M PUNITHA
COIMBATORE,Tamil Nadu
Summary
Career Summary and Objective Experienced Regional Sales Manager with around 23 years of distinguished performance in Enterprise Sales, Key Accounts Management, Channel Partner Management, Revenue Assurance and Customer Service in Telecom / IT Hardware Sales. Earnestly looking forward to be a part of Senior Management levels in TELECOM/ITES/ EDUCATION /BFSI industries to explore more into technology and provide significant contribution for the revenue growth of the Organisation.
Overview
22
22
years of professional experience
16
16
years of post-secondary education
Work History
PRINCIPAL
Clusters Institute of Media and Technology
Coimbatore, Tamil Nadu
04.2021 - 05.2022
- Worked as a Principal to create and improve revenues from different streams- degree & diploma programs.
- Managed a team of 16 to ensure timely completion/achievement of tasks/targets assigned to them individually on Marketing, Admissions and Fee Collections.
- Handling online/offline classes for MBA (One subject) for Anna University (Distance Education)
BUSINESS OFFICER
CareerTiQ
Coimbatore, Tamil Nadu
11.2020 - 03.2021
- Had been associated with CareerTiQ, a startup company offering Career Transformation Solutions-Worked for 5 months as partner for EMURGO Academy for promoting their certification Programs in USA.
REGIONAL SALES MANAGER
M/s.NETCON TECHNOLOGIES INDIA P LTD
Coimbatore, Tamil Nadu
04.2018 - 06.2020
- Driven a team of 4 for both Enterprise and Government Business for the Regions Kerala and Tamilnadu.
- Achievements: Won a 5.14 Cr deal in the month of Nov'19, Healthcare Order for First Digital Signature Solution in the region, SD-WAN order from Textiles.
- Held accountable for quarterly, half yearly and yearly booking and revenue targets.
- Was responsible for complete Service Delivery and overall Project Management with agreed time lines with team work and collaboration.
- Ensured to collect payments from customers as per agreed terms and conditions.
- Managed customers throughout their life cycle with clear focus and timely support.
- To complete quarterly certifications on emerging technologies both for the team and myself.
- Have Completed 2 levels of Sales certification from NUTANIX, FORTINET
- Completed SNAP and Black belt (first level) Sales Certifications from CISCO
- Continuously trained and developed the team in terms of technology and customer engagements.
- Extensively worked on HCI, SD-WAN, Surveillance, Access Points, and Cyber security solutions with OEMs NUTANIX, FAT PIPE, CISCO MERAKI, HIKVISION, and TREND MICRO
REGIONAL MANAGER
M/s.FRONTIER BUSINESS SYSTEMS P LIMITED
Coimbatore, Tamil Nadu
08.2016 - 03.2018
- Managed team of 14 to ensure for branch's overall performance.
- Achievements: Closed 4 big deals each worth of Rs.1 cr.and aove with new technologies for this market - HCI, Cloud&HPC.
- Held responsible for both technology Solutions Sales, and, Services Sales for Enterprise Business.
- Accountable for Complete processes of- Sales, Delivery, Support Services ,and, Collection of payments.
- SBU wise sales targets to be achieved by driving team of Key Account Managers/ Solution Architects.
- OFG process to managed to ensure timely delivery.
- To ensure service issues of all Enterprise Customers are addressed ,and, rectified within defined SLAs.
- Make sure monthly collection targets are achieved.
- Meet OEMs on regular basis to ensure their complete support, and, arrange for customer events.
- Monitor performance of Power Services sales team.
CHANNEL SALES MANAGER
M/s.RELIANCE COMMUNICATIONS LIMITED
Chennai, TamilNadu
04.2015 - 08.2016
- Held accountable for Achievement of Sales and Revenue targets through 5 channel partners with 6 Sales Executives
- To achieve Monthly/Quarterly/Annual sales and revenue targets from new business through channel partners ,up selling and cross selling.
- Provided appropriate voice ,data ,IDC ,cloud and collaboration solutions to end enterprise customers with support of BDMs.
- Adhered to complete process of acquiring new customers- Pricing Quotations, Feasibility study, CAPEX justification ,CAF upload and S.O generation by using various business portals.
- Monitored end to end Service delivery process at each stage with support of CSAMs and FA teams.
- To ensure both are met every quarter by proper life cycle management of Enterprise broadband customers.
- Driven Collections through Channel partners and ensure proper acquisition and Collection commission.
- Arranged for periodical product training for Channel Partners on all products.
- Achievement-Acquired first big (97 Lakhs) cloud solution order for circle in Q2,which had significant contribution for Revenue stream of Organisation.
