M. Kumar
Team Leader
Chennai
Summary
Results-driven 8+ years of experience in Cards Operations, Fund disbursement, across Singapore and Brunei markets. Proven expertise in leading multi-team operations, managing country governance calls, ensuring SLA adherence, and driving operational excellence. Strong people leader with hands-on experience in dispute resolution, process improvement, training, and stakeholder management.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Team Leader
Standard charted global business services
04.2024 - Current
- Oversee end-to-end card-related processes for Singapore and Brunei.
- executed card replacement (new card or same card substitution)
- executed block and unblock operations on credit cards for stated reasons
- Executed posting and validation of card transactions for fee reversal.
- Executed fund transfer between banks.
- Executed charge back fund disbursement process
- Conducted quality checks prior to network submission.
- conducted non-financial customer static data maintenance such as customer name, address, mobile number, and email ID
- Projected daily volumes and delivered timely reports to country.
- Facilitate country governance calls encompassing weekly business reviews (WBR) and monthly business reviews (MBR).
- Analyze and present country KPIs, highlighting trends, risks, errors, and action plans.
- Sustain operational trackers, MIS reports, and dashboards, ensuring accuracy and transparency.
- ensure consistent compliance with SLA TAT and quality standards across teams.
- Facilitate regular team meetings and performance evaluations to foster continuous improvement.
- deliver one-on-one sessions for performance enhancement and career growth.
- Serve as primary liaison between clients, stakeholders, and internal teams to facilitate seamless operations.
- Facilitated training sessions focused on floor support and performance feedback for team members.
- position: team lead
- field of card management
- duration: present
Team Leader
Standard Chartered Bank
04.2024 - Current
- Establish performance expectations for team, tracking progress toward goals and delivering constructive feedback as necessary.
- Enhanced team members' skills through focused coaching sessions, resulting in elevated individual performance.
- Elevated team productivity through implementation of efficient work processes and regular performance metric reviews.
- Guided junior staff members in developing leadership potential and advancing careers.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Education
Bachelor of Commerce - Accounting & Finance
University of Madras
Chennai, India06-2015
Skills
MS Office: Word, Excel, PowerPoint
Banking Systems: EBBS, CCMS, S2B & IBM
Tools: Chrome & Microsoft Edge
Card Networks: Visa, platinum, MasterCard
Work planning
Team motivation
Accomplishments
- Received STAR Performer Award multiple times.
- Awarded On-the-Spot Recognition for consistent performance.
DECLARATION
I hereby declare that the above information is true to the best of my knowledge. Place: Chennai Signature: M. Kumar
CORE COMPETENCIES
- Cards Operations & Disputes (Charge back, Cash back & Card Disbursement)
- Client Management & Governance (WBR / MBR)
- Client customer data maintenance
- Team Handling & People Management
- MIS, Trackers & Performance Reporting
- Process Improvement & Training
- SLA, TAT & Quality Management
- Stakeholder & Escalation Management
Timeline
Team Leader
Standard charted global business services
04.2024 - Current
Team Leader
Standard Chartered Bank
04.2024 - Current
Bachelor of Commerce - Accounting & Finance
University of Madras