Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LUIS OTERO

Columbus

Summary


Service management professional with extensive experience in overseeing operations and enhancing customer relations. Known for fostering team collaboration and achieving consistent results. Reliable and flexible, adapting to dynamic environments while demonstrating excellent communication and leadership skills.

Overview

7
7
years of professional experience

Work History

Staffing Services Manager

Diverse Staffing
03.2024 - Current
  • Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
  • Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
  • Acted as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
  • Implemented best practices in workflow management to ensure timely completion of tasks without compromising quality or client satisfaction levels.
  • Initiated cross-functional team collaborations to address complex customer challenges efficiently while fostering a collaborative working culture within the organization.
  • Analyzed performance metrics to identify areas for improvement, leading to more effective resource allocation and better overall results.
  • Oversaw budgeting and financial planning for service department, achieving cost savings through streamlined operations and optimized resource utilization.

Indiana Area Manager

Premier Employee Solutions/Swipejobs
09.2021 - 03.2024
  • Responsible for Overseeing Operations in the entire state of Indiana for Swipejobs.
  • Supervise a Team and serve as a point of contact between Upper Operations Management and local teams.
  • Grow sales and profit in the State of Indiana.
  • Utilize the Swipejobs digital platform to bring in new business and increase revenue.
  • Solidified Network of Clients in the Indianapolis, Fort Wayne and Marion Markets.
  • Manage, Support and train local teams in our Branches.

Branch Manager

Premier Employee Solutions
05.2018 - 06.2020
  • Responsible for Overseeing the Lebanon, PA Premier Employee Solutions Branch.
  • Supervise a Team and I serve as a point of contact between Area Manager and subordinates.
  • Recruit, Train, Encourage and give support and guidance to an extraordinary Team.
  • Utilized Swipejobs to recruit, onboard and placed associates into assignments digitally.
  • I have also a great relationship with all the Clients and Associates that partner with Premier in this area.
  • It is my first duty to defend, abide and teach the Premier Core Values in everything we do.
  • I work strategically with my staff to increase our Billable Hours and Gross Profit week to week.
  • And I maintain a close relationship with the Region Vice-President and Area Manager to ensure a great communication of goals and business development in the Lebanon Region.
  • On my first year as Manager the Branch billable hours increased 2005 from 163,609 to 490,897
  • On that first year as Manager I was able to increase our gross margin dollars from $167,254 to $749,694
  • We went from 8 active clients in 2017 to 19 active clients in 2021
  • During the Pandemic we were able to keep all our clients staffed and none of the internal staff was let laid off.
  • Our recruiting efforts never slowed down averaging 25 new associates per week.

Onsite Manager

Premier Employee Solutions
03.2018 - 05.2018
  • XPO Logistics- Palmyra- Took this account with 49 employees and at the end of my tenure I grew the account to 152 active associates. This is the highest number in record for this Client. All 3 shifts were staffed and the Client made Premier their number 2 provider to this day.
  • The account was depleted and disorganized and I put back in tract by increasing the headcount and Billable Hours.
  • My Management style won over the Client and in turn they started giving Premier more business.
  • By the time I was promoted the account had the highest numbers ever recorded.
  • I ran payroll and did all expected functions of the Onsite Manager stipulated on the job description and went beyond the call of duty to help the struggling Lebanon Branch.

Education

Master of Divinity -

Liberty University
Lynchburg, VA
01.2015

Bachelor of Arts - undefined

University of Phoenix
Phoenix, AZ
01.2013

Skills

  • Management
  • Employee development
  • Staffing optimization
  • Business planning
  • Sales development
  • Time management
  • Fully Bilingual (Spanish)
  • Microsoft Word
  • Public speaking
  • Sales Track Record
  • Sales support
  • Business analysis
  • Problem-solving
  • Outgoing and energetic
  • Analytical thinking

Languages

Spanish
Native or Bilingual

Timeline

Staffing Services Manager

Diverse Staffing
03.2024 - Current

Indiana Area Manager

Premier Employee Solutions/Swipejobs
09.2021 - 03.2024

Branch Manager

Premier Employee Solutions
05.2018 - 06.2020

Onsite Manager

Premier Employee Solutions
03.2018 - 05.2018

Bachelor of Arts - undefined

University of Phoenix

Master of Divinity -

Liberty University

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LUIS OTERO