REVENUE ASSURANCE MANAGER
M/s.RELIANCE COMMUNICATIONS LIMITED
Coimbatore, Tamil Nadu
10.2011 - 03.2015
- Managed a team of 3 to ensure following.
- Monthly /Quarterly Revenue and Debt collection targets are met for both Named Accounts and SMEs by managing internal team and channel partners across RoTN (Both Farming&Channel Business).
- Fulfillments/Resolutions within SLA by close follow ups of customer related requirements/issues with support of CRM tools CLARIFY&CLARITY.
- Reduction of bad debts by ensuring proper waiver process.
- Achievement of Churn Targets (Voluntary + Involuntary Churn) by monitoring retention activities for region.
- Periodical individual visits to meet corporate customers and also joint visits with KAM / ASM.
- Achievements: Rewarded as best CRM by COO for consistence performance in collections for Q3 (2013-14).
- Targets over achieved for quarter Q4 (2011-2012) and Q1 (2012-2013).
- Recognized and certified for consistence collection performance for both Q1&Q2-2012.
RELATIONSHIP MANAGER
M/s.RELIANCE COMMUNICATIONS LIMITED
Coimbatore, Tamil Nadu
01.2010 - 09.2011
- Services and Retention: Appointed to ensure customer delight by performing Account Review, Service Camps, User Meet for RoTN circle.
- Collections: Revenue generation& Sales: Achievements: Ensured to maintain C SAT score always above 90%.
- Controlled Voluntary and involuntary churn through proper customer life cycle management.
- Managed team of six Customer Care and Collection executives to perform above activities at various RoTN locations.
- Was responsible for 100% collections under Current and 0-30 and 98% under 31-60&61-90 collection buckets.
- Achieved Collection targets through collection agencies and CSAs.
- Ensured timely and quality resolutions for disputes escalated by collection agencies and CSAs.
- Achieved IRMS targets by product and plan up gradations.
- Generated sales prospects through regular meetings with KDMs and service camps.
- Achievements: Rewarded as best COSD person for quarter Q2(2010).
- Recognized as Star performer in month of May’10& Dec’10 for achieving 106% &108% respectively on value Collections.
- Achieved 103% on RoTN “C” cat collections for month of Mar 2010.
MANAGER-COSD,OUTBOUND SALES TEAM
M/s.RELIANCE COMMUNICATIONS LIMITED
Coimbatore, Tamil Nadu
05.2009 - 12.2009
- Managed life cycle of customers acquired through Direct Sales team (DST&DSA) for circle : Ensure quality acquisition of outbound customers through cluster API teams.
- Achieve 100% CAF Scrutiny and 0% CAF errors.
- Provide quality resolutions for direct sales team customers within SLA to ensure customer delight.
- Prevent Involuntary and voluntary churn of direct sales team customers.
- Driven AV/CV.
MANAGER, CUSTOMER SERVICE
M/s.RELIANCE COMMUNICATIONS LIMITED
Coimbatore, Tamil Nadu
08.2008 - 05.2009
- Played effective Managerial role for RoTN circle and handled V CARE and Fire Desk Teams of 6 members to ensure following: Provide quality resolutions for Nodal Complaints for RoTN circle within defined SLA .
- Ensure reduction of complaints month on month for clusters by doing RCA.
- Activities carried out to prevent churn-Proactive churn.
- Focus on Inactive post paid base to maintain most of customers active on network, through RMS.
ASSISTANT MANAGER -CUSTOMER SERVICE
M/s.RELIANCE COMMUNICATIONS LIMITED
Coimbatore, Tamil Nadu
06.2007 - 08.2008
- Held accountable for revenue growth through various activities: Handset up gradations and PACK promotions, HNI Active Base management and Churn control.
- Driven RWs & RMS to achieve CSAT score >95% through continuous training and monitoring by educating them to create quality SRs.
- Accountable for 100 % SLA adherence and zero percent violation for certain critical SRs.
- Managed complete back end processes with team size of 4.
- Took part in special assignments given by company for high ARPU customers to ensure Retention of Customers.
LECTURER
GRD ACADEMY OF MANAGEMENT
Coimbatore, Tamil Nadu
08.2005 - 04.2007
- Had been associated with G.R.D.Academy of Management as Lecturer for M.B.A.
- Training Programme Undergone National Symposium on Mathematical Models for Decision Making organised by KCT Business School, Coimbatore-Mar'07.
- National Level Workshop on ECONOMETRICS organised by Pondicherry University-Jan'16 Cleared National Eligibility Test in 2012.
- Achievement: Rated as best teacher in Mar'06 by First Year MBA students.
