M. DHAYALAN
COIMBATORE
Summary
To work in a challenging and creative environment, to effectively contribute towards the goals of the organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Quality Inspector AND HUB INSPECTOR
SPINNY
COIMBATORE
01.2022 - Current
- Identified and resolved quality issues, escalating critical problems to supervisors.
- Notified supervisors about production problems and helped identify and correct concerns.
- Completed evaluations by properly using various gauges, tools and equipment.
- Tracked findings and updated computer tracking system with documented assessments.
- Reduced costs by avoiding duplication of services.
- Identified issues, analyzed information and provided solutions to problems.
Front Office Manager
GOLDEN HYUNDAI PVT LTD
COIMBATORE
01.2020 - 04.2021
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Created and optimized employee schedules for shift coverage.
- Monitored office inventory to maintain supply levels.
- Orchestrated staff meetings to maintain open communication and quickly address concerns.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Met budget targets and quality standards by proactively leading team members and monitoring operations.
- Recruited, trained and developed administrative team to support corporate growth and objectives.
- Reviewed completed work to verify consistency, quality and conformance.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Created and managed budgets for travel, training and teambuilding activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
Senior Technical Advisor
SUNDARAM MOTORS
CHENNAI
12.2016 - 11.2018
- Assisted technical support groups and gave professional technical advice.
- Performed reviews and distributed reports on DTR.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Handled telephone inquiries regarding appointments and work in process.
- Answered phone calls and responded to questions and concerns.
- Explained amount for expected services and provided detailed answers to customer questions.
- Used knowledge of services to recommend additional products and offerings to customers.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Researched coverages under warranties and determined requirements for coverage.
- Examined records and papers to verify warranty and service contract coverage.
- Delivered concierge support for phone or in-person inquiries to drive customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated databases with new and modified customer data.
- Oversaw warranty counseling process to manage expense controls.
FLOOR IN CHARGE , BREAKDOWN IN CHARGE
AADHI MARUTHI PVT LTD
COIMBATORE
03.2014 - 11.2016
- Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained front desk to provide positive first impression.
- Answered phones and routed voicemails to respective employees.
- Reviewed and approved vendor invoices.
- Assisted organizational efforts by filing, entering data and answering phones.
Assembly Line Operator
MOTHERSON AUTOMOTIVE PVT LTD
CHENNAI
01.2013 - 01.2014
- Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
- Performed visual and mechanical quality verifications to meet customer specifications.
- Removed physical refuse and debris and organized tools to maintain safe work environment.
- Completed accurate assembly work by positioning and aligning components.
- Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
- Worked through each required task and step in production processes.
- Determined work assignments and assembly procedures to maximize efficiency and productivity.
- Completed team production and productivity level reports for management
- Created and maintained production schedules based on employee productivity, company needs and seasonal plans.
Technician
AMBAL AUTOMOBILES
COIMBATORE
07.2011 - 12.2012
- Cleaned, inspected and verified operations of equipment and components to determine repair or maintenance needs.
- Maintained basic knowledge of mechanical and electrical systems to troubleshoot and correct various problems.
- Documented shop activities against checklists and supporting documentation for work decisions.
- Reconditioned, repaired or refurbished components to restore functionality and meet warranty requirements.
- Fabricated parts for installation or repair work using tools and shop machinery.
- Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
- Performed routine maintenance by inspecting drives, motors or belts.
- Diagnosed and corrected mechanical problems using blueprints, repair manuals or parts catalogs.
- Recorded type and cost of maintenance or repair work.
Education
High School Diploma -
R V S POLYTECHNIC COLLEGE
DINDGUL05.2013
High School Diploma -
DEVANGER HIGHER SECONDARY SCHOOL
CHINNALAPATTI DINDGUL05.2008
High School Diploma -
THAMBITHOTTAM HIGHER SECONTRY SCHOOL
CHINNALAPATTI DINDGUL05.2006
Skills
- Documentation Skills
- Inspections and Audits
- Measuring Instruments and Tools
- Equipment Repairs
- Production Monitoring
- Quality Assurance
- Reporting and Documentation
- Equipment Operation
Accomplishments
- Consistently met company standard times and individual productivity goals.
- Supervised team of 20 staff members.
- Achieved Targets through effectively helping with Team
Languages
Additional Information
- Permanent address : , 1-1-4H Periyar nager, Keelakottai, Chinnalapatti,624301 Dindigul (DT)
Languages
Tamil
First Language
English
Elementary
A2
Certification
- VOLKSWAGEN SKILLS LEVEL 3 Training - 1 MONTH
- Certified DESIGNER, SMT CONVYER PROJECT - 6 MONTH
Timeline
Quality Inspector AND HUB INSPECTOR
SPINNY
01.2022 - Current
Front Office Manager
GOLDEN HYUNDAI PVT LTD
01.2020 - 04.2021
Senior Technical Advisor
SUNDARAM MOTORS
12.2016 - 11.2018
FLOOR IN CHARGE , BREAKDOWN IN CHARGE
AADHI MARUTHI PVT LTD
03.2014 - 11.2016
Assembly Line Operator
MOTHERSON AUTOMOTIVE PVT LTD
01.2013 - 01.2014
Technician
AMBAL AUTOMOBILES
07.2011 - 12.2012
High School Diploma -
R V S POLYTECHNIC COLLEGE
High School Diploma -
DEVANGER HIGHER SECONDARY SCHOOL
High School Diploma -
THAMBITHOTTAM HIGHER SECONTRY SCHOOL