Poornima Manjunath
IT Support Analyst
Hebbal,Karnataka
Summary
IT Support Analyst managing Azure AD user access, Intune device enrollment, and helpdesk incident resolution across Windows, macOS, and mobile endpoints. Supports conditional access, compliance policies, patching, and infrastructure updates while keeping tickets moving within SLA. Produces SOPs and user training materials that improve day-to-day support consistency.
Overview
5
5
Languages
6
6
years of professional experience
Work History
IT Support Analyst
Synopsys
Bengaluru
10.2024 - Current
- Managed Azure AD user accounts, access privileges, and conditional access policies to ensure secure and efficient user access.
- Administered Intune for onboarding devices, enforcing compliance policies, configuring profiles, and deploying apps to streamline device management.
- Managing Azure AD user accounts, access privileges, and conditional access policies.
- Administering Intune for device onboarding, compliance policies, configuration profiles, and app deployment.
- Supporting system updates, security patches, and coordinating infra enhancements.
- Created SOPs, IT documentation, and user training materials to enhance user understanding and support operational consistency.
- Mentored junior staff, fostering skills development and promoting knowledge sharing within the team.
Cloud Support Analyst
Accenture
Bengaluru
09.2020 - 09.2024
- Adapted to new tools and technologies to enhance support capabilities.
- Adapted quickly to new tools and technologies.
- Enhanced communication through regular interactions with customers and team members.
- Strong attention to detail in assignments.
- Worked independently and in teams.
- Used Remedy for tracking and updates.
- Developed customer service QA processes to ensure consistent service quality.
- Mentored junior analysts, fostering skill development and promoting a culture of continuous improvement within the team.
Education
Bachelor of Engineering - Information Science
Sahyadri College of Engineering
Mangalore, India01-2016
Skills
ServiceNow
Microsoft Intune
Azure Active Directory
Microsoft Azure
Linux
Microsoft Entra ID
VPN troubleshooting
Printer support
User account administration
Accomplishments
- Appointed as Brand Ambassador of the project.
- Received Best Performer of the Month for 5 consecutive months.
- Supervised a team of 6 members.
- Awarded Spot Bonus twice for individual performance.
- Received ACE Growth Catalyst award twice (off-shore individual category).
Certification
- Microsoft Azure AZ-900 Certification
- Master Microsoft Excel & 365 Apps: Beginner to Advanced
- MS-102: Microsoft 365 Administrator
- Managing Security & Enrollment with Intune
Timeline
IT Support Analyst
Synopsys
10.2024 - Current
Cloud Support Analyst
Accenture
09.2020 - 09.2024
Bachelor of Engineering - Information Science
Sahyadri College of Engineering