Lyndie Freistroffer
Markle
Overview
21
21
years of professional experience
Work History
Optician
Opthamology Consultants
Fort Wayne
01.2023 - 07.2025
- Assisted patients with frame selection and fitting for optimal comfort.
- Educated patients on lens options and proper eyewear care techniques.
- Managed inventory of eyeglasses and contact lenses for timely availability.
- Collaborated with ophthalmologists to support patient treatment plans effectively.
- Processed insurance claims and handled billing inquiries for patient convenience.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Calculated measurements for eyewear using optical measuring devices.
Team Lead Optician
Lenscrafers
Fort Wayne
12.2019 - 12.2022
- Led team meetings to discuss project updates and challenges.
- Coordinated daily tasks and assigned responsibilities among team members.
- Trained new employees on company policies and procedures.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated tasks appropriately according to individual skill sets.
- Identified opportunities for process improvements, implementing changes when required.
- Educated patients on lens options and proper eyewear care techniques.
Production Manager
Northcoast Organics
Fort Wayne
10.2017 - 05.2019
- Oversaw daily production operations ensuring compliance with organic standards.
- Trained new employees on equipment usage and production processes.
- Collaborated with quality control teams to ensure product consistency and safety.
- Monitored the daily operations of the production team, providing guidance and support as needed.
- Orchestrated equipment set up, operation and break-down.
Retail Manager
M.A.C.
Fort Wayne
03.2012 - 12.2013
- Oversaw visual merchandising to enhance product displays and appeal.
- Implemented promotional strategies to drive foot traffic in-store.
- Organized team meetings to discuss sales goals and performance updates.
- Managed daily operations of the store, including opening and closing procedures.
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Maintained cleanliness standards throughout the store by delegating tasks to staff members.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Analyzed financial data to identify areas of improvement for profitability.
- Met or exceeded fiscal sales goals, maximizing operating budgets.
- Reviewed sales figures regularly to determine staffing needs during peak times.
- Facilitated communication between store staff and upper management, ensuring alignment with company goals.
Business Manager
Estee Lauder
Fort Wayne
08.2004 - 07.2011
- Analyzed sales data to identify trends and inform strategic decision-making.
- Facilitated communication between departments to streamline processes and improve efficiency.
- Oversaw inventory management to maintain optimal stock levels for retail locations.
- Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
- Drove high performance by developing team members.
- Recommended process improvements that would reduce costs while increasing productivity.
- Gained product knowledge to assist team members with structuring customer purchase, closing and delivery.
- Addressed customer questions and concerns regarding products and services.
Education
High School Diploma -
Heritage High School
Monroeville, IN06-2001
Skills
- Frame fitting
- Lens options
- Optical measurements
- Insurance processing
- Inventory management
- Customer relationship management
- Team leadership
- Problem solving
- Effective communication
- Attention to detail
- Employee training
- Insurance billing
- Staff management
- Sales techniques
- Customer service
Timeline
Optician
Opthamology Consultants
01.2023 - 07.2025
Team Lead Optician
Lenscrafers
12.2019 - 12.2022
Production Manager
Northcoast Organics
10.2017 - 05.2019
Retail Manager
M.A.C.
03.2012 - 12.2013
Business Manager
Estee Lauder
08.2004 - 07.2011
High School Diploma -
Heritage High School