Lydia Williams
Mishawaka
Summary
Professional with high standards and results-driven approach. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, knowledge of applicable software, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills. Excellent interpersonal and organizational skills. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Office Manager
Servpro of North Elkhart County
Elkhart, IN
02.2021 - Current
- Serve as primary point of contact for all incoming phone calls each day, addressing inquiries and resolving concerns
- Developed positive relations with external vendors and clients
- Accurately verified, processed and recorded new client applications weekly
- Provide ongoing administrative support to owner and management staff, driving organizational success through the management of daily operations and special projects
- Strategically manage complex calendars, organizing meetings, appointments, and proactively identifying and adjusting conflicting events
- Liaison between insurance, estimators, techs and clientele
- Ensure front office is clean and presentable at all times
- Initiate and maintain trusting relationships with supervisors, coworkers, and customers
- Perform general clerical duties, collections, and accounts AP/AR
- Experience with Xactimate, writing estimates, entering sketches, etc
- Coordinate daily office operations, including supply management and equipment maintenance.
- Maintain organized digital and physical filing systems for easy document retrieval.
Member Service Representative/Teller
Chiphone Federal Credit Union
Elkhart, IN
09.2020 - 02.2021
- Assist in opening, verifying and posting mail, ATM, and night drop deposits and/or payments. Answer phones, resolve member inquiries/complaints, assist in issues involving company’s online banking systems, and provide additional assistance to staff members whenever needed.
- Accept deposits, perform withdrawals and transfers, cash checks and make loan payments.
- Ensuring the drawer is balanced several times a day.
- Perform Visa and MasterCard cash advances as well as Equity loan advances. Assist members with loan applications through approval and closing.
- Open/Close new accounts, IRA’s, add/remove POA’s & joint account holders, assist members with opening/closing/access to safety deposit boxes, assisting members with any & all of their financial needs.
- Process and document member transactions accurately using internal banking software daily.
- Assist members with account inquiries, providing guidance on online banking functionalities.
Assistant Manager
Family Video
Elkhart, Indiana
10.2017 - 06.2020
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Plan and prepare work schedules, keep employee hours within limits of store budget, and process payroll. Inventory supplies, reorder when supplies drop to a specified level, receive shipments, process and ship online orders.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods, balancing all accounts daily and at the end of the month.
- Hire, train, and evaluate personnel in sales or marketing establishments, selecting workers for promotion recommendations and reprimanding when appropriate.
- Train new employees on operational procedures, enhancing team efficiency and service delivery.
- Manage daily cash handling processes, including deposits and reconciliations for accuracy.
Education
General Studies/Business -
Jimtown High School
Elkhart, IN01-1995
Skills
- Customer service
- Excel
- Scheduling
- Organizational skills
- Accounts Payable
- Multi-line Phone Systems
- Bookkeeping
- Organizational Skills
- 50 WPM Typing Speed
- Letter/Form Drafting
- Microsoft office
- Customer care
- Management
- Business intelligence
- Accounts Receivable
- Collections
- Records Management
- Payroll
- Account Reconciliation
- Client Relations
- Office management
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Document management
- Clerical support
- Account reconciliation
- Mail handling
- Xactimate and Xactanalysis
Languages
English
Timeline
Office Manager
Servpro of North Elkhart County
02.2021 - Current
Member Service Representative/Teller
Chiphone Federal Credit Union
09.2020 - 02.2021
Assistant Manager
Family Video
10.2017 - 06.2020
General Studies/Business -
Jimtown High School
Employment Gap Explanation
Choose to work as a stay at home mom during this time taking care of my 3 young children, my husband, and my home.