M. KARTHIK

• Conduct keyword research, and identify high-value opportunities to improve website rankings.
• Optimize on-page elements (titles, meta tags, headings, content, internal linking, and URL structure).
• Perform technical SEO audits to enhance site speed, mobile responsiveness, and crawlability.
• Build high-quality backlinks through outreach, guest posting, and partnerships.
• Track and analyze website performance using tools like Google Analytics, Google Search Console, SEMrush, or Ahrefs.
• Monitor search engine algorithms, and update SEO strategies accordingly.
• Develop and execute content marketing strategies aligned with brand goals.
• Create engaging, SEO-friendly content (blogs, articles, landing pages, product descriptions, case studies).
• Collaborate with designers and video teams for multimedia content creation.
• Optimize existing content for better search visibility and conversions.
• Maintain editorial calendars, and ensure consistent content publishing.
• Align SEO and content efforts with paid campaigns, social media, and email marketing.
• Support lead generation through content-driven strategies (white papers, eBooks, and guides).
• Improve conversion rates with optimized CTAs, landing pages, and A/B testing.
• Prepare weekly and monthly reports on SEO performance, traffic, rankings, and conversions.
• Analyze competitor websites and content strategies to identify growth opportunities.
• Present actionable insights to stakeholders to improve marketing ROI.
• Work closely with marketing, sales, and development teams to ensure cohesive strategies.
• Stay updated with the latest SEO trends, Google algorithm changes, and content marketing best practices.
• Conduct training or workshops for internal teams on SEO basics and content guidelines.

• Maintain accurate financial records, ledgers, and journal entries.
• Prepare monthly, quarterly, and annual financial statements (P&L, Balance Sheet, Cash Flow).
• Ensure compliance with accounting standards (IFRS, GAAP), and statutory requirements.
• Reconcile bank statements, vendor accounts, and inter-company transactions.
• Process vendor invoices, payments, and staff reimbursements.
• Monitor accounts receivable, and follow up on outstanding payments.
• Maintain aging reports, and ensure timely collections.
• Negotiate payment terms with vendors and clients to optimize cash flow.
• Assist in preparing annual budgets and periodic financial forecasts.
• Monitor actuals vs. Budgets, analyze variances, and provide corrective action insights.
• Support management with financial planning for business growth.
• Prepare and file GST, VAT, TDS, and income tax returns.
• Liaise with auditors, tax consultants, and regulatory authorities.
• Ensure compliance with corporate laws, statutory audits, and internal policies.
• Conduct cost analysis, profitability reports, and break-even studies.
• Support management in investment decisions, pricing strategies, and project evaluations.
• Provide MIS (Management Information System) reports for strategic planning.
• Implement and monitor internal financial controls.
• Support statutory and internal audits with proper documentation.
• Identify risks, and recommend process improvements for efficiency.
• Coordinate with other departments (HR, Sales, Operations) for financial data accuracy.
• Guide junior accountants and finance staff in daily operations.
• Communicate financial insights to management for informed decision-making.

• Registration for Expats.
• Visa Extension for Expats.
• Residential Permit for Expats.
• House setting up with Interiors for Expats.
• Facility management services for Expats.
• Department: Expatriate Management, Facility Management, Property Management

• Coordinating with team & preparing monthly dashboard.
• Project update reports.
• MIS Report.
• Expenses Report.
• Provision Report.
• Office Expenses.
• Coordinating with team and sending all above report to client.
• Sending timely information of Project list starting to Completion stage.
• Under Construction projects.
• Ready Projects.
• Upcoming Projects.
• Preparing DCS.
• Profit & Loss Cost Sheet of the units for sales.
• Site visits / keys coordination.
• Coordinating with builder & Internal team to arranging keys for site visits.
• Coordinating with Internal team, Builder and Association for Utility payments.
• Segregating utility payments like maintenance, Bescom & Water bill and processing for payment and getting it paid from the client.
• Follow up with the Builder and other stakeholders for concluding the transaction.
• Getting clearance on the documents from the builder to get the units registered.
• Coordinating with builder to get the NOC & NDC on unit transaction payments.
• Office administration job.
• Taking Report on day to day activities, expenses & requirement list from the team and helping them to run the office smoothly.
• Sales & FM support.
• Sales support – Helping sales team on providing cost sheet, site visit.
• FM Support – Helping FM team to get this site visit done at the timely manner with the keys arrangement without any problems.
• Department: Facility Management