ZONAL OPERATIONS EXECUTIVE
M/s.RELIANCE INFOCOMM LIMITED
Coimbatore, Tamil Nadu
05.2003 - 07.2005
- Managed team of 8 people as team leader to ensure accomplishment of following tasks at Town office.
- Resolution of critical billing and network related issues escalated from Corporate Wireless Group , WWs, WWEs, M569 Towns.
- Complaint management for cluster by proper and error free TT creation and closure.
- Training Programme undergone ZEAL-Leadership training Programme-Jan'05 Process WAIVERS, TERMINATION and REFUNDS.
- Training of back end persons of all WWEs on CRM tools CLARIFY, SIMPLIFY for Coimbatore cluster.
- Managed WWs, WWEs for Customer Service and Collections.
ASSISTANT MANAGER
M/s.SUN CELCOM
Erode, Tamil Nadu
04.2000 - 03.2002
- As Dealer for AIRCEL CELLULAR LIMITED, managed all Show room related activities for team of 6 for Sales and Service.
CUSTOMER SUPPORT EXECUTIVE
M/s.BPL MOBILE
Salem, Tamil Nadu
10.1996 - 05.1999
- Held Responsible for complete back end activities of the Branch Timely activation of SIM cards with the MCN.
- Solved customer related service and billing issues to ensure customers' satisfaction and prevent churn.
- Maintained and tracked SIM cards' inventory with appropriate daily, weekly reports.
- Prepared weekly and monthly Sales Reports for the Branch.
Education
Ph.D. - Management (Specialised in Financial Management)
Bharathiar University
Coimbatore 04.2014 - 02.2020
M.Phil - Management (Specialised in Financial Management)
Bharathiar University
Coimbatore 12.2005 - 04.2006
MBA - Management
Indira Gandhi National Open University
New Delhi 01.2000 - 12.2003
Post Graduate Diploma in Computer Applications - Computer
Bharathiar University
Coimbatore 05.1995 - 03.1997
Bachelor of Science - Chemistry
Bharathiar University
Coimbatore 06.1987 - 11.1990
National Eligibility Test (NET) - Management
University Grants Commission
New Delhi 10.2012 - 12.2012
Skills
Enterprise Sales & Business Development
Sales initiatives and Techniques
Integrated telecom & IT solutions sales
Team Management
Revenue Assurance
Customer Life Cycle Management
Channel Partner ManagementProduct and Service sales
Principal
Timeline
PRINCIPAL
Clusters Institute of Media and Technology
04.2021 - 05.2022
BUSINESS OFFICER
CareerTiQ
11.2020 - 03.2021
REGIONAL SALES MANAGER
M/s.NETCON TECHNOLOGIES INDIA P LTD
04.2018 - 06.2020
REGIONAL MANAGER
M/s.FRONTIER BUSINESS SYSTEMS P LIMITED
08.2016 - 03.2018
CHANNEL SALES MANAGER
M/s.RELIANCE COMMUNICATIONS LIMITED
04.2015 - 08.2016
Ph.D. - Management (Specialised in Financial Management)
Bharathiar University
04.2014 - 02.2020
National Eligibility Test (NET) - Management
University Grants Commission
10.2012 - 12.2012
REVENUE ASSURANCE MANAGER
M/s.RELIANCE COMMUNICATIONS LIMITED
10.2011 - 03.2015
RELATIONSHIP MANAGER
M/s.RELIANCE COMMUNICATIONS LIMITED
01.2010 - 09.2011
MANAGER-COSD,OUTBOUND SALES TEAM
M/s.RELIANCE COMMUNICATIONS LIMITED
05.2009 - 12.2009
MANAGER, CUSTOMER SERVICE
M/s.RELIANCE COMMUNICATIONS LIMITED
08.2008 - 05.2009
ASSISTANT MANAGER -CUSTOMER SERVICE
M/s.RELIANCE COMMUNICATIONS LIMITED
06.2007 - 08.2008
M.Phil - Management (Specialised in Financial Management)
Bharathiar University
12.2005 - 04.2006
LECTURER
GRD ACADEMY OF MANAGEMENT
08.2005 - 04.2007
ZONAL OPERATIONS EXECUTIVE
M/s.RELIANCE INFOCOMM LIMITED
05.2003 - 07.2005
ASSISTANT MANAGER
M/s.SUN CELCOM
04.2000 - 03.2002
MBA - Management
Indira Gandhi National Open University
01.2000 - 12.2003
CUSTOMER SUPPORT EXECUTIVE
M/s.BPL MOBILE
10.1996 - 05.1999
Post Graduate Diploma in Computer Applications - Computer
Bharathiar University
05.1995 - 03.1997
Bachelor of Science - Chemistry
Bharathiar University
06.1987 - 11.1990