Lyndsey Gilbert
Valparaiso
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Cashier/Food Preparer
The Brown Bag Sandwich Shop
Burns Harbor, IN
05.2023 - Current
- Delivered exceptional customer service by accurately processing transactions and managing cash flow effectively.
- Maintained a clean and organized workspace, adhering to health and safety regulations consistently.
- Engaged with customers, addressing inquiries promptly and providing knowledgeable recommendations on menu items.
- Processed credit and debit transactions efficiently while minimizing errors during busy service periods.
- Resolved customer complaints swiftly, reinforcing positive relationships and encouraging repeat business interactions regularly.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
Instacart Shopper
Instacart
Valparaiso , IN
02.2021 - Current
- Completed shopping and pickup orders for customers in local area, ensuring accuracy and speed.
- Implemented client feedback to enhance service quality and customer satisfaction.
- Greeted customers, addressing product inquiries with knowledgeable responses.
- Listened to customer needs, recommending optimal products and services accordingly.
- Maintained professional relationships with grocery store staff through consistent friendliness.
- Ensured quick, accurate service under tight deadlines to satisfy customers.
- Suggested alternatives for out-of-stock items, enhancing customer choices.
- Bagged groceries with care, separating fragile items and keeping perishables at proper temperatures.
Owner/Baker
Lyndsey's Confection Connection
Valparaiso, IN
09.2016 - 03.2025
- Established a baking business in 2016 to balance family responsibilities and income generation.
- Acquired expertise in baking cakes, cookies, muffins, and cake rolls.
- Decorated various baked goods including cake pops and chocolate-covered strawberries.
- Gained extensive experience working in a commercial kitchen with essential baking equipment.
- Familiar with Porter County Health Department regulations and compliance standards.
- Achieved ServSafe certification valid through September 2024.
- Developed new recipes based on customer feedback, enhancing product variety and satisfaction.
- Maintained compliance with food safety regulations during production processes to ensure product integrity.
- Executed marketing initiatives through social media platforms, increasing brand visibility and customer engagement.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Baker
Camelot Coffee
Valparaiso , IN
05.2024 - 03.2025
- Crafted fresh breads, pastries, and custom chocolate-dipped items for various events and cafes.
- Collaborated with local cafes to create custom recipes tailored to their menu needs, enhancing partnerships.
- Analyzed sales trends to adjust production schedules and optimize product offerings based on customer preferences.
- Camelot Coffee operates in a fast-paced environment where quality control, inventory management, and strong relationships with cafes are crucial for success. The role of a Baker involves not just crafting products but also ensuring they meet specific quality standards while managing resources effectively.
Retail Banker II
Woodforest National Bank
Valparaiso, IN
01.2023 - 09.2023
- Executed teller transactions and assisted customers with account-related inquiries.
- Opened new personal and business accounts to enhance client relationships.
- Balanced ATM and vault, ensuring accurate cash handling and compliance.
- Maintained up-to-date logs for daily tasks, adhering to state and federal regulations.
- Exceeded sales goals through effective marketing strategies and customer engagement.
- Guided customers in loan applications and investment options, including CDs.
Customer Service Representative
TWO MEN AND A TRUCK
Crown Point, IN
04.2015 - 04.2017
- Scheduled moves and confirmed appointments for efficient operations.
- Responded to customer inquiries, ensuring clarity and satisfaction.
- Conducted follow-ups with customers post-move to gather feedback.
- Assisted movers with daily preparations before departure from office each morning.
Customer Service Representative
Nipsco
Merrillville, IN
01.2005 - 05.2014
- Provided customer assistance in contact center, addressing inquiries and resolving issues.
- Handled emergency calls efficiently to support urgent customer needs.
- Assisted customers in retail sales by scheduling service calls for appliance repairs or replacements.
- Enrolled customers in requested programs to enhance service offerings.
- Recorded new service installations accurately in company database as Maps and Records clerk.
- Supplied service technicians with precise information on gas and electric line placements upon request.
- Managed customer accounts and updated information accurately in compliance with company protocols.
- Documented customer interactions meticulously to support ongoing improvement initiatives within the service team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate - Criminal Justice
Ivy Tech Community College
Valparaiso, IN06.2018
Associate of Applied Science - General Studies
Ivy Tech
Valparaiso06-2018
High School Diploma -
Valparaiso High School
Valparaiso, IN06-2002
Skills
- Administrative experience
- Written and verbal communication
- Customer service excellence
- Professionalism and courtesy
- Conflict resolution
- Reliability and punctuality
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Cash management
- Payment processing
Accomplishments
- Attained the highest number of new credit accounts opened within a one-month timeframe.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Promoted products and encouraged customers to upgrade their existing product plans.
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Certification
- ServSafe, 09/01/24
- Food Handler Certification
Languages
English
Native or Bilingual
Timeline
Baker
Camelot Coffee
05.2024 - 03.2025
Cashier/Food Preparer
The Brown Bag Sandwich Shop
05.2023 - Current
Retail Banker II
Woodforest National Bank
01.2023 - 09.2023
Instacart Shopper
Instacart
02.2021 - Current
Owner/Baker
Lyndsey's Confection Connection
09.2016 - 03.2025
Customer Service Representative
TWO MEN AND A TRUCK
04.2015 - 04.2017
Customer Service Representative
Nipsco
01.2005 - 05.2014
Associate - Criminal Justice
Ivy Tech Community College
Associate of Applied Science - General Studies
Ivy Tech
High School Diploma -
Valparaiso High School