Luke Gangloff
Business Operations Lead
Logansport
Summary
Experienced Business Operations Lead at Bay and Bay Transportation, overseeing the daily operations of a leading asset trucking and transportation company. Successfully managed a team of 500 drivers and 1,000 trailers, utilizing 16 years of experience in operations management, problem-solving, and customer relationship management. Mission is to ensure safety, efficiency, and profitability while delivering exceptional service to clients and partners. Collaborates with the operations team, drivers, dispatchers, safety managers, and account managers to optimize routes, schedules, loads, and contracts. Leverages data and technology to monitor and improve performance, compliance, and customer satisfaction. Passion lies in making a positive impact on the economy within the asset trucking and transportation industry.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Business Operations Lead
Bay and Bay Transportation
05.2022 - Current
- Partnered with leadership to execute long-term business strategies, ensuring alignment with company goals and driving sustained growth in transportation operations.
- Ensured full compliance with local, state, and federal transportation regulations, maintaining high standards for safety and environmental practices to mitigate risks and protect the organization.
- Collaborated closely with the customer service team to address and resolve issues related to delivery delays, route adjustments, and customer concerns, enhancing overall satisfaction and operational efficiency.
- Implemented escalation procedures to effectively handle time-sensitive issues
- Managed and led a team of drivers, ensuring strict adherence to company policies, safety protocols, and timely delivery schedules, while fostering a positive work environment and high levels of accountability.
- Served as the primary point of contact for resolving driver-related incidents, accidents, and delays. Oversaw incident reporting and took swift corrective actions to minimize operational impact and prevent future occurrences.
Operations Manager
Gangloff Industries
06.2007 - 10.2023
- Contributed to strategic planning and drove business growth through targeted development initiatives.
- Expanded business by prospecting and securing new clients in regional markets.
- Designed and delivered training programs utilizing Microsoft Word, Excel, and PowerPoint.
- Coordinated and planned freight logistics to ensure timely and accurate customer deliveries.
- Assisted with insurance renewals, ensuring compliance and continuity of coverage.
- Addressed customer inquiries regarding product pricing and availability, delivering exceptional service.
- Streamlined territory organization to improve operational efficiency and resource allocation.
- Supported website management and maintenance to ensure up-to-date content and functionality.
Education
Bachelor of Science - BS - Business, Management, Marketing, and Related Support Services
Indiana State University
01.2002 - 01.2006
Bachelor's degree - Business Administration and Management, General
Indiana State University
01.2002 - 12.2002
Skills
- Freight Transportation
- DOT Regulations
- DOT Compliance
- Operational efficiency
- Business process optimization
- Effective communication
- Strategic planning
- Team leadership
- Decision-making
- Safety & Compliance Management
Timeline
Business Operations Lead
Bay and Bay Transportation
05.2022 - Current
Operations Manager
Gangloff Industries
06.2007 - 10.2023
Bachelor of Science - BS - Business, Management, Marketing, and Related Support Services
Indiana State University
01.2002 - 01.2006
Bachelor's degree - Business Administration and Management, General
Indiana State University
01.2002 - 12.2002
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