Lydia Brawner
Sellersburg,IN
Summary
Motivated student working toward Bachelors Degree in Exercise Science. Possess experience in problem solving and teamwork. Proven success working within fast-paced, collaborative settings.
Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Skilled Lifeguard consistently remains calm and focused in stressful environments. Talented in swim instruction for all ages. Committed to promoting safety in and around large bodies of water. Certified in First Aid/CPR/AED. Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Child Care Provider
Oldham County Board Of Education
08.2023 - Current
- Ensured a safe and nurturing environment for children by closely monitoring play areas, toys, and equipment.
- Managed daily routines including meals, naptime, and outdoor play sessions to maintain consistency for the children.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Established trusting relationships with families, maintaining open communication about their child''s progress.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained effective schedule balance between rest periods, active play, and instruction.
Lifeguard
River Run Family Waterpark
06.2023 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Educated patrons on safety protocols and enforced safety rules.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
To-Go Server
Darden Restaurants-Cheddars Scratch Kitchen
01.2023 - 07.2023
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
- Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
- Streamlined order assembly by effectively organizing completed dishes and coordinating with kitchen staff during peak hours of operation.
- Collaborated with kitchen staff to address special dietary needs or requests, maintaining an inclusive dining experience.
- Improved customer loyalty by addressing any concerns or issues promptly and professionally, offering solutions that align with company policies while satisfying guest expectations.
Host
Darden Restaurants-Cheddars Scratch Kitchen
01.2023 - 04.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
Cashier
TJX Companies
04.2021 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Retail Sales Associate
TJX Companies
04.2021 - 01.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
- Aided managers in planning effective staff schedules to ensure optimal coverage during peak hours while considering employee availability constraints.
Backroom Inventory Associate
TJX Companies
04.2021 - 01.2023
- Placed orders for new supplies based on established needs and special circumstances.
- Maintained inventory count, tracked usage, and documented variances.
- Kept up-to-date on store, shelf, and order availability of all products.
- Streamlined backroom organization for improved efficiency in locating and retrieving items.
- Ensured safety compliance by maintaining a clean, organized, and hazard-free working environment.
- Adhered to all safety protocols when operating equipment like pallet jacks or forklifts within the backroom environment.
- Assisted in implementing inventory control measures designed to minimize shrinkage and waste.
- Continuously monitored supply levels for warehouse materials such as boxes, tape, labels; placing orders as needed for uninterrupted operations.
- Achieved faster restocking times through effective communication with floor associates regarding item locations and quantities available.
- Maximized storage space utilization by reorganizing products according to size, type, and demand patterns.
- Supported sales associates with timely retrieval of items for customer satisfaction and positive shopping experiences.
- Contributed to store success with efficient processing of incoming merchandise to meet or exceed company standards.
- Collaborated with team members to complete large-scale inventory projects on time and without errors.
- Aided in training new associates on backroom operations, ensuring a consistent approach to inventory management across the team.
- Reduced product loss by identifying damaged goods, reporting issues, and following proper disposal procedures.
- Assisted with the development of improved inventory control processes by providing valuable feedback and suggestions to management.
- Improved stock availability by promptly receiving inbound shipments and updating the inventory system.
- Increased speed of order fulfillment process by picking, packing, and preparing shipments accurately based on customer requirements.
- Maintained orderly stockroom for ease of retrieval.
- Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
- Managed inventory storage in clean and organized fashion.
FOH Team Member
McAlister's Deli
05.2020 - 03.2021
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
- Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
- Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
- Assisted in training new hires on company policies and procedures, fostering a supportive atmosphere for newcomers joining the team.
- Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
- Successfully managed multiple priorities simultaneously during high-volume periods, maintaining a strong focus on customer satisfaction.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Prepared food orders efficiently while adhering to strict food safety guidelines, delivering high-quality products consistently.
- Provided attentive service throughout customers'' visits, checking in regularly to address any concerns or needs they may have had.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
Education
Bachelor of Science - Exercise Science
Bellarmine University
Louisville, KY05.2028
GED -
Ivy Tech Community College
Sellersburg, IN07.2023
High School Diploma -
Silver Creek High School
Sellersburg, IN06.2023
Skills
- CPR Certified
- Patience and Empathy
- Toddler care experience
- Leadership Qualities
- Hygiene and Cleanliness
- School-age childcare
- Language skills
- Positive Reinforcement
- Homework Assistance
- Social Skills Teaching
- Child Development
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Service
Certification
- Certified in CPR/First Aide
- Certified Lifeguard and Aquatics safety
Hobbies
I enjoy being active, especially outdoors. I enjoy to be artistic, to read, and to run. I am a very exciting and outgoing person, who loves to experience new things while always learning all the time.
Timeline
Child Care Provider
Oldham County Board Of Education
08.2023 - Current
Lifeguard
River Run Family Waterpark
06.2023 - Current
To-Go Server
Darden Restaurants-Cheddars Scratch Kitchen
01.2023 - 07.2023
Host
Darden Restaurants-Cheddars Scratch Kitchen
01.2023 - 04.2023
Cashier
TJX Companies
04.2021 - 01.2023
Retail Sales Associate
TJX Companies
04.2021 - 01.2023
Backroom Inventory Associate
TJX Companies
04.2021 - 01.2023
FOH Team Member
McAlister's Deli
05.2020 - 03.2021
Bachelor of Science - Exercise Science
Bellarmine University
GED -
Ivy Tech Community College
High School Diploma -
Silver Creek High School
- Certified in CPR/First Aide
- Certified Lifeguard and Aquatics safety
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