M CHANDRA SEKHAR
Ponnur
Summary
Office EXICUTIVE coordinating front office operations, appointment flow, and daily billing tasks in a client-facing setting. Improves service quality by supervising staff, resolving complaints, and keeping records accurate across scheduling and transactions. Supports smoother day-to-day operations through clear communication between clients and internal teams.
Overview
1
1
Language
12
12
years of professional experience
Work History
FRONT OFFICE EXECUITVE &STORE INCHARGE
SKS VETERINARY HOSPITAL
06.2024 - 07.2026
- Sks veterinary hospital as a Front office operational EXECUTIVE
- Oversaw daily front office operations, ensuring smooth workflow and client satisfaction.
- Managed appointment scheduling, optimizing staff resources and patient flow.
- Trained and supervised front office staff, enhancing team performance and service quality.
- Handled client inquiries and complaints, fostering positive relationships through effective communication.
- Coordinated with veterinary staff to ensure accurate information exchange regarding patient care.
- Evaluated front office performance metrics, identifying areas for process improvement and efficiency gains.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- SKS VETERINARY HOSPITAL | TAMILNADU
CASHIER
FAIRWAYS TOLL AND SECURITY SYSTEMS
12.2019 - 05.2023
- Fairways toll and security systems as a cashier
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cash register balance through diligent cash handling procedures.
- Assisted in training new cashiers on operational procedures and system usage.
- FAIRWAYS TOLL AND SECURITY SYSTEMS | VIJAYAMANGALAM
TOLL COLLECTOR
MARKOLINES ROAD LINES
10.2018 - 11.2019
- Markolines road lines as system operator.
- Collected tolls efficiently, ensuring accurate transactions and customer service.
- Maintained cleanliness and organization of toll booths for optimal functionality.
- Assisted in training new staff on toll collection procedures and customer interaction standards.
- Resolved customer inquiries and disputes promptly to enhance satisfaction levels.
- Monitored traffic flow patterns to adjust staffing needs during peak hours.
- Collaborated with team members to ensure smooth operations during peak hours and special events.
- MARKOLINES ROAD LINES | NALGONDA
CASHIER AND FRONT OFFICE EXECUTIVE
MAA SCAN DIAGNOSTIC CENTER
12.2017 - 08.2018
- Maa scan diagnostic center as a cashier and Front office executive
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily transactions.
- Updated inventory records and managed stock levels at the register area.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- MAA SCAN DIAGNOSTIC CENTER | GUNTUR
TEAM LEADER
GLAZE TRAINING PVT LTD
10.2015 - 09.2017
- Network marketing in Maharashtra galway company Team leader
- Developed and implemented training materials to enhance employee skills and knowledge retention.
- Led team to achieve training objectives through effective communication and collaboration.
- GLAZE TRAINING PVT LTD | MAHARASHTRA
SURVEYOR
BHARATH CONDIMENTS
12.2014 - 08.2015
- Bharath condiments as a FDPS forest survey as a surveyor
- Total work experience 9 years
- Conducted land surveys using advanced surveying equipment and software.
- Analyzed survey data for accuracy and compliance with industry standards.
- Collaborated with project managers to assess site conditions and requirements.
- Assisted in creating detailed survey reports and documentation for projects.
- Performed field calculations to complete assessments.
- BHARATH CONDIMENTS | HYDERABAD
TRANSFORMER MANUFACTURERS HELPER
TOSHIBA
06.2014 - 11.2014
- Operated machinery ensuring adherence to safety protocols and quality standards.
- Collaborated with team members to optimize production line efficiency and workflow.
- Conducted routine maintenance on equipment to minimize downtime and enhance reliability.
- Assisted in training new employees on operational procedures and safety measures.
- TOSHIBA | HYDERABAD
Education
HIGH SCHOOL DIPLOMA -
CIVIL ENGINEERING | BAPATLA ENGINEERING COLLEGE | BAPATLA
BAPATLA01-2014
10TH - undefined
ANDHRAPRADESH SECONDARY EDUCATION BOARD | S.K.Z.P. HIGH SCHOOL
S.K.Z.P. HIGH SCHOOL01-2011
Skills
Workflow coordination
Microsoft Office & Excel
Time management
Appointment scheduling
Document preparation
Team leadership
Front office operations
Customer service
Cash handling
Complaint resolution
Timeline
FRONT OFFICE EXECUITVE &STORE INCHARGE
SKS VETERINARY HOSPITAL
06.2024 - 07.2026
CASHIER
FAIRWAYS TOLL AND SECURITY SYSTEMS
12.2019 - 05.2023
TOLL COLLECTOR
MARKOLINES ROAD LINES
10.2018 - 11.2019
CASHIER AND FRONT OFFICE EXECUTIVE
MAA SCAN DIAGNOSTIC CENTER
12.2017 - 08.2018
TEAM LEADER
GLAZE TRAINING PVT LTD
10.2015 - 09.2017
SURVEYOR
BHARATH CONDIMENTS
12.2014 - 08.2015
TRANSFORMER MANUFACTURERS HELPER
TOSHIBA
06.2014 - 11.2014
10TH - undefined
ANDHRAPRADESH SECONDARY EDUCATION BOARD | S.K.Z.P. HIGH SCHOOL
HIGH SCHOOL DIPLOMA -
CIVIL ENGINEERING | BAPATLA ENGINEERING COLLEGE | BAPATLA
PERSONAL PROFILE:
I hereby certify that all the information provided above is true to the best of my Knowledge.