M NAVEEN

• Provided Level 2 functional and technical support for Microsoft D365 ERP, ensuring stable and continuous operations across retail and enterprise systems.
• Delivered Level 2 application support for Aves POS software, handling issue analysis, troubleshooting, and coordination with internal teams and vendors.
• Worked on Tally ERP integration, enabling seamless and accurate financial and transactional data flow between ERP, POS systems, and Tally.
• Handled Level 2 functional support for PMS ERP, supporting daily operations, transactions, and master configurations.
• Managed Master Data Management (MDM) across multiple ERP platforms, including item, vendor, customer, pricing, tax, and location masters.
• Performed manual testing of ERP and POS applications for newly developed features and enhancements, including test case preparation, execution, validation, and UAT support.
• Conducted automation and performance testing of the POS application using Apache JMeter, validating system stability, response time, and performance under load conditions.
• Developed and maintained Python-based automation for email notification systems, improving operational efficiency through automated alerts and reports.
• Collaborated with IT, operations, finance, and vendor teams to ensure data accuracy, system reliability, and adherence to business requirements.
• Supported and resolved issues related to EOD processing, stock transfers, transaction synchronization, and system performance across multiple retail locations.

• Expertise in analyzing existing processes, identifying areas for improvement, and implementing process modifications accordingly.
• Handled software issues reported by clients, including testing, analysis, and deployment of fixes for reported defects.
• Worked as a Technical Solution Specialist, involving troubleshooting and resolving issues related to AVES ERP.
• Built strong professional relationships with business units to manage day-to-day operational issues, support future growth, and interact directly with clients for issue resolution.
• Guided clients through call and chat support, demonstrating efficient and responsive customer support skills.
• Visited onsite (Sri Lanka) in 2019 for software implementation, providing hands-on deployment and support.

Electronics and Radar Development Establishment (ERDE), DRDO

• Studied TR Module specifications, types, and status monitoring used in radar systems.
• Assisted in R&D activities and supported technical documentation and reporting.
• Supported documentation and reporting of project findings.