Canva
M. Mithina Kumar
Senior Operations & Sales Leader | Lead Generation Specialist | FB & Instagram Ads | 18+ Years Experience
Chennai
Summary
I am a results-driven Senior Operations & Sales Leader with 18+ years of experience across Banking, Healthcare, IT, and Marketing.
Currently working as a Team Leader in UK Banking Fraud Operations, I specialize in managing large teams, KPI & SLA performance, customer experience, and risk management.
In addition, I run campaigns high-quality leads using Facebook & Instagram Ads. I have worked on Real Estate, Education (MBBS), and BPO campaigns.
What I bring:
✔ Strong team leadership (30+ members)
✔ Process improvement & performance optimization
✔ Client relationship & escalation management
✔ Lead generation & digital marketing expertise
I am open to Senior Team Leader / Operations Manager roles and also collaborate with businesses for growth marketing.
Let’s connect and grow 🚀
Overview
23
23
years of professional experience
3
3
Languages
Work History
Team Leader
HCL Technologies Ltd
10.2022 - Current
- Handling a team of 30 agents.
- Banking Voice Process UK – FRAUD CUSTOMER CENTER
- Customer Queries Handling
- The Handling Team maintains their adherence, quality, and attendance.
- Follow up with the client, and managed to address their queries in terms of risk management.
- Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Discovered training needs and provided coaching.
- Set clear team goals and delegated tasks and set deadlines.
- Promoted a collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
- Spearheaded process improvements, identifying bottlenecks and implementing effective solutions for increased efficiency.
- Built a cohesive team culture by recognizing individual achievements while emphasizing collective success as the ultimate goal.
- Mentored junior team members, providing guidance and support to enhance their career progression.
- Produced weekly, daily and monthly activity reports and forecasts.
International Sales Analyst & Escalation coordinator
SKILL-LYNC
03.2022 - 09.2022
- Company Overview: Ed tech courses for engineering students.
- Briefing about the course and explaining advantages to US/CA/AUS clients – Night shift
- Customer queries Handling
- Payment follow ups
- Email follow up and queries handling
- Ed tech courses for engineering students.
Sales And Administration
Lavin Sea Food - Online
04.2020 - 02.2022
- Online ads – FB Marketing, Google Ad words
- Customer queries Handling
- Handling Stock Management
- Vendor management
- Supply Chain for Branches
Operation Manager and Sales
Global Medicare
11.2019 - 03.2020
- Company Overview: Planning for Medical Tourism.
- Working on agreements with various speciality hospitals in India.
- Responsibilities to take care of their medical treatment in India.
- Planning for Medical Tourism.
Administration and Sales
Esthell Cargo Packing and Lashing Solutions
06.2018 - 10.2019
- Daily Operations Monitored
- Sales Meeting with Clients for orders
- Sourcing of Suppliers for wood
- Clients and Supplier Payments follow up
- Reporting to CEO
- Meetings with production team and sales team.
International Marketing Manager
Indigo Womens Center Hospital
06.2016 - 05.2018
- Company Overview: Chennai, Tamil Nadu
- Monitored social media and online sources for industry trends.
- CME Meetings with International Local doctors
- Meetings with Medical Tourism Agencies.
- Developed creative sales tools, including presentations, trend reports, kitted assets, and product data sheets.
- Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Developed insights on marketing campaigns to assess performance against goals.
- Worked with advertising teams to create, deploy and optimize marketing initiatives for Fertility & Laparoscopy Patients.
- Achieved profitability goals by developing and implementing all Domestic and International commercial activities.
- Built and strengthened strategic relationships with Facilitators from Bangladesh, Srilanka, Oman, Maldives, Africa, Gulf etc., advertising agencies and leading Medical Tourism partners.
- Considered business demands and customer preferences when developing pricing structures and marketing plans.
- Reduced marketing costs by streamlining marketing roles, leveraging communications materials, monitoring budgets, and developing protocol.
- Chennai, Tamil Nadu
Marketing Manager
ASKME.com
01.2015 - 05.2016
- Company Overview: Chennai, Tamil Nadu
- Developed and implemented favourable pricing structures balancing firm objectives against customer targets.
- Consulted with product development teams to enhance products based on customer data.
- Helped incorporate product changes to drive customer engagement and firm profits.
- Devised and deployed online marketing plans with effective SEO, social media and viral video campaign strategies.
