LYDIA ROZARIO
Customer Service Advisor
Bengaluru,KA
Summary
Nursery School Teacher supporting early learning through structured play, classroom routines, and age-appropriate guidance. Builds phonics, fine motor skills, and social development by keeping young children engaged, safe, and organized throughout the day. Communicates clearly with families and teaching staff to reinforce consistent care and learning goals.
Overview
1
1
Language
28
28
years of professional experience
Work History
Nursery School Teacher
Wonderland Nursery School
07.2025 - 02.2026
- Encouraged creativity among students by integrating arts-based activities into daily lessons.
- Supported children''s social-emotional development through the implementation of positive behavior management strategies.
- Organized extracurricular activities enhancing children's physical, emotional, and social skills.
- Collaborated with parents to develop personalized developmental plans for each child.
AUDIO MEDICAL TRANSCRIPTION/MEDICAL ANNOTATIONS - FREELANCER
07.2019 - 12.2024
- Transcribing and proofing medical reports, consultation reports
- Annotating medical records
- Delivered high-quality freelance projects across diverse industries, ensuring client satisfaction and adherence to deadlines.
- Collaborated with clients to define project scope, objectives, and deliverables, enhancing overall communication efficiency.
- Managed multiple concurrent projects, prioritizing tasks effectively to meet strict timelines and quality standards.
CUSTOMER SERVICE REPRESENTATIVE
CALLERHIVE SOLUTIONS BANGALORE
12.2018 - 06.2019
- Processed insurance bill payments to ensure timely account updates
- Addressed and resolved customer complaints to enhance satisfaction and retention
- Developed effective communication strategies to enhance customer satisfaction and retention.
- Resolved customer inquiries through multi-channel support, ensuring timely and accurate responses.
SENIOR MEDIA ASSOCIATE
PRIME FOCUS TECHNOLOGIES BANGALORE
08.2017 - 03.2018
- Scripted and tagged English subtitles for movies, talk shows, TV shows, reality series, and comedy series, enhancing viewer accessibility across various English channels.
SENIOR MEDICAL TRANSCRIPTIONIST/EDITOR
SCRIWIZ SOLUTIONS PVT Ltd BANGALORE
10.2016 - 08.2017
- Responsible for the transcribed records, written material such as summaries of patient’s discharge, history of patient, patients report, letters & notes.
- Verified patient data and transcription accuracy, contributing to high-quality medical documentation.
- Transcribed complex medical reports with high accuracy and attention to detail.
MEDICAL TRANSCRIPTIONIST /EDITOR
MAGILENT TECHNOLOGIES & SOLUTIONS -BANGALORE
05.2011 - 07.2016
- Transcribed dictation for physical exams, patient histories, operations, and chart review reports to maintain comprehensive health records.
- Ensured accuracy of patient health records.
- Legal reports & financial reports.
CUSTOMER SERVICE ADVISOR
AVIVA GLOBAL SERVICES/BANGALORE
01.2003 - 12.2009
- Resolved customer enquiries to enhance satisfaction.
- Processed issuance of new insurance policies to meet customer needs.
- Renewed policies.
- Filed customer insurance claims.
- Upsold additional covers & benefits.
CUSTOMER SERVICE & PAYMENTS AGENT
AIRTEL MOBILE SERVICES
01.2000 - 12.2002
- Processed new mobile connections for clients, ensuring seamless activation.
- Facilitated mobile bill payments for clients, enhancing account management.
- Addressed client mobile issues.
RECEPTIONIST/TELEPHONE OPERATOR
WOCKHARDT HOSPITAL
07.1999 - 12.1999
- Processed billing for inpatient and outpatient services, ensuring accuracy and timely resolution.
- Provided support to patients and visitors, addressing inquiries and facilitating their experience.
- Directed calls to appropriate departments, optimizing communication flow within the facility.
SALES EXECUTIVE
IDENTITI/APPAREL SHOWROOM
06.1998 - 06.1999
- Guided customers in selecting garments to enhance shopping experience.
- Maintained accurate stock records to ensure inventory availability.
- Developed and maintained strong client relationships to drive sales growth.
- Executed product demonstrations, showcasing features and benefits to potential customers.
Education
10th -
MOUNTAIN HOME HIGH SCHOOL
Coonoor, Tamilnadu, IndiaSkills
Medical transcription
Medical records management
EHR documentation
Medical terminology
Proofreading
Appointment scheduling
Patient registration
Records filing
Insurance claims processing
Office correspondence
Timeline
Nursery School Teacher
Wonderland Nursery School
07.2025 - 02.2026
AUDIO MEDICAL TRANSCRIPTION/MEDICAL ANNOTATIONS - FREELANCER
07.2019 - 12.2024
CUSTOMER SERVICE REPRESENTATIVE
CALLERHIVE SOLUTIONS BANGALORE
12.2018 - 06.2019
SENIOR MEDIA ASSOCIATE
PRIME FOCUS TECHNOLOGIES BANGALORE
08.2017 - 03.2018
SENIOR MEDICAL TRANSCRIPTIONIST/EDITOR
SCRIWIZ SOLUTIONS PVT Ltd BANGALORE
10.2016 - 08.2017
MEDICAL TRANSCRIPTIONIST /EDITOR
MAGILENT TECHNOLOGIES & SOLUTIONS -BANGALORE
05.2011 - 07.2016
CUSTOMER SERVICE ADVISOR
AVIVA GLOBAL SERVICES/BANGALORE
01.2003 - 12.2009
CUSTOMER SERVICE & PAYMENTS AGENT
AIRTEL MOBILE SERVICES
01.2000 - 12.2002
RECEPTIONIST/TELEPHONE OPERATOR
WOCKHARDT HOSPITAL
07.1999 - 12.1999
SALES EXECUTIVE
IDENTITI/APPAREL SHOWROOM
06.1998 - 06.1999
10th -
MOUNTAIN HOME HIGH SCHOOL