M PRAKASH
Bangalore
Summary
Adept at merchant acquisition and fostering robust relationships, I spearheaded pivotal payment gateway projects at Rugr, achieving a notable 30% growth in merchant partnerships. My expertise spans strategic partnership development and market research, underpinned by a keen ability to negotiate and manage cross-functional collaborations effectively.
Overview
10
10
years of professional experience
Work History
Senior Alliance Manager
Rugr
Bangalore
10.2024 - Current
- Spearheaded UPI switch implementation projects, ensuring on-time delivery and compliance with NPCI standards.
- Developed and maintained relationships with key partners, fostering alliances to enhance payment services.
- Negotiated and executed agreements with financial institutions, technology partners, and payment aggregators.
- Built and maintained relationships with high-value merchants, ensuring smooth onboarding and addressing key pain points.
- Led training and support initiatives to empower merchants with platform knowledge and operational insights.
- Oversaw KYC and AML compliance for all onboarded merchants, ensuring 100% regulatory adherence.
Senior Manager BD
SabPaisa
Bangalore
05.2024 - 08.2024
- Lead the onboarding process for banking alliance merchants, ensuring smooth integration with payment gateway systems, and compliance with industry regulations.
- Drive the acquisition of new merchant accounts, achieving growth in the merchant portfolio.
- Conducted presentations and demonstrations of payment gateway solutions to prospective merchants, highlighting key benefits and features.
- Oversee the onboarding process for referral partners, ensuring seamless integration with the payment gateway, and adherence to company standards.
- Develop and implement strategies for acquiring and nurturing referral partners, increasing referral-generated leads.
- Provide comprehensive training and support to new referral partners, including product knowledge, sales strategies, and compliance requirements.
- Negotiate and finalize merchant agreements, ensuring favorable terms, and compliance with industry regulations.
- Collaborate with sales, marketing, and product teams to tailor payment solutions to merchant needs, and enhance value propositions.
- Analyze market trends and competitor offerings to identify opportunities for differentiation and competitive advantage.
- Managed the onboarding and integration of referral partners, facilitating smooth transitions, and ensuring effective use of payment gateway solutions.
- Worked merchant categories: Retail Merchants, Service Providers, Hospitality and Travel, Subscription-Based Businesses, Charities and Nonprofits, Digital Goods and Services, Financial Services, Government and Utilities, and Healthcare.
South Zonal Business Development and Merchant Acquiring
CleverPe
Bangalore
10.2022 - 08.2023
- Merchant acquisition, online and offline efforts, focusing on identifying and onboarding high-value merchants across various industries.
- Negotiated contracts and pricing agreements with merchants, ensuring mutually beneficial terms and conditions.
- I spearheaded the onboarding process for new merchants, providing seamless integration with BNPL and payment gateway systems.
- Collaborate with technical and product teams to customize solutions based on merchant needs, resulting in a 20% reduction in onboarding time.
- Managed the end-to-end acquisition process for new merchants, from initial contact through contract negotiation, and onboarding.
- Managed and maintained a structured analysis of target markets, OEM partnerships, and documentation in the CRM system.
- Maintained OEM Merchant satisfaction with forward-thinking strategies focused on addressing OEM Merchant needs, and resolving concerns.
- Provided ongoing support and training to merchants, addressing inquiries, resolving issues, and ensuring a positive merchant experience.
- Cultivated and maintained relationships with key stakeholders, including merchants, financial institutions, and industry partners, to drive collaboration and maximize business opportunities.
- Monitored merchant performance, and conducted regular business reviews to identify upsell and cross-sell opportunities.
- Collaborated with product and engineering teams to enhance platform features and capabilities based on merchant feedback and market trends.
- Worked merchant categories: Retail Merchants, Service Providers, Hospitality and Travel, Subscription-Based Businesses, Charities and Nonprofits, Digital Goods and Services, Financial Services, Government and Utilities, Healthcare, Wholesale, and Distribution.
South Zonal Business Development And Merchant Acquiring
Manipal Group
Bangalore
02.2022 - 09.2022
- Led merchant acquisition online and offline efforts for Payment Gateway, QR Code, Card EMIs, and BNPL in Bangalore and Hyderabad, driving a 30% growth in merchant partnerships within 3 months.
- Identified and prioritized high-value merchant targets based on market analysis, competitive landscape, and product fit.
- Conducted presentations and demonstrations of payment gateway solutions to prospective merchants, highlighting key benefits and features
- Built and nurtured relationships with key industry players and influencers to enhance market presence and business opportunities.
- Developed and implemented strategies to improve lead generation, conversion rates, and overall sales performance.
- Assisted in the development and execution of business development strategies aimed at acquiring and onboarding new referral partners.
- Negotiated contracts and pricing agreements with merchants, ensuring alignment with business objectives and revenue targets.
