M. Raja Annamalai
Chennai
Summary
A competent, dynamic, highly motivated professional with around 22+ years of excellent Banking, Debit cards, ATM / ATM Switch Technology domain experience, possessing excellent communication & inter personal skills.
To join a dynamic organization in a leadership position where my extensive experience in Banking & Financial services may be leveraged to help the company exceed its growth and profitability goals.
Overview
23
23
years of professional experience
Work History
Vice President - ATM / Debit Card Technology
Standard Chartered Bank Global Business Services
Chennai
2021.04 - Current
- Heading the team of Production Support Services to provide ATM switch Technology support for applications like ATM-Euronet, REN, ATM-Sparrow, WebCMS, ATMC, CDMC, COPUT & VTM, and managed Incidents, Change requests, Problem management tickets for global SCB markets (India, Singapore, Malaysia, UAE, Bahrain, Brunei, Vietnam, Philippines, Qatar, Indonesia, Hong Kong and few African markets).
- Played role of Delivery Lead to manage ATM/CDM ESC (Enhanced Security Control) project and accomplished deliveries of ESC rollout for Singapore, Bahrain, Brunei and UAE markets, and TLS 1.2 rollout for Singapore, Malaysia, UAE, Bahrain, Brunei, and India markets along with ATM Nectar 6.17 upgrade and CMDB automated processing.
- Playing role of Technology Service Manager to define Service Level Agreement, negotiating and conduct regular Service review with vendors.
- Built solid record of leading System Reliability Engineering and maximizing contributions of SRE team through focused collaboration, professionalism, and commitment.
- Business Continuity : Responsible for Business Continuity Planning, IT Strategy & DR drill execution as per the organization & regulatory requirements, and ensured all employees were trained and familiar with the plan. Built a Redundancy through High availability and appropriate backup systems.
- Audit Management : Strictly adhered to Corporate and Regulatory requirements that passed various internal / external Audit reviews with no significant findings.
- Conducting Contract / Vendor Management review periodically and report to Senior Management.
- Organizing & Chairing the Bank's Change Approval Board to review the production Change requests for ATM & Switching domain applications.
- Responsible to conduct periodical review of Data Centre, Infrastructure capacity, & Annual Due Diligence review at vendor premises.
- Playing Situation Manager role to handle high / critical severity incidents for service recovery.
- Developed employee engagement strategy and feedback process to improve retention, recognition, and career growth development; Shown 20% improvement in employee engagement and retention.
- Developed and implemented policies and procedures to ensure compliance with regulatory requirements, reducing compliance risks by 25%.
- Conducting Technology walkthrough sessions with Business stakeholders for new initiatives.
- Implemented processes and procedures to improve ATM uptime and reduce downtime, resulting in a 20% increase in transaction volume and a 30% increase in customer satisfaction ratings.
- Forecasting budget for financial year in terms of software, hardware & other maintenance activities.
Associate Vice President
Standard Chartered Bank Global Business Services
Chennai
2019.04 - 2021.03
- Established / implemented departmental process/policies, goals, objectives, procedures, conferred with Executive Management, Organization officials, staff members as necessary.
- Staff Development : Lead, develop, coach, and mentor direct and indirect reports through regular and timely communication and personal interactions resulting in increased team productivity.
- Oversight of ATM support teams who manage workload to ensure that all members of team are meeting their daily, weekly or monthly goals.
- Directed Continuous Improvement Plan activities, identifying and implementing area would require an improvement in production system stability and reduced severity incidents by 30%.
- Developed and executed strategies to optimize ATM and Debit card processing systems, resulting in a 10% reduction in operational costs and a 15% increase in revenue growth.
- Conducted regular audits of the ATM network to ensure compliance with industry standards and best practices.
- Developed and implemented a new ATM monitoring system that resulted in a 25% reduction in downtime and improved customer satisfaction ratings.
- Coordinated with external vendors and service providers to ensure the timely delivery of technology solutions and services, resulting in a 20% reduction in project delivery time.
Senior Manager
Standard Chartered Bank Global Business Services
Chennai
2014.04 - 2019.03
- Streamlined BAU operations, established processes to support growth, and ensured high levels of customer satisfaction by developing and executing strategic plan for technology improvements.
- Created performance management coaching program to reward high performers and identify / address areas of opportunity for those requiring additional development.
- Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Increased customer satisfaction by resolving ATM Switch related issues.
- Coordinated with bank's marketing department to launch successful ATM-related campaigns that drove new customer acquisition and increased revenue.
- Collaborated with cross-functional teams to develop and implement fraud prevention strategies, resulting in 20% reduction in fraud losses.
- Developed and managed department's budget, resulting in 15% reduction in costs.
- Developed and implemented policies and procedures that improved ATM network security, resulting in 25% reduction in fraud losses.
- Conducted financial analysis and risk assessments to identify potential areas of improvement and implemented strategic plans to drive growth and profitability.
- Develop and implement strategies for optimizing ATM network, reducing costs, and improving operational efficiencies.
- Coordinated with vendors to ensure timely delivery of equipment and worked with IT department to implement new ATM software and hardware upgrades.
- Led team of ATM and Debit card technology professionals to deliver exceptional service to customers and meet business objectives.
