Lyndsey Dinkins

• Collaborated with external partners such as vendors or consultants as needed to execute projects efficiently within specified timelines successfully.
• Maintained accurate records of program activities, using data-driven analyses to inform future planning and decisionmaking.
• Streamlined program processes by implementing efficient administrative procedures, resulting in improved workflow and resource allocation.
• Facilitated smooth communication between stakeholders by serving as a liaison between departments, promoting collaboration and information sharing.
• Developed strategic plans for program growth, identifying key areas for expansion and improvement based on industry trends and stakeholder feedback.
• Implemented evaluation tools to measure program effectiveness consistently over time while using assessment findings to make improvements where needed.
• Created informative reports for senior management, presenting findings on program performance in concise yet thorough manner.
• Organized training sessions for staff members involved in the administration of programs to develop their skills further and enhance overall team performance.
• Ensured compliance with applicable regulations by maintaining up-to-date knowledge of relevant laws governing program activities.

-Supervises the provision of assistance to the children served in order to promote their physical, social, and psychological wellbeing.

-Oversees that staff follows agency procedures to promote optimum health care, behavior supports and safety practices.

-Ensures the schedules are being prepared and posted in a timely manner, and efficiently utilizes staff.

-Conduct staff counseling and corrective action including work improvement plans and follow-up.

-Oversees staff training and orientation and that all records are turned in timely to the administrator.

-Monitors labor hours and ensures assigned service site(s) are operating within budgetary guidelines.

• Balanced competing priorities effectively while managing multiple projects simultaneously under tight deadlines.
• Managed cross-functional teams to successfully execute complex programs within designated timeframes.
• Implemented risk mitigation strategies to address potential challenges, safeguarding the success of the program.
• Facilitated training sessions for staff members on industry best practices, enhancing the overall skill set of the team.
• Streamlined program processes by implementing efficient project management strategies, resulting in improved overall performance.
• Evaluated program outcomes, identifying areas for improvement and implementing necessary changes to increase overall effectiveness.
• Maintained detailed records of program activities for reporting purposes, ensuring compliance with organizational policies and external regulations.

• Supports clients with mental or emotional disorders by teaching them to function within their community. Treatment can address relationships with family, friends, and co-workers and often helps patients word toward living independently
• Developed employment and education programs geared towards clients who are only available after business hours
• Coordinates treatment plan schedule and conducts follow up for staff
• Supervise and support clients throughout their transitional employment
• Supervise a unit to ensure tasks are complete while maintaining healthy social functioning

• Providing individual and group ABA intervention to children and adolescents with Autism Spectrum Disorder
• Implementation of treatment and behavior plans under the direction of a Clinical Supervisor (BCBA)
• Guide skill acquisition and behavior management in clinic and classroom settings for assigned clients
• Complete accurate, real-time data collection via various documentation mediums - SOAP/progress notes, behavior tracking, ABC data collection, parent communication logs, etc.
• Participate in ongoing training, staff development and continuing education for professional growth

• Investigated reports of child abuse, or neglect.
• Assessed all aspects of the case and determine if the child is at risk, and must be removed from the family.
• Developed case plans to assist families become more self-sufficient in a more nurturing environment and to ensure a permanent home for the child.
• Completed visitations with the child in out-of-home placement to coordinate family reunification, adoption, or independent living.
• Testified in Juvenile or Criminal Court of Law to make recommendations for the return, or removal of the child based on assessment.
• Uploaded and updated family databases in MaGIK.

• Utilized the IV-E standards to determine eligibility for federal reimbursement
• Thoroughly reviewed court documents to obtain proper bench mark language such as RE, BI, and Placement and care to make an IV-E determination
• Reviewed IV-E financial intake forms uploaded in MaGik to calculate families earned income, unearned income, and resource.
• Utilized ICES to verify earned income, unearned income, and resources.
• Gathered families household information to verify appropriate assistance group
• Completed Kidtraks eligibility application for Quality assurance

• Provided home based casework and supervised visit facilitator services for the Department of Child Services.
• Coordinated care service to help clients identify and obtain resources.
• Performed assessments to gather information and identify problems
• Formulated treatment plans to help clients meet their needs
• Engaged outside professionals or agencies that might be able to help, like social service agencies or community food banks.
• Advocated on the client's behalf with external parties, such as legal services or health insurance organizations.
• Performed administrative duties, such as compiling and maintaining case files.
• Represented agency in civil court to advocate for client during their involvement with the Department of Child Services.

• Customer and Provider services for the Healthy Indiana Plan.
• Took necessary actions to provide the best service for members.
• Verified that information in the computer system was up-to-date and accurate.
• Handled confidential information via telephone through a recorded system.
• Access to the Indiana Medicaid eligibility site.
• Spoke with health providers concerning medical claims in detail.
• Translated procedure codes and whether the rendered service requires Pre Authorization and other administrative duties.

• Took necessary steps to meet customer needs and efficiently resolve food or service issues.
• Scheduled and directed staff in daily work assignments to maximize productivity.
• Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
• Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.