Lucky Nijhawan

TEAM LEADERSHIP & PEOPLE MANAGEMENT

• Led 15–18 sales executives in personal loan and credit product sales; consistently delivered ₹1–1.5 Crore monthly revenue and 100%+ MTD target achievement.

• Segregated team members by lead type, priority, and conversion potential — aligning top agents to high-intent leads for maximum output.

• Promoted 2–3 team members annually to senior roles; improved overall team productivity by 20% QoQ through weekly reviews and daily stand-ups.

DIALER MANAGEMENT & CONNECTIVITY OPTIMIZATION

• Improved outbound dialer connectivity from 60% to 85% by restructuring dial sequences, optimizing time slots, and analyzing call disposition data.

• Built lead queue prioritization logic — recent leads and high-ATS users connect first — reducing lead aging and improving contact rates significantly.

• Maintained daily dialer reports tracking connect rate, talk time, drop rate, and disposition mix; drove real-time corrective actions to sustain connectivity above target.

SALES FUNNEL & DATA - DRIVEN REPORTING

• Tracked end-to-end funnel (lead inflow → contact → pitch → application → disbursement) maintaining 8–12% lead-to-conversion ratio consistently.

• Prepared daily MTD, LMT, DRR, and RRR reports; used DRR vs RRR gap analysis to reallocate lead buckets and adjust targets mid-month.

• Delivered weekly funnel and connectivity dashboards with actionable insights to leadership — used to forecast month-end targets and drive measurable improvements in team output and closure rates.

SALES STRATEGY , TRAINING & PROCESS EXCELLENCE

• Drove 30% YoY sales growth through rigorous KPI management; improved lead-to-closure conversion by 25% in 6 months via redesigned pitch framework and objection-handling playbook.

• Reduced lead leakage by 15% through disciplined pipeline management, daily CRM-based audit checkpoints and real-time tracking dashboards.

• Cut new hire ramp-up time by 30% with a structured 30-60-90 day onboarding program; standardized SOPs for lead allocation, reporting, and dialer queue management; drove cross-functional collaboration with Credit, Operations, and Risk teams to streamline TATs.