B2B tools (Salesforce, zendesk)
Luther Rajasekaran K
Chennai
Summary
Hardworking Operations Specialist with 5 years of experience working with multiple domains. Trained in project and time management with extensive knowledge of client relationship and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
EBookings Operations Specialist
Freightos
Chennai
01.2024 - Current
- Managed customer queries and assisted freight forwarders in seamless cargo bookings, ensuring backend system accuracy at Freightos.
- Acted as a pivotal link between freight forwarders and airlines, providing technical support.
- Possessed extensive knowledge of the air cargo industry, encompassing IATA/CASS, AWB, and related standards.
- Successfully onboarded new airlines onto the platform, maintaining regular communication with airline sales teams.
- Proactively addressed system errors by liaising with airline headquarters for immediate resolution.
- Communicated effectively with freight forwarders via chat and email, conducting daily calls with airline partners to relay process updates.
Merchant Operations Specialist - Chat
Groupon
Chennai
10.2018 - 01.2023
- Groupon is an American global e-commerce marketplace connecting subscribers with local merchants by offering activities, travel, goods and services in 15 countries.
- I work directly in communication with Groupon’s business partners through chat and email channel, helping them with their day to day activities, payments , onboarding campaigns , Editing or modifying the content in the live websites, business ownership changes , legal issues , and other technical bugs they may face with the Groupon Merchant app or website.
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
- Being a client specialist is a versatile position, I should act as Content writer , Finance accountant , technical troubleshooter , Imaging specialist , Sales manager and most importantly pursued a good communication to maintain long-lasting client relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exceeded goals through effective task prioritization and great work ethic.
- Developed projects for process improvement.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
Bachelor of Engineering - Electronics and Instrumentation
St Joseph's college of Engineering
Skills
- Excellent Chat and Email Communication
- Excellent Typing Speed
- Critical thinking
- Time Management
- Business Operations
- Content writing
- Problem Solving
Software
Adobe premiere
Adobe photoshop
Certification
Data Science and AI Training conducted by IIT madras- Jan 2023 to July 2023
Timeline
EBookings Operations Specialist
Freightos
01.2024 - Current
Data Science and AI Training conducted by IIT madras- Jan 2023 to July 2023
01-2023
Merchant Operations Specialist - Chat
Groupon
10.2018 - 01.2023
Bachelor of Engineering - Electronics and Instrumentation
St Joseph's college of Engineering
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