M Dwarakanath
Summary
Accomplished Deputy Branch Manager dedicated to driving company profits through enhancing team efficiency and productivity. Proficient in effective negotiations and upselling techniques, leveraging exceptional organizational skills to optimize operations and guide teams to exceptional sales results. Demonstrated ability in successful project management, consistently delivering high-quality outcomes through strong leadership and team motivation. Collaborates closely with clients to identify needs and deliver top-notch service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Deputy Manager
HDFC Bank
12.2024 - Current
- Conducted performance appraisals, providing constructive feedback and setting goals for team members.
- Maintained positive, professional working environment to optimize staff and customer satisfaction.
- Improved operational systems, processes, and best practices to maximise output and minimize costs.
- Conducted end-to-end KYC and AML compliance checks during customer onboarding and account updates.
- Reviewed and validated documentation for new and existing customers to ensure regulatory compliance.
- Improved operational systems, processes, and best practices to maximise output and minimize costs.
- Monitored customer transactions daily, identified suspicious activity, and escalated high-risk cases with appropriate reports.
- Maintained accurate and up-to-date records for customer due diligence and periodic reviews.
- Supported internal and external audits by preparing relevant compliance reports and customer files.
- Provided compliance training to junior staff and front-line teams to reduce regulatory breaches.
- Coordinated with regulatory bodies and internal teams during inspections, audits, and investigations.
- Successfully led a team staff in day-to-day banking operations, including customer service, transaction handling, and documentation review.
- Provided on-the-job training and mentoring to new team members to ensure smooth onboarding and process understanding.
- Conducted daily team huddles to align tasks, share updates, and maintain high operational efficiency.
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- Developed marketing strategies in conjunction with the sales team to increase customer base and revenue.
Deputy Branch Manager
ICICI
09.2021 - 11.2024
- Handling the branch expenses bill settlement claim process.
- Supported frontline staff in adhering to operational compliance checklists and transaction protocols.
- Responsible for monitoring customer compliance and branch operations.
- Verified KYC documentation and followed up on incomplete/inaccurate submissions to meet regulatory timelines.
- Planning and Implementing strategies to increase customer satisfaction.
- Possess Good Leadership skills to guide the staff how to handle customer query.
- Monitoring the branch Inventory and Asset.
- Monitoring the branch safe and security measures.
- Monitoring the daily vouchers and cash management.
- Ensured front-desk compliance with internal policies and RBI guidelines.
- Liaised with compliance and legal departments for escalated issues.
- Handled sensitive customer data with high confidentiality and accuracy.
- Helped minimize risk by reporting irregular customer behavior and supporting fraud detection measures.
- Assisted in implementing banking compliance policies during account opening, loan processing, and customer servicing.
- Provided on-the-job training and mentoring to new team members to ensure smooth onboarding and process understanding.
- Expand existing account by offering various financial products and services to customer.
Education
B.Com - Accounting & Finance
Gurunanak College of Arts and Science
2021
Vocational Theory
Vivekananda Higher Secondary School
2018
Ananthavalli Matriculation Higher Secondary School
2015
Skills
- Financial analysis and reporting
- Sales growth strategies
- Management information reporting
- Efficient project completion
- Financial tracking
- Financial risk analysis
- Compliance assessment and evaluation
- Strategic team guidance
Languages
Tamil
Proficient
C2
English
Proficient
C2
Certification
- Completed a certificate course on National Institute of Securities Market ( NISM ).
- Completed a certificate course on Stock Market Trading in Mycaptian.
- Completed a certificate course on Freelance Content Writing in Mycaptian.
- Completed a certificate course on Psychology in Mycaptian.
Hobbies and interests
- Photography
- Cycling
Accomplishments
- Got Promotion from Trainee to Relationship Manager in ICICI.
- Promoted as a Deputy Branch Manager in the same year in ICICI.
- Got 5 star in BPM audit of branch for the FY(2023 - 2024) in ICICI.
Timeline
Deputy Manager
HDFC Bank
12.2024 - Current
Deputy Branch Manager
ICICI
09.2021 - 11.2024
Vocational Theory
Vivekananda Higher Secondary School
Ananthavalli Matriculation Higher Secondary School
B.Com - Accounting & Finance
Gurunanak College of Arts and Science