Luke Siegmund
South Bend
Summary
Dynamic Assistant Manager at CITGO with a proven track record in enhancing team efficiency and customer satisfaction. Skilled in operations management and staff training, I successfully implemented strategies that improved workflow and reduced discrepancies. Recognized for strong decision-making and problem-solving abilities, fostering a collaborative and productive work environment.
Overview
11
11
years of professional experience
Work History
Assistant Manager
CITGO
04.2022 - Current
- Assisted in developing and implementing operational strategies to enhance team efficiency.
- Coordinated staff schedules to optimize workflow and meet project deadlines.
- Trained new employees on company policies and best practices for improved performance.
- Conducted inventory audits to ensure accuracy in stock levels and minimize discrepancies.
- Analyzed operational data to identify areas for improvement and recommend actionable solutions.
- Supported management in tracking performance metrics to drive productivity enhancements.
- Led team meetings focused on aligning goals with organizational objectives for continuous improvement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Operator
CITGO
04.2015 - 05.2022
- Operated machinery to ensure efficient production processes.
- Conducted routine inspections to maintain equipment reliability and safety standards.
- Collaborated with team members to optimize workflow and reduce downtime.
- Monitored quality control measures to ensure product consistency and compliance.
- Assisted in training new operators on best practices and safety protocols.
- Implemented process improvements that enhanced operational efficiency and reduced waste.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
Education
High School Diploma -
Michigan City High School
Michigan City, INSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Workload management
- Conflict resolution
- Operations management
Timeline
Assistant Manager
CITGO
04.2022 - Current
Operator
CITGO
04.2015 - 05.2022
High School Diploma -
Michigan City High School