Summary
Overview
Work History
Education
Skills
Primary Assets
Linguisticabilities
Disclaimer
Personal Information
Timeline
Generic
M PADMANABAN

M PADMANABAN

Manager At Wipro
Gowrivakkam

Summary

Aspiring a position as Manager to efficiently utilize my skills and technical expertise in the banking operations, IT and ITES. My core competencies include: EPM, CCM, Service Point PMO and Healthcare Analytical and problem solving abilities Project Management Change Management, Problem Management ACBS FLEX CUBE Loan Iq TLM

Banking professional with versatile Domain Knowledge in Syndication Loans, Bilateral (Agented and Non-Agented) Loan Operations, Commercial Lending, Reconciliation, Risk & Compliance,, Quality & Service Delivery, Process Excellence, KPI, KRI, SLA & Smart Ops Skilled in Delivery Management, Operations Management, People Management, Client Management. Achievement-driven professional targeting assignments in Loan Management, Credit Analysis with an organization of high repute in Banking & Finance sector. Managed the entire Loan Management Life Cycle including sourcing of applications, obtaining legal and valuation reports, assessing loan eligibility and coordinated with Credit Hub for providing suggestions regarding approval and disbursement of loans. Provided significant results in Loan Management, Credit Risk Management that ensured loan quality, reduced delinquencies and mitigated losses; improved operational efficiencies and cost controls that strengthened the bottom-line Experienced in identifying & mitigating risk, providing advisory & insights on risk management, conducting risk & control assessments & identifying impediments in the achievement of risk objectives of the organization Excellent communication, problem-solving and analytical skills; proven expertise in relating to all management level Decisive, results-oriented and action-focused IT professional offering and experience of over 13 years in the ITES and BFS domain. Possessing good programming skills with hands-on experience of working with tools like EPM (Enterprise Project Management), SharePoint (2013, 2010) Service point and CCM, Loan IQ and ACBS,TLM,EBBS,LTP & Flexcube. Strong knowledge in Syndication Loans Operation, EPM-PMO and Healthcare domains. Innovative and exceptionally creative to foster ideas that impel the organization towards a goal-oriented direction. Adept at adapting to any cultural and business environments.

Overview

13
13
years of professional experience

Work History

Manager

Wipro Ltd
08.2021 - 11.2024
  • Responsible for SOW compliance and ensuring Wipro is adhering 100% contract compliance
  • Responsible for end-to-end deliverables for client engagements on a daily basis involving the relationship management and delivery management
  • Resource planning, Rewards & Recognition and People engagement
  • Working effectively in a cross-cultural environment and successfully adapting to rapid changes for improving Client relationship
  • Mentoring and grooming team members and preparing them for higher responsibilities
  • Assisting in internal audit / risk assessment and Audit & Compliance Management engagements to identify risks and assessed whether adequate controls exist to mitigate the same
  • Ensuring contingency plans / flexibility within staff levels to manage workload in adverse conditions
  • Manage the monthly invoice and all account billing and reporting functions in accordance with procedures agreed with customer
  • Continuously contribute towards the business growth for client by proactively identifying and flagging any potential risk, business opportunities etc
  • Responsible for generating and distributing Problem Management reports and dashboard
  • Point of contact for client communication and responsible for working with client oversight team on Weekly Deck & Monthly Business review calls
  • Conducting effort estimation and planning of resources in accordance with the volume, effort and timelines agreed with the client
  • Understand MSA, SOW between Wipro and customer and driving team in interpreting the contract and assisting accordingly
  • Appraising loan proposals & scrutinized relevant documents before sanctioning / disbursing; ensuring compliance with standard policies and analyzed various risks associated with a product to mitigate them
  • Encoding approved facilities and modifications onto the bank’s loan accounting systems (ACBS)
  • Performing activation of approved facilities and making facilities available for the branches to fulfill client’s requests
  • Supervising approval of loan proposals & sanction of credits after appraising solvency status & verifying documents as well as post sanction follow-up and disbursal of loan
  • Drafting regular quality reports and offered suggestions on ways to improve existing process; submitting report and assisting in the migration of the processes
  • Monitoring portfolio performance of clients, ensured compliance with statutory requirements laid by acts governing banking regulations
  • Devising and implementing policies/procedures for the all-round development of banks as well as reducing overall costs to the bank through various means
  • Conducting process audits; reviewed existing processes and re-designing the same for enhancing operational efficacy and achieving maximum cost savings
  • Assisting in internal audit / risk assessment and Audit & Compliance Management engagements to identify risks and assessed whether adequate controls exist to mitigate the same
  • Conducting Loan Portfolio Management and provided real-time investment and advisory information pertinent to HNI/HNUI Clients
  • Attending performance reviews meeting on a monthly basis to evaluate performance and conduct year end appraisals
  • Verifying Zero Cash, Past Dues and Data Integrity breaks more than 15 days old
  • Managing regulatory audits and internal audits, Conflicts and Escalation Management to ensure effective quality assurance
  • Ensuring loan transactions including but not limited to Loan Bookings, Funding, Payments and Researches are processed with utmost quality and accuracy
  • Handling Team members of 28+
  • Handling System like FLEX CUBE,TLM,STARS,GLDC,LOANIQ,CLEAR PAR

