Luv Sharma
Faridabad
Summary
Dynamic professional with a proven track record in administration and customer service. Expertise in Microsoft Office and a strong ability to foster customer relations contributed to effectively managing escalated issues, boosting operational efficiency, and enhancing client satisfaction. Recognized for outstanding performance, exemplifying dedication to excellence in service delivery. Career goals include furthering expertise in operational management within a dynamic organization.
Overview
18
18
years of professional experience
Work History
Administration
Kool Mart
New Delhi
07.2024 - Current
- Resolved diverse administrative problems and inquiries for various departments.
- Establish, maintain, and update files, databases, records, and other documents.
- Ensured satisfactory solutions for escalated issues.
- Oversaw everyday activities within the administration group.
Administration Cum Operation
Divinity Consulting Services
New Delhi
05.2013 - 06.2024
- Offered backend support for promotional campaigns.
- Facilitated communication between client and sales team in the field.
- Provided the client with regular activity updates focusing on sales performance.
- Compiled reports using live market counters, sales data and stock information.
- Facilitated communication among departments and units to resolve operational issues.
- Managed administrative duties for different divisions by answering phones, assisting guests and addressing a variety of administrative problems.
- Compose correspondence using dictation, verbal directions, and knowledge of established procedures.
- Developed and maintained data for processing recurring internal reports.
Senior Coordinator
Intarvo Technologies Limited
New Delhi
01.2008 - 04.2013
- Prioritized delivering high-quality customer experiences following HP protocols.
- Managed customer interactions and resolved escalations for consumer printers across India.
- Managed team operations and prepared weekly reports for top management.
- Managed high-priority cases effectively to ensure customer satisfaction.
- Handled customer inquiries efficiently.
- Managed accounts for Hewlett Packard's service industry customers.
- Supported clients facing difficulties with the same product.
- Gained expertise in managing customers through continuous learning.
- Ensures exceptional customer experience as per HP standards.
- Received Letter of Appreciation and performance-based bonus on December 30, 2009.
Tele Marketing Executive
Kankei Relationship Marketing
New Delhi
01.2007 - 01.2008
- Drove revenue growth through effective lead generation and sales processes.
- Followed up with customers to ensure satisfaction and resolve queries.
- Analyzed competitor actions to maintain competitive advantage.
Education
BA - Economics
Kurukshetra University
Schooling -
S.B.S Senior Secondary School
KarnalSkills
- Customer service
- Administrative support
- Time management
- Microsoft office
- Customer relations
Languages
- Hindi
- English
Acknowledgment
The information provided above is true and correct to the best of my knowledge
Personal Information
- Father's Name: Late Shri Suresh Chander Sharma
- Date of Birth: 15/10/1985
- Nationality: Indian
Timeline
Administration
Kool Mart
07.2024 - Current
Administration Cum Operation
Divinity Consulting Services
05.2013 - 06.2024
Senior Coordinator
Intarvo Technologies Limited
01.2008 - 04.2013
Tele Marketing Executive
Kankei Relationship Marketing
01.2007 - 01.2008
BA - Economics
Kurukshetra University
Schooling -
S.B.S Senior Secondary School
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