• Company Overview: Companies through CBRE: SPML, NOKIA, Elita Promenade, Quintales Musigma, Tulip, Sapient, Times of India.
• Resolving Associates Issues.
• Client Management.
• Property Management.
• Billing & Payments.
• Purchasing.
• Taking Care of Facility (Housekeeping, Security, Horticulture, Cafeteria, Maintenance, BMS, Access control, CCTV).
• Campus Maintenance.
• Admin Weekly Report & Monthly report.
• Desk allocation Details of Employees.
• Organizing and directing through subordinate managers and supervisors the work of staff engaged in central administrative functions.
• Played a key role in assisting the associate to make smooth transition from day to day base.
• Department: Asset Service

• Resolving Associates Issues.
• Client Management.
• Billing & Payments.
• Purchasing.
• Taking Care of Facility (Housekeeping, Security, Horticulture, Cafeteria, Maintenance, BMS, Access control, CCTV).
• Campus Maintenance.
• Admin Weekly Report & Monthly report.
• Department: Admin

Client Relationship Management

• Identify potential clients through networking, cold calling, site visits, digital campaigns, and real estate portals.
• Generate qualified leads for sales teams through targeted marketing activities.
• Maintain a database of prospective buyers, tenants, and investors.
• Develop and execute marketing campaigns for property sales, rentals, and new project launches.
• Promote real estate listings through online platforms (99acres, MagicBricks, OLX, Housing.com, etc.). And social media.
• Coordinate with advertising agencies, designers, and vendors for brochures, hoardings, flyers, and digital creatives.
• Conduct market research to analyze competitors, pricing trends, and customer preferences.
• Interact with clients to understand requirements, and suggest suitable properties.
• Schedule and organize property site visits with prospective buyers or tenants.
• Follow up with leads to convert inquiries into successful deals.
• Provide after-sales support to maintain long-term customer relationships.
• Enhance the brand visibility of the real estate office through online and offline channels.
• Manage social media presence, website updates, and digital ad campaigns.
• Organize property exhibitions, open houses, and promotional events.
• Collaborate with the sales team to achieve monthly and quarterly sales targets.
• Work with property owners, developers, and brokers to source new listings.
• Prepare weekly and monthly marketing performance reports, and present insights to management.
• Ensure compliance with legal and company guidelines in all promotional activities.

• Attending phone calls and taking care of office responsibilities.

• Answer customer calls, emails, and chat queries in a professional and courteous manner.
• Provide accurate information regarding Airtel products, services, billing, and plans.
• Assist customers with technical troubleshooting for mobile, broadband, DTH, and digital services.
• Register, track, and resolve customer complaints within the defined turnaround time (TAT).
• Escalate unresolved issues to higher authorities or technical teams when required.
• Ensure first-call resolution (FCR) to reduce repeated queries.
• Cross-sell and upsell Airtel services (e.g., broadband, postpaid, DTH, add-on packs).
• Promote new offers, recharge plans, and digital products to customers.
• Support customer onboarding, activation, and plan migration processes.
• Build positive relationships with customers to ensure satisfaction and loyalty.
• Follow up with customers to confirm resolution and feedback.
• Maintain a customer-first approach in all interactions.
• Update CRM systems with accurate customer interaction records.
• Maintain the confidentiality of customer data as per Airtel's policies.
• Adhere to company processes, scripts, and compliance guidelines.
• Achieve daily/weekly KPIs, like call handling time, resolution rate, and customer satisfaction score (CSAT).
• Collaborate with peers and team leaders to improve customer service quality.
• Participate in training sessions to stay updated on Airtel’s latest products and services.