Lynette Peters
Executive Admin ; Chief of Staff
Bangalore,Karnataka
Overview
14
14
years of professional experience
Work History
Office Manager | Chief Of Staff - CRO's Office
Apollo Hospitals Enterprises Limited
Bengaluru, Karnataka
08.2022 - Current
- Successfully execute day to day operations related to CXO, Senior Suite and Executives; Nil business disruption as of today
- Managed calendars, LOB, weekly, monthly meetings scheduling & follow up ensuring seamless execution; prepared agenda, notes, and presentation content
- Supported project closures (as a SPOC) collaborating with Executives & Employees
- Working alongside Promoters Offices' across locations in handling and hosting meetings internally and externally
- Closely work with the recruitment teams for hiring, and onboarding of new hires
- Diligently worked on building a Personal Brand for CXO, Executives by managing blogs, LinkedIn and social media content preparation and maintenance
- Set up a structure / process for all office, travel, HR and billing related functions from/ at the CRO's office
- The main purpose of such a structure is to help the organization work towards its goals and will also bring members of the organization together and will demarcates functions between them and will create an environment which functions seamlessly across the organisation
- Have always had a clear objective for the organization as a whole and focused on the best outcome keeping in mind the vision of the company
- Inspire and coach others across business groups, to enhance capabilities
- Collaborates with diverse groups to achieve intra and inter team goals and facilitates organization wise knowledge sharing across business units
- Am better adapting at fulfilling customer and client requirements and constantly evolving according to the changing market demands.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Senior Office Manager- Chief Of Staff- CEO's Office
Ola
Bangalore, Karnataka
01.2022 - 08.2022
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
- Managed business operations while overseeing contractors and consultants to verify on-time completion of key deliverables.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Coordinated office events, seminars and meetings for staff and clients.
- Maintained and enhanced partnerships with key stakeholders.
- Improved office operations by automating client correspondence, record tracking and data communications.
Office Manager - Chief Of Staff - MD's Office
SAP Labs India
Bengaluru, Karnataka
09.2019 - 01.2022
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Wrote correspondence and other communications to resident voters.
- Maintained consistency of internal and external communications across mediums.
- Achieved individual and troupe success through enhanced collaborative and communications skills.
- Coordinated communications between management, staff and customers.
- Coordinated marketing and communications campaigns and strategies and monitored success.
- Handled external communications with media and public relations professionals.
- Organized and maintained critical communications.
- Liaised between multiple business divisions to improve communications.
- Developed communications materials to promote organizational plans and initiatives.
- Developed internal communications to share HR projects and talent development events.
- Maintained integrity and overall quality of written communications.
- Exhibited excellent communications and customer service relations skills.
- Led company-wide transition efforts to replace aging communications infrastructure with Unified Communications (UC) platform.
- Supported operations by translating key departmental documents and internal communications.
- Maintained regular communications with external stakeholders, improving overall uptime.
Executive Assistant | Prime Now
Amazon Development Centre India Pvt Ltd
Bengaluru, Karnataka
05.2019 - 09.2019
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Developed and maintained automated alert systems for important deadlines.
- Handled confidential and sensitive information with discretion and tact.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Worked with senior management to initiate new projects and assist in various processes.
- Filed paperwork and organized computer-based information.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Took notes and dictation at meetings.
- Created and managed office systems to efficiently deal with documentation.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Volunteered to help with special projects of varying degrees of complexity.
- Led staff and vendors in providing high level of service for owner and guests.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Updated and maintained confidential databases and records.
Administrative Assitant &Lead -Admin Circle India
Intuit India (PDC)
Bengaluru, Karnataka
11.2015 - 05.2019
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed filing system, entered data and completed other clerical tasks.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Established administrative work procedures to track staff's daily tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Liaised between clients and vendors and maintained effective lines of communication.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed research to collect and record industry data.
- Delivered performance reviews to recommend additional training or advancements.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
ODC Ops Manager & EA to Business Group(16 C level Execs)
Aricent Technologies
04.2010 - 11.2015
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Developed and maintained relationships with external vendors and suppliers.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Increased profit by streamlining operations.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
- Raised property accuracy and accountability by creating new automated tracking method.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced operational risks while organizing data to forecast performance trends.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Acted as first point of contact and set appointments for prospective clients.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Interceded between employees during arguments and diffused tense situations.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Monitored front areas so that questions could be promptly addressed.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Trained team members on new hotel services and products to support promotional efforts.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Kept high average of performance evaluations.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Education
BBA - Business Administration
Periyar Maniammai University
ThanjavurSkills
- Business Administration
- Written Communication
- Mail Handling
- Workflow Planning
- Sorting and Labeling
- Travel Coordination
- Customer Relations
- Information Protection
- Senior Leadership Support
- Team Bonding
- Project Management
- Coaching and Training
- Microsoft Office
- Proposal Writing
- Performance Improvement
- Event Coordination
- Human Resources
- Report Preparation
- Clerical Support
- Workflow Optimization
- Strategic Planning
- Technical Support
- Presentation Design
- Administering Payroll
- Volunteer Relations
- Training and Development
- Conflict Management
- Budget Administration
- Administrative Oversight
- Client Correspondence
- Excellent Multitasking Abilities
- Office Supplies and Inventory
- Business Administration
- Calendar Management
- Staff Training
- Organizational Skills
- Advanced Arrangements
- Administration and Operations
- Reading Comprehension
- Executive Travel
- Travel Arrangement Management
- Leadership and Change Management
- Customer Service Management
- Email Correspondence
- Inquiry Requests
- Hotel Accommodations
- Vendor Liaising
- Scheduling
- Documentation
- Report Writing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
French
Elementary (A2)
Hindi
Upper intermediate (B2)
Tamil
Upper intermediate (B2)
Telugu
Upper intermediate (B2)
Timeline
Office Manager | Chief Of Staff - CRO's Office
Apollo Hospitals Enterprises Limited
08.2022 - Current
Senior Office Manager- Chief Of Staff- CEO's Office
Ola
01.2022 - 08.2022
Office Manager - Chief Of Staff - MD's Office
SAP Labs India
09.2019 - 01.2022
Executive Assistant | Prime Now
Amazon Development Centre India Pvt Ltd
05.2019 - 09.2019
Administrative Assitant &Lead -Admin Circle India
Intuit India (PDC)
11.2015 - 05.2019
ODC Ops Manager & EA to Business Group(16 C level Execs)
Aricent Technologies
04.2010 - 11.2015
BBA - Business Administration
Periyar Maniammai University
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