Luz Vanessa Garcia Beltran
South Bend
Summary
Strong customer service and technical troubleshooting skills developed in fast-paced support environments. Proven ability to communicate effectively and solve problems, ensuring user satisfaction and operational efficiency. Seeking to leverage these transferable skills in a new field to enhance workplace productivity.
Overview
3
3
years of professional experience
Work History
Service Desk Associate
Purdue Fort Wayne
Fort Wayne
09.2025 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
RETAIL SALES ASSOCIATE
Walmart
South Bend
02.2024 - Current
- Led departmental initiatives by undertaking various roles and responsibilities to optimize operations.
- Assisted customers with product selection, ensuring accurate and efficient transactions.
- Collaborated with team members to achieve sales targets and enhance store performance.
- Trained new associates on operational procedures and customer engagement strategies.
- Conducted inventory audits for stock accuracy and timely shelf restocking.
- Contributed to loss prevention by maintaining vigilance against potential theft risks.
- Volunteered during busy periods to support staffing needs.
- Managed cash register transactions, safeguarding against discrepancies.
ARCADE ATTENDANT
Generations Adventure Plex
Mishawaka
08.2022 - 01.2023
- Monitored arcade equipment for functionality and ensured proper operation for customer satisfaction.
- Maintained cleanliness and organization of gaming areas to enhance overall experience.
- Conducted regular inventory checks on game supplies and merchandise to support restocking efforts.
- Trained new staff on operational procedures to ensure consistent service quality.
- Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
- Developed knowledge of games and attractions and current and upcoming events to effectively communicate to guests.
- Educated customers on how to operate games properly, reducing instances of machine malfunctions due to user error.
- Notified supervisor of defective machines and recorded malfunctions and repairs to maintain required records.
- Conducted regular inspections of arcade equipment, identifying potential maintenance needs before they became critical issues.
- Coordinated engaging events such as birthday parties or tournaments to drive additional foot traffic to the arcade.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Maintained safety, cleanliness and operational efficiency equipment on rockwall climbing, lazertag and drop tower.
Education
Bachelor of Science - Interior Design
Purdue Fort Wayne
Fort Wayne, IN05-2029
High School -
John Adams High School
South Bend06.2025
Skills
- Customer service and support
- Problem-solving skills
- Time management
- Store operations
- Relationship building
- Transaction processing
- Reliability and responsibility
- Team collaboration
- Cash handling expertise
- Product knowledge
- Phone etiquette
- Shelf stocking
REFERENCES
- Wendy, Cauffman, Walmart Supervisor, 574 993 3180
- Christin, Jordan, Walmart Supervisor, 574 350 6495
Timeline
Service Desk Associate
Purdue Fort Wayne
09.2025 - Current
RETAIL SALES ASSOCIATE
Walmart
02.2024 - Current
ARCADE ATTENDANT
Generations Adventure Plex
08.2022 - 01.2023
Bachelor of Science - Interior Design
Purdue Fort Wayne
High School -
John Adams High School