PEGA
Hi, I’m
M Nithyashree
Senior Process Associate
Chennai
Summary
Self-motivated and hardworking Senior Associate with 4.3 years of experience in US mortgage, Chargeback process and Payroll. Eager to support the company with my skill and knowledge.
Overview
5
years of professional experience
Work History
TATA CONSULTANCY SERVICES PRIVATE LIMITEDDLF Porur
SENIOR PROCESS ASSOCIATE
07.2021 - Current
Job overview
- Project - I US Mortgage and Consumer Loan Quality Check [Duration: Sep 2021 to Sep 2022]
- Reviewing loan documents (such as Collateral documents, Title, Employee verification, Appraisals, Credit Reports) for compliance, completeness and accuracy
- Reviewing underwriting calculations and documents
- Qualifying the necessary document and marking errors for defective and unavailable documents on the respective working agents in the loan
- Reviewing the DTI value done by underwriter
- Project - II Debit and Credit card chargeback process [Duration: Oct 2022 to Present]
- Analyze account and transaction patterns to determine the fraud type and proceed the case for adjudication
- Determine the dispute type in accordance with the fraud patternand dealing with High-risk disputes which involes high dollars
- Resolving disputed claims by obtaining information from cardholders, merchants and forming merchant banks to resolve situations via telephone and mail
- Analyze and file the charge back in accordance with ECI and POS values
- Handling direct chargeback from card procviders and prevent the bank from loss by providing valid documents
- File the case with respective dispute reason code and the proceed the case for Pre-Arbitration
- Responsible for achieving and maintaining SLA for productivity and quality.
GREENDAZZLE CORPORATE SERVICES PVT LTD
SENIOR EXECUTIVE - HR AND ADMIN
02.2019 - 07.2021
Job overview
- Oversee all administrative duties and delegate tasks to other assistants and co-workers
- Experienced in Vendor Management, formulating Quotation and Business proposals
- Supports Head HR in making telephonic interviews and scheduling interviews
- Experiendced in Payroll by Maintain database of personnel information and accurate payroll record
- Prepare paychecks to ensure that employees are paid on time and in the correct amount
- Cooperate with different departments to increase payroll service performance
- Collect, verify, and record employee attendance, including hours worked
- Compute wages, commissions, and deductions
- Handle employee complaints about incorrect payments and resolve discrepancies
- Knowledge in statutory compliance and compliance audit
- Knowledge in formulating Rate Revisions and Agreements
- Sound experience in handling client, resolving quarries and issues.
Education
Saveetha Engineering College
B. E from Electrical, Electronics And Communications Engineering
04.2024
Chandhabhai Pagariya Jain Matriculation School
HCS from Mathematics And Computer Science
05.2014
Skills
Adaptability
Critical support
Management
Handling deadlines
Time management
Accomplishments
- Star Performer of the Month for 100 % quality and Production 2021 & 2022
Location - City
Chennai
Software
VROL
TSYS
Payroll
Timeline
SENIOR PROCESS ASSOCIATE
TATA CONSULTANCY SERVICES PRIVATE LIMITED
07.2021 - Current
SENIOR EXECUTIVE - HR AND ADMIN
GREENDAZZLE CORPORATE SERVICES PVT LTD
02.2019 - 07.2021
Saveetha Engineering College
B. E from Electrical, Electronics And Communications Engineering
Chandhabhai Pagariya Jain Matriculation School
HCS from Mathematics And Computer Science