- Empowered new hiring partners to strategically recruit top-tier sales professionals, ensuring a skilled and motivated workforce.
- Collaborated with internal teams to address merchant feedback, resolve issues, and optimize merchant onboarding and support processes.
- Worked merchant categories: Retail Merchants, Service Providers, Hospitality and Travel, Subscription-Based Businesses, Charities and Nonprofits, Digital Goods and Services, Financial Services, Government and Utilities, Healthcare, Wholesale, and Distribution.
Business Development Manager Merchant Acquisition
ShopSe
Bangalore
08.2020 - 02.2022
- Managed the end-to-end acquisition process for new merchants, from initial contact through contract negotiation, and onboarding.
- Developed and maintained relationships with key stakeholders and industry partners to facilitate merchant acquisition and business growth.
- Conducted market research and competitive analysis to identify target segments, and refine acquisition strategies.
- Coordinated with compliance and risk management teams to ensure adherence to regulatory requirements, and mitigate potential risks.
- Provided ongoing support and consultation to acquired merchants, addressing their needs, and resolving any issues to ensure long-term satisfaction.
- Built and nurtured relationships with key industry players and influencers to enhance market presence and business opportunities
- Negotiated contracts and pricing agreements with merchants
- Conducted market research to identify potential merchant opportunities.
- Collaborated with cross-functional teams to optimize merchant onboarding processes.
- Assisted in merchant acquisition efforts, supporting lead negotiators, and relationship managers.
- Managed a portfolio for over 30,000 high-net-worth merchants, providing them with a full range of card EMI, BNPL, payment gateway, and QR code transactions.
- Ensured prominent brand visibility through impactful merchandising and strategically executed sales promotion activities
- Worked merchant categories: Retail Merchants, Service Providers, Hospitality and Travel, Subscription-Based Businesses, Charities and Nonprofits, Digital Goods and Services, Financial Services, Government and Utilities, Healthcare, Wholesale and Distribution
Senior Sales Officer
NinjaCart
Bangalore
03.2016 - 08.2020
- Led the onboarding process for FMCG merchants, ensuring smooth integration and activation of new accounts.
- Established and maintained strong relationships with FMCG merchants, serving as the primary point of contact for inquiries and support.
- Assisted FMCG e-commerce merchants with credit line applications, ensuring the accuracy and completeness of documentation.
- Collaborated with internal teams, including sales, finance, and legal, to address merchant inquiries and resolve credit-related issues.
- Identified and targeted potential FMCG merchants through market research, prospecting, and networking activities.
- Built and maintained strong relationships with FMCG brands and retailer merchants, serving as the primary point of contact for onboarding and account management.
- Managed a portfolio of FMCG merchant accounts, including brands and retailer merchants, to drive sales and revenue growth.
- Identified upsell and cross-sell opportunities within existing FMCG merchants' accounts, maximizing revenue potential.
Sales Representative
TGS
Bangalore
02.2015 - 03.2016
- Handling modern trade, handling the day-to-day modern trade activity.
- Appointing new modern trade outlets and identifying new potential areas.
- Sales Management: Primary as well as Secondary.
- Ensuring proper utilization of schemes and display contests.
- Ensure that all sales targets have been achieved.
- Building excellent relationships with the retailers for purchasing our company's products.
Education
Bachelor's - Computer Science
Sri Venkateswara University
Tirupati06.2014
Skills
- Merchant Acquisition and Relationship Management
- Payment Gateway Solutions
- Contract negotiation
- Market Research and Competitive Analysis
- Sales Strategy and Business Development
- Compliance and Risk Management
- Cross-functional collaboration
- Data Analysis and Performance Metrics
- Referral Partner Onboarding and Management
- Strategic Partnership Development
- Banking Alliance merchant Onboarding & Management
- BNPL Business Development
- QR Code Transactions
- Sales
- Customer service
- Microsoft office
- Cards and Wallets Business
- Digital Payments Strategy
- Partner/Alliance Management
- Relationship management
- Customer engagement
- Partnership development
- Banking
- Merchant relationships
- Merchant acquisition
Languages
Telugu
First Language
English
Upper Intermediate (B2)
B2
Kannada
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Tamil
Elementary (A2)
A2
Timeline
Senior Alliance Manager
Rugr
10.2024 - Current
Senior Manager BD
SabPaisa
05.2024 - 08.2024
South Zonal Business Development and Merchant Acquiring
CleverPe
10.2022 - 08.2023
South Zonal Business Development And Merchant Acquiring
Manipal Group
02.2022 - 09.2022
Business Development Manager Merchant Acquisition
ShopSe
08.2020 - 02.2022
Senior Sales Officer
NinjaCart
03.2016 - 08.2020
Sales Representative
TGS
02.2015 - 03.2016
Bachelor's - Computer Science
Sri Venkateswara University