Summary
Overview
Work History
Education
Skills
Personal Information
Websites
Timeline
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Lynel Dsouza

Vagator

Summary

Dynamic Restaurant Operations Manager with a proven track record at Thalassa Mari Ketty's Place, excelling in financial analysis and team leadership. Achieved significant operational improvements through data-driven strategies and quality control measures, enhancing customer satisfaction and employee retention. Skilled in fostering relationships and optimizing performance in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Restaurant Operations Manager

Thalassa Mari Ketty's Place
Siolim, Goa
11.2024 - Current
  • Ensured productivity and efficiency in daily operations while managing staff and delivering high-quality customer service.
  • Developed and implemented operational strategies to achieve business objectives, establishing KPIs and making data-driven decisions.
  • Managed budgets, resources, and procurement to maximize operational effectiveness and cost efficiency.
  • Implemented quality control measures through inspections to uphold product standards and resolve quality issues.
  • Led and mentored operational teams, offering guidance, training, and performance feedback to align with organizational goals.
  • Addressed customer inquiries and complaints to enhance satisfaction and foster positive relationships.
  • Analyzed operational data to identify trends for improvement and provided insights for process optimization.
  • Oversaw compliance with relevant laws and regulations while ensuring adherence to company policies and safety standards.

Restaurant Manager

Kasa N Koox A unit of A G Hospitalities Pvt. Ltd
Goa
09.2022 - 09.2024
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Led and directed team members on effective methods, operations and procedures.
  • Actively participated in ongoing customer service programs to build sales and rapport in community.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
  • Controlled purchases and inventory by negotiating prices and contracts with over 15 vendors.
  • Managed 25 person team of cooks and back of house staff for high-end Premium Dining restaurant.
  • Achieved highest employee retention rate in region.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Interacted positively with customers while promoting hotel facilities and services.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Assistant Restaurant Manager

Olive bar and Kitchen Pvt. Ltd
Goa
02.2018 - 09.2022
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Recruited and hired employees offering talent, charisma and experience to restaurant team.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Oversaw food preparation and monitored safety protocols.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Verified prepared food met all standards for quality and quantity before serving to customers.
  • Maximized quality assurance by completing frequent line checks.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.

Restaurant Floor Supervisor

JELLY FISH HOSPITALITY PVT. LTD
Goa
10.2017 - 01.2018
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Gained strong leadership skills by managing projects from start to finish.
  • Skilled at working independently and collaboratively in a team environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked effectively in fast-paced environments.
  • Strengthened communication skills through regular interactions with others.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.

Team Leader

LIMA Bar and Restaurant Vas Hospitality
Mumbai
06.2016 - 01.2017
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Gathered, organized and input information into digital database.
  • Evaluated customer needs and feedback to drive product and service improvements.

Butler

St. Regis Hotel
Mumbai
12.2015 - 02.2016
  • Arranged for extra bedding, linens, towels and furniture to satisfy guests.
  • Provided emotional support and companionship to clients.
  • Maintained professional yet personable relationship with employer by observing social boundaries and standards of privacy and confidentiality.
  • Developed and implemented individual care plans tailored to needs of each client.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Facilitated transportation to and from appointments.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Developed and implemented activities to improve clients' quality of life.

Customer Service Executive

Barclays Bank Mindspace
Mumbai
06.2015 - 11.2015
  • Answering questions about a company's products or services.
  • Processing orders and transactions.
  • Resolving issues and troubleshooting technical problems.
  • Delivering information about a company's offerings.
  • Providing proactive customer outreach.
  • Handling customer complaints.
  • Collecting and analysing customer feedback.
  • Responding to customer reviews.
  • Developing and documenting knowledge into helpful content.
  • Tracking customer service KPIs and metrics.

Restaurant Steward

The Oberoi Hotels & Resorts
Mumbai
02.2013 - 05.2015
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customer questions about hours, seating, and menu information.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Used cash registers and credit card machines to cash out customers.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Established rapport with customers by providing friendly and attentive service.
  • Engaged in suggestive selling and other sales techniques.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Assisted wait staff with timely food delivery and guest requests.
  • Assisted with bussing tables and cleaning up spills.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Arranged tables and chairs for special occasions and events.
  • Greeted customers and provided menus upon arrival to dining room.
  • Addressed customer complaints and inquiries to verify satisfaction.

Food and Beverage Steward

F BAR AND LOUNGE
Mumbai
07.2012 - 12.2012
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Washed dishes and assisted in bussing tables.
  • Increased machine efficiency by scraping and pre-washing dishes.
  • Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
  • Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Maintained proper temperatures, behaviors, and controls to meet or exceed health department standards.

Education

Bachelors of Hotel Management & Catering Operations - Hotel Management

Rizvi College of Hotel Management & Catering
Bandra West
03.2012

Higher Secondary Certificate - Commerce

CHETANA COLLEGE OF ARTS & COMMERCE
Bandra East*
03.2009

Secondary School Certificate -

CARDINAL GRACIAS HIGH SCHOOL
Bandra East
03.2007

Skills

  • Financial analysis
  • Staff training
  • Customer service
  • Quality control
  • Sales strategies
  • Inventory management
  • Compliance regulations
  • Team leadership
  • Problem solving
  • Effective communication
  • Performance feedback
  • Relationship building
  • Conflict resolution
  • Operations improvement
  • Staff development
  • Operations review
  • Multi-unit management
  • Recruitment and hiring
  • Manager support
  • Labor management
  • Employee scheduling
  • Point of sale (POS) system operation
  • Culinary operations
  • Employee safety
  • Team management
  • Organization and prioritization
  • Adaptable
  • Customer engagement
  • Employee retention

Personal Information

Title: Restaurant Manager

Timeline

Restaurant Operations Manager

Thalassa Mari Ketty's Place
11.2024 - Current

Restaurant Manager

Kasa N Koox A unit of A G Hospitalities Pvt. Ltd
09.2022 - 09.2024

Assistant Restaurant Manager

Olive bar and Kitchen Pvt. Ltd
02.2018 - 09.2022

Restaurant Floor Supervisor

JELLY FISH HOSPITALITY PVT. LTD
10.2017 - 01.2018

Team Leader

LIMA Bar and Restaurant Vas Hospitality
06.2016 - 01.2017

Butler

St. Regis Hotel
12.2015 - 02.2016

Customer Service Executive

Barclays Bank Mindspace
06.2015 - 11.2015

Restaurant Steward

The Oberoi Hotels & Resorts
02.2013 - 05.2015

Food and Beverage Steward

F BAR AND LOUNGE
07.2012 - 12.2012

Bachelors of Hotel Management & Catering Operations - Hotel Management

Rizvi College of Hotel Management & Catering

Higher Secondary Certificate - Commerce

CHETANA COLLEGE OF ARTS & COMMERCE

Secondary School Certificate -

CARDINAL GRACIAS HIGH SCHOOL

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Lynel Dsouza