Projects & PSS Manager
Standard Chartered Bank Global Business Services
Chennai
2011.10 - 2014.03
- Managed several ATM switch solution project implementations with Sparrow application for PAN Africa & MESA countries - Sparrow version upgrade, BD National switch (BNS) integration, SparrowNet HUB integration with CARD400, BW Instance replacement Debit card issuance, BW Sparrow POS rollout, GH GHIPSS National switch rollout, GH EMV Issuance rollout, JO Jordan National Switch upgrade, JO PCI DSS Compliance, NP Sparrow PINless card production, NP VISA Debit issuance, NG MasterCard EMV Acquirer, VISA/MC mandates rollout, etc.
- Collaborate with cross-functional teams to identify and implement improvements to ATM-Switch technology platform.
- Assisted Management Team in strategic planning and risk management activities.
Senior Consultant
Future Focus Infotech Private (deputed To SCB)
Chennai
2010.10 - 2011.10
- Managed several ATM Euronet switch solution project implementations for PAN India and few eastern markets.
- Euronet India ATM CRM (Direct Marketing) project: Display customized messages and offers; Having Lead generator tool or both existing SCB and potential non-SCB customers; Data enrichment with specific customer requirements; Displaying appropriate e-Marketing messages at ATM screen based on customer profile.
- SME Debit card launch IN project: Successfully implemented new debit card product that resulted in 25% increase in customer acquisition.
Senior Product Consultant (Professional Services)
CR2 Software Private Ltd.
Bangalore
2004.01 - 2010.09
- Deployed banking solutions to more than 35 Banks around 25 countries in Africa, Middle East, Europe and Asian continents. Involved in client requirements analysis, solution designs, estimation, task scheduling and Implementation.
- Several certifications done to connect Banks with International Financial networks (VISA / MasterCard / AMEX / Euronet / GCC), National networks (Paynet / SPNS / KNet / Benefit / Shetab / Jonet / EBC / Shamel / CBO) of different countries and Financial Institutions.
- Delivered ATM Switch solutions to customer locations within specific timeframes.
- Worked with program managers, developers, quality assurance and customers to resolve technical issues.
- Walk through project progress with customers, collected feedback on different stages and directly addressed concerns.
- Worked with customers to understand needs and provided excellent service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Senior Software Engineer
Yalamanchili Consultancy Services (P) Ltd.,
Chennai , TN
2000.08 - 2003.04
- Developed financial solutions for different banks, an extensive hands-on technical experience with developing and implementing Financial Payment Switches, ATMs, POS devices, Host Security Module, and International Financial networks.
- Managed ATM Switch domain technological issues for assigned projects, increasing customer satisfaction ratings.
- Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
- Reviewed source code to correct problems, run test scenarios and prepared for deployment.
- Onboarded new tools and technologies during development to elevate project quality and shorten timeframes which has improved efficiency in deliverables by 25%.
Education
Master of Science - Computer Science
VLBJCAS Affiliated To Bharathiyar University
Coimbatore04.2000
Bachelor of Science - Computer Science
GAC Affiliated To Madras University
Salem04.1998
Skills
- Project Management
- Vendor Management
- Budget & Financial Management
- Risk & Audit Management
- Incident / Problem / Change Management
- Business Continuity & Disaster Recovery
- Capacity & Obsolescence Management
- Resource Management - Recruit, Mentor & Develop Leadership Teams
- Functional & Technical expertise in ATM (NCR, Diebold, Wincor & Nixdorf), ATM switches (Euronet ITM, REN, Sparrow, BankWorld, OASIS IST, NARADA, HPS), Debit cards, HSM (Racal, Thales), Point-Of-Sale solutions.
- ISO-8583 Financial / Encryption standards
- Card Management solutions
- Financial payment processing networks (VISA, MasterCard, etc.)
- Technical Skills - Windows, Sun Solaris, Unix (HP, NCR, SCO), Linux, IBM AIX, C, C++, Pro *C, Java, Shell scripts, Oracle, PL/SQL, MS SQL Server, gdb, idebug, MS Project & Office suits.
- Aligning Technology to Business goals
- Contract review and negotiations
- Prioritizing and Planning
- Policies & Process Development
- 100% Client Satisfaction
- Confident and Inspirational Leadership style
- Adaptable to changing conditions
- Proactive and Focused
- Self-motivation & Goal Setting
- Excellent Time Management skills
- Judgement, Strategic Planning and Decision Making
- Active Listening & Learning
- Communicate effectively with diverse audiences, both internally and externally.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Vice President - ATM / Debit Card Technology
Standard Chartered Bank Global Business Services
2021.04 - Current
Associate Vice President
Standard Chartered Bank Global Business Services
2019.04 - 2021.03
Senior Manager
Standard Chartered Bank Global Business Services
2014.04 - 2019.03
Projects & PSS Manager
Standard Chartered Bank Global Business Services
2011.10 - 2014.03
Senior Consultant
Future Focus Infotech Private (deputed To SCB)
2010.10 - 2011.10
Senior Product Consultant (Professional Services)
CR2 Software Private Ltd.
2004.01 - 2010.09
Senior Software Engineer
Yalamanchili Consultancy Services (P) Ltd.,
2000.08 - 2003.04
Master of Science - Computer Science
VLBJCAS Affiliated To Bharathiyar University
Bachelor of Science - Computer Science
GAC Affiliated To Madras University
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