Lynzy Smith
Terre Haute
Overview
8
8
years of professional experience
Work History
Pharmacy Operations Manager
Walgreens
Terre Haute
02.2017 - Current
- Facilitated PTCB classes helping more than 100 pharmacy technicians getting licensed across the U.S.
- Monitored drug inventory levels, identified discrepancies, and took corrective action as needed.
- Resolved customer complaints promptly while maintaining a high level of professionalism.
- Created reports summarizing key performance metrics related to pharmacy operations.
- Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.
- Developed relationships with other healthcare providers to facilitate referrals for specialty medications or treatments.
- Assisted pharmacists in providing medication information or advice to customers or health care providers.
- Developed and implemented operational policies and procedures to ensure compliance with applicable laws and regulations.
- Collaborated with medical professionals to provide patient care services in a timely manner.
- Managed the day-to-day activities of the pharmacy, including staffing, scheduling, budgeting, and customer service.
- Ensured that all pharmacy staff members were trained on proper medication handling practices.
Education
Associate of Applied Science -
Ivy Tech Community College of Indiana
Indianapolis, IN05-2026
High School Diploma -
Terre Haute South Vigo High School
05-2017
Skills
- Patient care
- Medication management
- Inventory control
- Customer service
- Staff training
- Regulatory compliance
- Team leadership
- Patient counseling
- Workflow optimization
- Pharmacy management
- Medication therapy management
- Immunizations
- Pharmacy operations
Timeline
Pharmacy Operations Manager
Walgreens
02.2017 - Current
Associate of Applied Science -
Ivy Tech Community College of Indiana
High School Diploma -
Terre Haute South Vigo High School