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
- Compiled product, market and customer data to forecast accurate sales and profit numbers.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Briefed senior executives on monthly projections, product launches and other marketing plans.
- Grew new business connections by strategically networking with industry experts.
- Chennai, Tamil Nadu
Marketing Manager
Medall Adyar & Vadapalani
01.2012 - 12.2014
- Company Overview: Chennai, Tamil Nadu
- Need to meet the Doctors regularly
- Explaining the services provided by the Company
- Achieved the Target and generating new business.
- Payment follow up
- Referred Patients by doctor to be taken care in priority.
- Reports and Patient details to be shared with doctor at the earliest.
- Chennai, Tamil Nadu
Regional Sales Manager
Gunnebo India Ltd
11.2006 - 12.2011
- Company Overview: Chennai, India
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Meetings with AGM , DGM of ALL Regional Leading Banks like Indian Bank, IOB, SBI, BOI, KVB, Canara Bank, Syndicate Bank etc.
- Handling Sales Team Regional Wise . Chennai , Pondicherry, Trichy , vellore etc.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Achieved regional sales goal of 4-6 crores by completing audits, resolving problems, training staff members and completing action plans.
- Created new sales and promotional methods.
- Achieved consistent growth of over 95% across 5 years with company, frequently overcoming challenging marketing conditions to bring in dramatic results.
- Monitored weekly, monthly and quarterly achievement goals.
- Earned top performer awards for 5 years in row due to high sales volumes.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Maintained long-term customer relationships to consistently increase sales.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Chennai, India
Business Development Executive
Jesuma IT Solutions Pvt Ltd
05.2004 - 10.2006
- Company Overview: Chennai, India
- Handling Wipro Range of Products - Desktop, Laptop, Servers etc.
- First person to explore the Market in Andaman and Nocobar Island for WIPRO Range of Products.
- Achieved my Goals and Targets set by my company.
- Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement and revenue stream development.
- Consistently exceeded quotas through penetration of new accounts.
- Developed new business opportunities by effectively communicating product lines to leading international corporations.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Chennai, India
Business Sales Executive
Broadline Computer Systems
05.2003 - 05.2004
- Company Overview: Chennai, India
- Analyzed marketing data, including market trends, competitor performance and product strengths.
- Submitted monthly reports, including booking forecasts, monthly highlights and CRM entries.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
- Prepared cost estimates by studying customer documents and consulting with project managers.
- Attended trade shows and seminars to promote products and learn about industry developments.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Chennai, India
Education
Bachelor of Science - BSC Maths
Vivekananda College
Chennai, India, Chennai03.2003
12th - Maths Physics Chemistry Computer Science
Leo Matriculation Hr Sec School
Chennai02-2000
Skills
Proficient in English
Team leadership
Collaborative teamwork
Strategic task management
Team engagement
Guiding team members
Teamwork and collaboration
Social media marketing
Digital marketing
Sales strategy development
CRM software proficiency
Lead generation techniques
Campaign management
Operations management
Performance monitoring
Process improvement
Staff management
Organizational management
MS office
KPI tracking
Disclaimer
I hereby assure you that the above given details are true to the best of my knowledge.
Personal Information
Languages
3,4,6
HOBBIES
CRICKET / MUSIC
Software
ChatGPT
MS OFFICE
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Languages
English
Upper intermediate (B2)
Tamil
Advanced (C1)
Timeline
Team Leader
HCL Technologies Ltd
10.2022 - Current
International Sales Analyst & Escalation coordinator
SKILL-LYNC
03.2022 - 09.2022
Sales And Administration
Lavin Sea Food - Online
04.2020 - 02.2022
Operation Manager and Sales
Global Medicare
11.2019 - 03.2020
Administration and Sales
Esthell Cargo Packing and Lashing Solutions
06.2018 - 10.2019
International Marketing Manager
Indigo Womens Center Hospital
06.2016 - 05.2018
Marketing Manager
ASKME.com
01.2015 - 05.2016
Marketing Manager
Medall Adyar & Vadapalani
01.2012 - 12.2014
Regional Sales Manager
Gunnebo India Ltd
11.2006 - 12.2011
Business Development Executive
Jesuma IT Solutions Pvt Ltd
05.2004 - 10.2006
Business Sales Executive
Broadline Computer Systems
05.2003 - 05.2004
12th - Maths Physics Chemistry Computer Science
Leo Matriculation Hr Sec School
Bachelor of Science - BSC Maths
Vivekananda College