Lucy Taylor
Fort Wayne
Summary
Service-oriented, well-organized, and reliable student offering rich experience in working with children and customer service. Personable style approach and works to satisfy customers and exceed expectations. Observant of interactions among coworkers, constantly trying to create a more positive work environment.
Known for empathy, patience, and adaptability to changing needs, and fostering collaborative team efforts.
Overview
4
4
years of professional experience
Work History
Shop Attendant
DeBrand Fine Chocolates
12.2022 - Current
- Heavy emphasis on professionalism
- Maintained in-depth knowledge of shop items to provide advice and recommendations to customers for gift selections
- Provided excellent customer service, consistently receiving positive feedback from customers
- Constantly evaluating store's cleanliness and promptly cleaning as needed to maintain a clean, comfortable, and visually appealing shop
- Assisted in training new employees on store procedures and best practices to maintain consistency across the staff team
- Contributed to team-building efforts by collaborating with coworkers on tasks and initiatives
- Restocked shelves and maintained orderly product displays
- Performed end-of-day cleaning duties, wiping down windows and counters and sweeping and mopping shop floor
Shift Manager
The Stand
03.2021 - Current
- Learned and practiced valuable customer service skills
- Heavy emphasis on teamwork
- Operated POS system for collecting payments
- Worked under pressure
- Fast-paced work environment
- Learned Management skills: Addressed and resolved customer inquiries and complaints to restore satisfaction, oversaw opening and closing duties and delegated tasks to team members for optimal productivity
- Maintained knowledge of current menu items, ingredients, and preparation methods.
Waitress
Coney Dog Cafe
11.2021 - 05.2023
- Explained daily menu offerings, making recommendations based on customer preferences
- Prepared tables for service
- Wrote customers' food orders on order slips, memorized orders
- Anticipated customer and restaurant needs by constantly evaluating environment.
- Learned how independently when necessary
- Learned how to have a more personable approach with customers
- Maintained knowledge of current menu items, ingredients, and preparation methods.
Education
Bachelor of Science - Social Work
Ball State University
Muncie, IN05-2028
Timeline
Shop Attendant
DeBrand Fine Chocolates
12.2022 - Current
Waitress
Coney Dog Cafe
11.2021 - 05.2023
Shift Manager
The Stand
03.2021 - Current
Bachelor of Science - Social Work
Ball State University
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