Team Leader

Standard Chartered GBS
12.2016 - 08.2021
  • As a verifier and the last part of releasing the transaction my work flows as below
  • Checking daily Business Application and updating the lending trading limit in relevant TP systems
  • Reduction and updating of limits based on Business Credit Application
  • Processing Business Credit application once credit approved
  • Coordinating the RMs and credit Manager to resolve Customer requests, queries and complaints
  • Loading of limits and pricing in various TPs like EBBS,ACBS,LTP,IMEX & ACR
  • Processing Group Special Assed Management Team's Requests line Early Alert Report, initial Downgrade Report and Non-performing Loan Requests
  • Monitoring of Past Dues &Security short falls and reporting them to respective RM and Credit
  • Provided audit confirmation and balance confirmation to external auditors as per request
  • Co-ordinate with group Special Asset Management to post the necessary provision and interest in suspense account being booked in TPs
  • Manage the Relationship between country Processing Center and the business units within Credit Risk Control/Credit Documentation Unit
  • Handling of ACBS Reports and Fees like Commitment Fees, Suspend Fee &etc as per the Fee Booking Forms
  • Handling of 8 member Team in Chennai and Bangalore
  • Training New Team members and conducting a online Test regarding process Knowledge every Month

Senior Process Associate

TATA CONSULTANCY SERVICES
01.2013 - 12.2016
  • The EPM Application Team is part of Tools Strategy and Admin Team of PMO at The Nielsen Company
  • Enterprise Project Management (EPM) includes a set of tools or solution that allows to
  • Manage resource capacity/project assignments
  • Track project time
  • Store/manage project documents
  • Change Management Follow Ups
  • Reassigning of Problem Tickets & Incident Tickets
  • Provide first level support to EPM through CCM.Net/Service Point tickets
  • It includes loading Projects, loading resources and updates to resource attributes
  • Core job in the process is escalation and issue handling for clients and customer
  • Adding resource and deactivating resources
  • Timesheet compliance follow up(Timesheet submitters and approvers)
  • Creation, modification, Workflow approvals, closing of projects
  • Generate reports and follow up on timesheet compliance
  • Responsible for generating and sending monthly timesheet sheet extract of Nielsen employees to Accounting team
  • Assign tickets to team members and ensure tickets are responded and resolved within the defined SLA
  • Documenting the steps for the metrics of Timesheet compliance status, Trend, Chronic reports
  • Preparing the above Timesheet Metrics for every SAP accounting period
  • Distributing TCS weekly and monthly extract for every TCS invoice period
  • Responsible for generating and distributing Problem Management reports and dashboard
  • Drives a daily follow-up Change Management Email Follow-up with the Individual CR creators
  • Creating Ops deck for the Problem Management and Incident Management
  • Generating Weekly problem report Email
  • Handling Incident and Problem tickets to the concerned team
  • Handling of Service Catalog tickets and provide them the solution
  • Assign non-resolved incidents or service requests to the appropriate support team
  • Ticket Follow-Up: Daily monitoring and action of individual queues
  • Identify and escalate incidents requiring urgent attention and action
  • Assigned as a SME for the entire reporting process to enhance results and simplify BAU activities
  • Mentoring new comers and assisting team members in areas like identifying and implementing process improvements (automation activities)
  • Conducted multiple training sessions to various subsidiary teams related to client communication and root cause analysis
  • Handled team management activities mainly in areas of aligning Team members’ activities to achieve organizational goals
  • I have worked as an HR catalyst in the team and was in-charge of organizing/executing official team meetings
  • I have spear-headed many organizational events executed by the team
  • I have experience in working as a SPOC for multiple team related activities (like Transport, Backup TL etc)

Process Executive – ESI (HealthCare Billing)

Cognizant
10.2011 - 01.2013
  • Reconciling Payments for the group as per the bill statement which we received
  • Verify the payments for the Bill statements and intimate the group for pending payments
  • Received an accuracy more than 99.25% by internal quality
  • Won WAH and OPEL award

Education

B.Com - undefined

Guru Nanak College

Higher Secondary - undefined

JGN Higher Secondary School
Chennai

S.S.L.C - undefined

Boaz Public School
Chennai

Skills

EPM

Primary Assets

  • Self confidence
  • A Quick Learner with Attitude
  • Team-Building Skills
  • Value investor
  • Result oriented People Manager
  • Initiator
  • Flair towards Creativity
  • Ability to work under Stress
  • Good at Interpersonal Communication
  • Proactive approach with problem solving attitude

Linguisticabilities

Read, Write & Speak, Read, Write & Speak

Disclaimer

I hereby declare that the above-furnished details are true to the best of my knowledge.

Personal Information

  • Father's Name: D. R Murali
  • Date of Birth: 01/13/90
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single

Timeline

Manager

Wipro Ltd
08.2021 - 11.2024

Team Leader

Standard Chartered GBS
12.2016 - 08.2021

Senior Process Associate

TATA CONSULTANCY SERVICES
01.2013 - 12.2016

Process Executive – ESI (HealthCare Billing)

Cognizant
10.2011 - 01.2013

B.Com - undefined

Guru Nanak College

Higher Secondary - undefined

JGN Higher Secondary School

S.S.L.C - undefined

Boaz Public School

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M PADMANABANManager At Wipro