M. Karthik kumar
Zonal Business Analyst
Pondicherry
Summary
With over 12 years of success in the banking industry, this seasoned business analyst excels in understanding and translating business and systems requirements. Expertise extends to user acceptance testing and end-user training, ensuring seamless implementation and adoption of new systems. Proven track record of leveraging past lessons to inform future decision-making, driving efficiency and profitability for organizations.
Overview
12
12
years of professional experience
1
1
Certification
3
3
Languages
Work History
Business Analyst
HDFC Bank
04.2022 - Current
- Spearheaded the implementation of data-driven decision-making processes, driving a 15% increase in operational efficiency and cost savings
- Conducted in-depth analysis of market trends and customer behavior, resulting in the development of innovative product strategies, leading to a substantial 20% growth in sales
- Collaborated closely with cross-functional teams to optimize project workflows, resulting in a remarkable 25% reduction in time-to-market and ensuring timely project delivery
- Monitored and managed risks associated with day-to-day activities across branches, maintaining an excellent compliance score for the entire circle
Branch Operation Manager
HDFC Bank
07.2021 - 03.2022
- Fostered and sustained robust client relationships, resulting in a 30% increase in repeat business and high levels of customer satisfaction
- Streamlined operational processes, leading to a 20% reduction in turnaround time for client inquiries and service requests
- Implemented cost-saving measures, optimizing branch operations and achieving a 15% decrease in overhead expenses
Regional Risk Manager
ICICI BANK LTD
01.2019 - 07.2021
- Speared risk management initiatives and successfully managed a region with branches and a book of 700 Crores as a Regional Risk Manager, consistently achieving and surpassing targets within specified timelines
- Implemented robust risk assessment strategies, resulting in a 20% reduction in overall operational risks across the region
- Led and coached a high-performing team, leading to a 15% increase in branch productivity and operational efficiency
Business Analyst - Risk Management
ICICI Bank
11.2012 - 12.2018
- Orchestrated process risk and audit management for Retail banking, ensuring compliance with industry regulations and reducing audit discrepancies by 20%
- Served as a Business analyst within the Internal Control Group, utilizing advanced data analysis techniques to identify inefficiencies and streamline internal control processes, resulting in a 15% increase in operational efficiency
- Developed and implemented risk mitigation strategies, culminating in a 25% reduction in operational risk incidents and enhancing overall process integrity
- Leveraged advanced Excel skills to streamline processes and automate tasks, leading to the development of highly effective audit planners and scorecards for the entire PAN INDIA Team
- Developed and implemented automation solutions in Excel, resulting in a 20% increase in audit planning efficiency
- Played a key role in creating and maintaining comprehensive audit scorecards, leading to a 30% enhancement in team performance evaluation
Education
PG Diploma - Banking and Finance
icici manipal academy
B.Tech/B.E. - Electrical
Anna University
Class XII - Tamil Nadu, English
Class X - Tamil Nadu, English
Skills
Risk Management
Fraud Control
Operational Risk
Data Analyst
Data Analysis
Process Improvement
Hindsighting Analysis
Excel Report Preparation
Power Point Presentation
Poster Design
Certification
IIBF - Business Correspondents and Facilitators_ Inclusive Banking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Analyst
HDFC Bank
04.2022 - Current
Branch Operation Manager
HDFC Bank
07.2021 - 03.2022
Regional Risk Manager
ICICI BANK LTD
01.2019 - 07.2021
Business Analyst - Risk Management
ICICI Bank
11.2012 - 12.2018
PG Diploma - Banking and Finance
icici manipal academy
B.Tech/B.E. - Electrical
Anna University