M. G. GOPI
Coimbatore
Summary
Seasoned Operations Manager with a proven track record in the hospitality field, excelling in guest relations and staff development. Leveraged hospitality software proficiency to enhance customer satisfaction and operational efficiency. Demonstrated leadership by implementing revenue-boosting strategies, achieving significant improvements in service delivery and team performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager
Sarva Ayurvedic care & Wellness Resort
Kolli Hills
09.2023 - Current
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Formed and sustained strategic relationships with clients.
- Managed scheduling, training and inventory control.
- Implemented successful business strategies to increase revenue and target new markets.
- Tracked and replenished inventory to maintain par levels.
- Developed and implemented operational procedures to ensure quality standards are met.
Front Office Cum Reservation Manager
Carnoustie Ayurvedic& Wellness Resort
Allepey
08.2022 - 08.2023
- Provided exceptional customer service to guests seeking room reservations.
- Generated reports related to occupancy levels, booking trends, customer feedbacks.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collaborated with sales teams to ensure successful execution of special events or promotions.
- Managed online booking platforms and monitored social media channels for customer feedbacks.
- Suggested amenities suited to clients' needs.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented cost-effective measures for streamlining operations and improving efficiency.
Operation Manager
Abrigo Group of Hotels Pvt Ltd
Coimbatore
12.2017 - 07.2022
- Provided guidance and support to subordinate staff in order to maximize their individual potentials.
- Established effective communication channels between all internal stakeholders.
- Monitored progress by establishing plans, budgets and measuring results.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Implemented successful business strategies to increase revenue and target new markets.
- Built strong operational teams to meet process and production demands.
- Formed and sustained strategic relationships with clients.
- Prepared staff work schedules and assigned team members to specific duties.
- Created detailed reports regarding operational progress or issues that need attention from upper management.
Hospitality Operation Manager
A.S. Group of Hotels & Hospitals
Ariyalur
05.2011 - 11.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Achieved cost-savings by developing functional solutions to problems.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked effectively in team environments to make the workplace more productive.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Front Office Executive
Hotel Sriram International
Coimbatore
08.2009 - 04.2011
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Responded to emails sent by customers regarding their queries or complaints efficiently.
- Prepared weekly reports summarizing customer service issues encountered during the week.
- Trained new front office staff, providing guidance on company procedures and customer service standards.
- Supported other departments with tasks as assigned by supervisors or managers.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Ordered office supplies as needed to ensure adequate stock levels were maintained at all times.
- Managed incoming calls and emails in a timely manner.
Education
B.E. - Electronics & Computer Science
Sri Nandhanam College of Engineering & Technology
Thirupathur06-2008
Higher secondary -
Sri Ramakrishna Vidhalaya Matric & Higher Sec. School
Villupuram03-2004
S.S.L.C. -
Sri Ramakrishna Vidhalaya Matric & Higher Sec. School
Villupuram03-2002
Skills
- Front Desk & Reception Management
- Guest Relations & Customer Service
- Staff Training & Development
- Reservation & Booking Systems
- Revenue & Upselling Strategies
- Complaint Resolution & Problem-Solving
- Health & Safety Compliance
- Hospitality Software Proficiency
Hobbies and Interests
- Listening to music
- Surfing
- Basketball
Languages
- Tamil
- English
- Malayalam
- Badugu
- Hindi
Details
E-massfutureurs@gmail.com, 9080757978, 02/25/87, M.Ganesh, 78AB TGK Nagar, Thoppampatti, Coimbatore, 641017
Certification
- Completed Responsible AI course from Google in 2025
Languages
Tamil
First Language
English
Advanced (C1)
C1
Malayalam
Intermediate (B1)
B1
Hindi
Beginner
A1
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Timeline
Operations Manager
Sarva Ayurvedic care & Wellness Resort
09.2023 - Current
Front Office Cum Reservation Manager
Carnoustie Ayurvedic& Wellness Resort
08.2022 - 08.2023
Operation Manager
Abrigo Group of Hotels Pvt Ltd
12.2017 - 07.2022
Hospitality Operation Manager
A.S. Group of Hotels & Hospitals
05.2011 - 11.2017
Front Office Executive
Hotel Sriram International
08.2009 - 04.2011
B.E. - Electronics & Computer Science
Sri Nandhanam College of Engineering & Technology
Higher secondary -
Sri Ramakrishna Vidhalaya Matric & Higher Sec. School
S.S.L.C. -
Sri Ramakrishna Vidhalaya Matric & Higher Sec. School
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