Lucy Wopshall
Zionsville
Summary
Highly personable and service-oriented professional with a strong background in both the hospitality and beauty industries. Over seven years of combined experience as a server and hairstylist, delivering exceptional customer experiences in fast-paced, client-focused environments. Skilled in multitasking, building strong client relationships, and managing high-pressure situations with a calm, solutions-focused approach. Passionate about creating positive interactions, and maintaining high standards of professionalism and care.
Overview
8
8
years of professional experience
Work History
Hair Stylist
Independent Contractor
08.2024 - Current
- Recommended products to clients based on their individual needs.
- Upsold additional services when appropriate to increase sales volume.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Colored, cut and installed extensions according to style photos and client specifications.
- Tracked inventory of supplies used for styling services.
- Worked collaboratively with colleagues to achieve common goals.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
Sales Associate/ Color Curl Specialist
Cosmoprof
07.2022 - Current
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Handled customer complaints in a professional manner.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Assisted customers with product selection, sizing and styling.
Hair Stylist/ Receptionist
MDG Salon
07.2023 - 08.2024
- Awarded 'Best Customer Service' in December of 2023.
- Obtained three specialized certifications, including Brazilian blowouts, Olaplex bonding, and eyelash extensions.
- Recommended appropriate salon products to clients, bringing in a 22% service-to-retail average.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
Hair Stylist/ Assistant/ Receptionist
Kimberly's Hair design
05.2021 - 08.2022
- Responded to customer inquiries by phone, email, and in person.
- Assisted with inventory management by maintaining accurate stock levels of professional haircare products.
- Ensured that each customer received exceptional service by attending to their needs throughout their visit.
- Assisted hairstylist in shampooing clients' hair and providing scalp treatments as needed.
- Scheduled appointments for customers using internal software system.
- Performed basic chemical services such as coloring, highlights, perms, relaxers under supervision of a licensed stylist.
Server
Rush on Main
03.2020 - 05.2021
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Prepared checks, itemizing total meal costs.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Explained menu items, describing ingredients and cooking methods upon request.
Hostess
Rush on Main
09.2017 - 03.2020
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
- Took reservations from patrons by phone or online.
- Stocked server areas with supplies before, during and after shifts.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Coordinated dining room staff workflow to foster prompt and courteous service.
Education
Licensed Cosmetologist -
Freestyle Academy For Hair
05.2021
Skills
- Verbal communication skills
- Creative problem solving
- Strong work ethic
- Customer service focus
- Goal-oriented teamwork
- Relationship building
Timeline
Hair Stylist
Independent Contractor
08.2024 - Current
Hair Stylist/ Receptionist
MDG Salon
07.2023 - 08.2024
Sales Associate/ Color Curl Specialist
Cosmoprof
07.2022 - Current
Hair Stylist/ Assistant/ Receptionist
Kimberly's Hair design
05.2021 - 08.2022
Server
Rush on Main
03.2020 - 05.2021
Hostess
Rush on Main
09.2017 - 03.2020
Licensed Cosmetologist -
Freestyle Academy For Hair
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