M Nandini
Summary
Experienced professional with 5 years of diverse background in data analysis, banking, and customer service. Seeking a full-time position with professional challenges to leverage strong interpersonal skills, excellent time management, and problem-solving abilities. Eager to contribute expertise and make a meaningful impact in a dynamic work environment.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Cluster Support and MIS Analyst
Axis Bank Ltd
5 2022 - Current
- Produced tables, pivot reports and charts for use in key decision-making processes
- Developed custom reports to support decision-making processes, leading to more informed business strategies
- Assisted in the development of departmental budgets by providing accurate financial data and forecasting trends based on historical patterns
- Designed visually appealing dashboards for easy interpretation of key performance indicators, assisting management in strategic planning efforts
- Contributed to internal audits by providing accurate records of system usage and compliance with established policies and regulations regarding information management practices
- Improved overall data quality through consistent monitoring, review, and cleanup efforts as part of ongoing maintenance activities.
Customer Service Officer
Axis Bank Ltd
09.2019 - 04.2022
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction
- Streamlined operations, implementing efficient processes to improve overall productivity and performance
- Facilitated smooth external audits by providing necessary documentation and addressing any concerns raised by external auditors promptly
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for customers
- Enhanced bank profitability by effectively cross-selling various financial products and services.
Internship
Axis Bank Ltd
07.2019 - 09.2019
- 90 days internship done at Axis Bank Ltd Air Bypass Road, Tirupati Branch, AP as part of PGDBS, Manipal University, Bangalore
- Learned all basic operations of banking, services and practically done transactions of customers
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations
- Achieved GPA 10 out of 10 during Internship as part of PGDBS.
Education
The Post Graduation Diploma - Banking And Financial Support Services
Manipal University
12.2018 - 2019.05
Bachelor's Degree - Computer Science
Sri Krishnadevaraya University
06.2010 - 2013.05
Intermediate - Mathematics, Physics & Chemistry
Sri Vivekananda Junior College
06.2008 - 2010.05
Skills
Data Analysis
MIS Management
Report Development
Microsoft Excel
Auditing and Monitoring
Banking Operations
Certification
07/2024, Advanced Power Point Course
Languages
Telugu
Kannada
Kannada
Kannada
Disclaimer
I hereby declare that all the details furnished above are true to the best of my knowledge.
Timeline
Customer Service Officer
Axis Bank Ltd
09.2019 - 04.2022
Internship
Axis Bank Ltd
07.2019 - 09.2019
The Post Graduation Diploma - Banking And Financial Support Services
Manipal University
12.2018 - 2019.05
Bachelor's Degree - Computer Science
Sri Krishnadevaraya University
06.2010 - 2013.05
Intermediate - Mathematics, Physics & Chemistry
Sri Vivekananda Junior College
06.2008 - 2010.05
Cluster Support and MIS Analyst
Axis Bank Ltd
5 2022 - Current
07/2024, Advanced Power Point Course
07/2024, Data Analytics using Power BI Workshop
08/2024, ChatGPT & AI Tool Workshop
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