Lynn Rowan
Fishers
Summary
Dynamic Marketing and Operations Leader with a proven history at Texas Roadhouse, successfully translating strategic campaigns into measurable increases in sales and guest traffic. Expert in Local Store Marketing (LSM), event coordination, and managing marketing budgets to achieve a remarkable ROI. Highly skilled in time management, communication, and multitasking, complemented by a deep understanding of food handling protocols and menu offerings to consistently ensure exceptional customer satisfaction and operational excellence.
Overview
3
3
years of professional experience
Work History
Server
Fords Garage
10.2024 - 12.2025
- Provided exceptional customer service, ensuring guest satisfaction through attentive and friendly interactions.
- Assisted with menu knowledge and recommendations, enhancing dining experience for patrons.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Managed cash register transactions efficiently, maintaining accurate cash handling procedures.
Marketing Manager
Bubba's 33
08.2024 - 03.2025
- Developed and executed targeted marketing campaigns to enhance brand visibility.
- Analyzed customer feedback and market trends to refine marketing strategies.
- Collaborated with cross-functional teams to align promotional efforts with business objectives.
- Managed social media accounts, increasing engagement through tailored content.
Marketing Manager
Texas Roadhouse
01.2023 - 06.2024
- Ran and managed all local store marketing for the area, setting up 3 to 5 fun events every week (like Kids Night and fundraisers). This work brought in 18% more customers during slow days and packed the restaurant floor.
- Checked out the competition (like Longhorn and Applebee's) every three months. I looked at their prices and daily deals to find ways our restaurant could be different and better, which helped us decide where to spend our local advertising money.
- Kept track of how well our ads and events worked for the main boss. I used simple math to check how much money we spent versus how much money we made, making sure we made at least $3 back for every $1 we spent on marketing.
- Taught over 10 junior staff and managers how to properly post on social media and run promotions through the register system. This made our local social media pages 25% more popular and kept our brand message clear and consistent.
Server
Logans Roadhouse Grill
07.2022 - 03.2023
- Cross-trained in host and food runner roles, which provided a comprehensive understanding of the operation, allowing me to assist in training new servers on efficient routing and effective upselling techniques.
- Managed an average of 6-8 table sections during peak dinner rushes, consistently prioritizing tasks to maintain a fast table turnover rate and shorten overall wait times for guests.
- Proactively focused on upselling high-margin items like steak toppers and premium appetizers, resulting in my Average Check Size (AOV) consistently running 10-15% above the house average.
- Maintained excellent order accuracy by double-checking all tickets against the POS system before submission and delivery, achieving a near-perfect 99% accuracy rate throughout my employment.
Education
High School Diploma -
Kansas High School
Kansas, OK05-2009
Skills
- Dedicated work ethic
- Effective strategic leadership
- Time Management & Multitasking
- Exceptional Communication
- Strategy & Planning
Timeline
Server
Fords Garage
10.2024 - 12.2025
Marketing Manager
Bubba's 33
08.2024 - 03.2025
Marketing Manager
Texas Roadhouse
01.2023 - 06.2024
Server
Logans Roadhouse Grill
07.2022 - 03.2023
High School Diploma -
Kansas High School