Lukman Mansuri
Ahmedabad
Summary
Demonstrated ability to enhance product visibility and increase revenue through effective customer engagement and sales strategies. Highly organized and dependable, with extensive experience in display setup, inventory management, and providing expert customer support.
Overview
8
8
years of professional experience
Work History
Sales Associate
TTEC India
Ahmedabad
05.2024 - Current
- Delivered exceptional customer service by greeting customers and addressing inquiries promptly.
- Processed transactions efficiently using point-of-sale system.
- Assisted customers in selecting products, including sizing and styling recommendations.
- Resolved customer complaints professionally to maintain satisfaction.
- Upsold additional items tailored to customer interests and needs.
- Utilized technology resources to help customers locate and select merchandise.
- Established trusting relationships with customers through personal connections.
- Collaborated with team members to achieve group sales targets and maintain productivity.
Business
Self
Ahmedabad
10.2023 - 04.2024
- Office supplies and gift retailer
Account Receivable Associate(AR)
Carolina Outsourcing Private Ltd.
Ahmedabad
02.2023 - 09.2023
- Reviewed allocated claims and verified status via payer calls or IVR/Web portal.
- Prepared call notes and executed corrective measures by sending required documents to payers.
- Documented interactions using client-specific standards for consistency and accuracy.
- Conducted eligibility and benefits verification through online portals.
Back Office Associate
Tata Consultancy Services
Gandhinagar
07.2020 - 02.2023
- Executed commission calculations and adjustments for US insurance agents.
- Maintained service level agreements to ensure compliance and efficiency.
- Facilitated addition of new business and agents to expand operational capacity.
Chat Support Executive
Tech Mahindra Ltd.
Gandhinagar
11.2019 - 04.2020
- Addressed customer needs and concerns, ensuring high satisfaction levels.
- Maintained a positive and empathetic demeanor when interacting with customers.
- Responded promptly and accurately to customer inquiries via phone and chat.
- Stayed informed on product knowledge, company policies, and industry trends to deliver precise information.
Customer Care Representative
Firstsource Solutions Ltd
Gandhinagar
10.2017 - 07.2019
- Resolved customer queries and concerns through inbound calls.
- Troubleshot issues and delivered effective solutions to enhance satisfaction.
- Communicated information, guidance, and assistance clearly and courteously.
Education
Bachelor of Science - Fire And Safety
College of Fire Technology
Ahmedabad04.2015
Gandhinagar
Higher Secondary(12th)
Gandhinagar07.2012
10th -
High School(10th)
Gandhinagar03.2009
Skills
- Communication skills
- Transaction processing
- Sales strategy
- Product upselling
- Point-of-sale operations
- Active listening
- Problem solving
- Punctuality
- Adaptability
- Willingness to learn
- Work ethic
- Attention to detail
- Professional demeanor
- Documentation proficiency
- Job fulfillment ability
Languages
- English
- Hindi
- Gujarati
Timeline
Sales Associate
TTEC India
05.2024 - Current
Business
Self
10.2023 - 04.2024
Account Receivable Associate(AR)
Carolina Outsourcing Private Ltd.
02.2023 - 09.2023
Back Office Associate
Tata Consultancy Services
07.2020 - 02.2023
Chat Support Executive
Tech Mahindra Ltd.
11.2019 - 04.2020
Customer Care Representative
Firstsource Solutions Ltd
10.2017 - 07.2019
Bachelor of Science - Fire And Safety
College of Fire Technology
Gandhinagar
Higher Secondary(12th)
10th -
High School(10th)
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