Luke Balasingh
Summary
Seasoned Business Transformation Lead with expertise in data governance, data licensing, GDPR compliance, and creating FMEA frameworks. Proven ability to drive robust data governance practices, privacy impact assessments (PIA), and cross-border data transfer mechanisms. Skilled in implementing process improvements and managing risk in global and regulatory environments. Strong strategic and conceptual problem-solving abilities, with a focus on aligning organizational strategies with data governance goals. I focus on analyzing repetitive tasks and logical decision points that impact automation feasibility, ensuring tailored and efficient implementation.
Overview
8
8
years of professional experience
Work History
Business Transformation Lead
Accenture Solutions Pvt Ltd
06.2020 - Current
- Designed and implemented robust data governance and privacy frameworks across multiple processes
- Conducted Privacy Impact Assessments (PIA) and Telecommunications Impact Assessments (TIA) to ensure compliance with Customer Proprietary Network Information (CPNI) regulations and Federal Communications Commission (FCC) guidelines within the U.S. telecom billing process, safeguarding customer data and maintaining regulatory adherence
- Partnered with Development and Delivery teams to manage cross-border data transfers using lawful mechanisms
- Ensured adherence to data licensing agreements, privacy laws, and industry regulations by overseeing contract compliance, tracking license usage, maintaining detailed records, and preparing reports for regulatory authorities to streamline compliance and stakeholder collaboration
- Utilized tools like ServiceNow to initiate, manage, and deliver projects end-to-end, ensuring seamless collaboration between operations and development teams while aligning outcomes with client objectives
- Acted as the single point of contact for a client innovation and gainshare program, facilitating the identification of opportunities for process improvements and technology-driven solutions
- Served as an escalation point for innovation roadblocks, tech issues, and access-related challenges
- Spearheaded automation initiatives, optimizing operational workflows and reducing manual intervention
Sr. Service Delivery Executive
Williams Lea Tag
03.2017 - 06.2020
- Managed a team of 12 senior executives to deliver client-focused solutions
- Conducted risk assessments and proposed improvements to access control mechanisms
- Facilitated client meetings to align project goals with stakeholder expectations
- Analyzed operational processes to identify service delivery enhancements for Print media and Publishing
Education
Bachelors - Tourism Management
Government National College
Kurukshetra04.2009
Skills
- Data Governance & Privacy (GDPR, FMEA, PIA, TIA)
- Risk Assessment and Compliance
- Data Analysis
- Visualization
- Licensing Management
- Regulatory Compliance
- Project Planning
- Execution
- Process Improvement
- Standardization
Accomplishments
- Spearheaded data governance frameworks ensuring compliance with GDPR and global data protection standards.
- Designed and implemented Records of Processing Activities (ROPA) and Privacy Impact Assessments (PIA).
- Delivered 22 FTE savings through automation of subprocesses leveraging RPA, macros, and generative AI.
Previous Experience
Held roles in customer service, client implementation, and support operations from 2009 to 2017. Developed foundational skills in stakeholder communication, process management, and problem-solving, which laid the groundwork for advanced roles in business transformation and governance.
Timeline
Business Transformation Lead
Accenture Solutions Pvt Ltd
06.2020 - Current
Sr. Service Delivery Executive
Williams Lea Tag
03.2017 - 06.2020
Bachelors - Tourism Management
Government National College
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