M GOPI
CUSTOMER SERVICES OFFICER
KANHEEPURAM
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Customer Service Officer
DBS BANK INDIA LTD
KANCHEEPURAM
08.2020 - Current
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Communicated with Branch Operations Manager to inform of quality control checks and findings.
- Assisted clients with issues or requests and mentored employees on customer service techniques.
- Assisted with daily cash and ATM balancing.
- Developed and implemented strategies for top-tier customer service.
- Conducted cash and key audits for controls and compliance.
- Conducted financial due diligence on potential investments and acquisitions.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
- Utilized financial software to prepare consolidated financial statements.
- Developed strategic plans for day-to-day financial operations.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Bank Assistant Officer
LAKSHMI VILAS BANK
CHENNAI
07.2014 - 09.2020
- Adhered to policies, procedures and regulatory banking requirements.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Tallied cash drawer at beginning and end of each work shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Connected customers to experts for assistance with specialized financial needs.
- Managed banking relationships and assisted clients by presenting ideal products and services.
- Informed existing customers about bank's products and services and worked to resolve issues.
- Assisted bankers with ongoing file maintenance, past due reports or notices, insurance management, compliance exceptions and customer contact.
- Conducted loan closings and disbursed funds.
- Prepared and maintained loan records and associated documents.
- Managed customer service inquiries and pinpointed and implemented proper path to resolution.
- Entered loan data into computerized banking system for renewals and modifications and submitted requests to portfolio managers before maturity.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Calculated fees due, interest and change for customer transactions.
- Processed applications for new accounts.
- Referred customers to other banking departments for specialized services.
- Counted, verified and handled bank deposits and armored car transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
POST GRADUATE DIPLOMA IN BANKING - BANKING
INDIAN FINANCIAL BANKING INSTITUTION
CHENNAI 09.2013 - 03.2014
MBA - FINANCE AND HUMAN RESOURCES
THIRUMALAI ENGINEERING COLLEGE
KANCHEEPURAM 07.2011 - 07.2013
Associate of Arts - BANK MANAGEMENT
KRISHNA COLLEGE ARTS AND SCIENCE COLLEGE
KANCHEEPURAM 07.2008 - 06.2011
High School Diploma -
PACHAIYAPPAS HIGHER SECONDARY SCHOOL
KANCHEEPURAM 06.2006 - 06.2008
Skills
Creative problem solving
Complaint resolution
Money handling abilities
Staff education and training
Technical Support
Strategic sales knowledge
Service standard compliance
Sales expertise
Certification
NISM MUTUAL FUNDS
Timeline
Customer Service Officer
DBS BANK INDIA LTD
08.2020 - Current
Bank Assistant Officer
LAKSHMI VILAS BANK
07.2014 - 09.2020
POST GRADUATE DIPLOMA IN BANKING - BANKING
INDIAN FINANCIAL BANKING INSTITUTION
09.2013 - 03.2014
MBA - FINANCE AND HUMAN RESOURCES
THIRUMALAI ENGINEERING COLLEGE
07.2011 - 07.2013
Associate of Arts - BANK MANAGEMENT
KRISHNA COLLEGE ARTS AND SCIENCE COLLEGE
07.2008 - 06.2011
High School Diploma -
PACHAIYAPPAS HIGHER SECONDARY SCHOOL
06.2006 - 06.2008