Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Additional Information
Languages
Certification
Timeline
Generic
M. DHAYALAN

M. DHAYALAN

COIMBATORE

Summary

To work in a challenging and creative environment, to effectively contribute towards the goals of the organization.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Quality Inspector AND HUB INSPECTOR

SPINNY
COIMBATORE
01.2022 - Current
  • Identified and resolved quality issues, escalating critical problems to supervisors.
  • Notified supervisors about production problems and helped identify and correct concerns.
  • Completed evaluations by properly using various gauges, tools and equipment.
  • Tracked findings and updated computer tracking system with documented assessments.
  • Reduced costs by avoiding duplication of services.
  • Identified issues, analyzed information and provided solutions to problems.

Front Office Manager

GOLDEN HYUNDAI PVT LTD
COIMBATORE
01.2020 - 04.2021
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Created and optimized employee schedules for shift coverage.
  • Monitored office inventory to maintain supply levels.
  • Orchestrated staff meetings to maintain open communication and quickly address concerns.
  • Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
  • Met budget targets and quality standards by proactively leading team members and monitoring operations.
  • Recruited, trained and developed administrative team to support corporate growth and objectives.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Evaluated individual and team business performance and identified opportunities for improvement.

Senior Technical Advisor

SUNDARAM MOTORS
CHENNAI
12.2016 - 11.2018
  • Assisted technical support groups and gave professional technical advice.
  • Performed reviews and distributed reports on DTR.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Handled telephone inquiries regarding appointments and work in process.
  • Answered phone calls and responded to questions and concerns.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Used knowledge of services to recommend additional products and offerings to customers.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Researched coverages under warranties and determined requirements for coverage.
  • Examined records and papers to verify warranty and service contract coverage.
  • Delivered concierge support for phone or in-person inquiries to drive customer satisfaction.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Updated databases with new and modified customer data.
  • Oversaw warranty counseling process to manage expense controls.

FLOOR IN CHARGE , BREAKDOWN IN CHARGE

AADHI MARUTHI PVT LTD
COIMBATORE
03.2014 - 11.2016
  • Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Maintained positive working relationship with fellow staff and management.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Maintained front desk to provide positive first impression.
  • Answered phones and routed voicemails to respective employees.
  • Reviewed and approved vendor invoices.
  • Assisted organizational efforts by filing, entering data and answering phones.

Assembly Line Operator

MOTHERSON AUTOMOTIVE PVT LTD
CHENNAI
01.2013 - 01.2014
  • Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
  • Performed visual and mechanical quality verifications to meet customer specifications.
  • Removed physical refuse and debris and organized tools to maintain safe work environment.
  • Completed accurate assembly work by positioning and aligning components.
  • Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
  • Worked through each required task and step in production processes.
  • Determined work assignments and assembly procedures to maximize efficiency and productivity.
  • Completed team production and productivity level reports for management
  • Created and maintained production schedules based on employee productivity, company needs and seasonal plans.

Technician

AMBAL AUTOMOBILES
COIMBATORE
07.2011 - 12.2012
  • Cleaned, inspected and verified operations of equipment and components to determine repair or maintenance needs.
  • Maintained basic knowledge of mechanical and electrical systems to troubleshoot and correct various problems.
  • Documented shop activities against checklists and supporting documentation for work decisions.
  • Reconditioned, repaired or refurbished components to restore functionality and meet warranty requirements.
  • Fabricated parts for installation or repair work using tools and shop machinery.
  • Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
  • Performed routine maintenance by inspecting drives, motors or belts.
  • Diagnosed and corrected mechanical problems using blueprints, repair manuals or parts catalogs.
  • Recorded type and cost of maintenance or repair work.

Education

High School Diploma -

R V S POLYTECHNIC COLLEGE
DINDGUL
05.2013

High School Diploma -

DEVANGER HIGHER SECONDARY SCHOOL
CHINNALAPATTI DINDGUL
05.2008

High School Diploma -

THAMBITHOTTAM HIGHER SECONTRY SCHOOL
CHINNALAPATTI DINDGUL
05.2006

Skills

  • Documentation Skills
  • Inspections and Audits
  • Measuring Instruments and Tools
  • Equipment Repairs
  • Production Monitoring
  • Quality Assurance
  • Reporting and Documentation
  • Equipment Operation

Accomplishments

  • Consistently met company standard times and individual productivity goals.
  • Supervised team of 20 staff members.
  • Achieved Targets through effectively helping with Team

Languages

  • Tamil, English (Read, Write and Speak)
  • Additional Information

    • Permanent address : , 1-1-4H Periyar nager, Keelakottai, Chinnalapatti,624301 Dindigul (DT)

    Languages

    Tamil
    First Language
    English
    Elementary
    A2

    Certification

    • VOLKSWAGEN SKILLS LEVEL 3 Training - 1 MONTH
    • Certified DESIGNER, SMT CONVYER PROJECT - 6 MONTH

    Timeline

    Quality Inspector AND HUB INSPECTOR

    SPINNY
    01.2022 - Current

    Front Office Manager

    GOLDEN HYUNDAI PVT LTD
    01.2020 - 04.2021

    Senior Technical Advisor

    SUNDARAM MOTORS
    12.2016 - 11.2018

    FLOOR IN CHARGE , BREAKDOWN IN CHARGE

    AADHI MARUTHI PVT LTD
    03.2014 - 11.2016

    Assembly Line Operator

    MOTHERSON AUTOMOTIVE PVT LTD
    01.2013 - 01.2014

    Technician

    AMBAL AUTOMOBILES
    07.2011 - 12.2012

    High School Diploma -

    R V S POLYTECHNIC COLLEGE

    High School Diploma -

    DEVANGER HIGHER SECONDARY SCHOOL

    High School Diploma -

    THAMBITHOTTAM HIGHER SECONTRY SCHOOL
    M. DHAYALAN