M Rakhi Manoj
Kochi
Summary
Results-driven System Engineer with a strong background in product ownership and technical problem-solving. Proven track record of optimizing processes and gathering requirements to enhance operational efficiency. Demonstrated ability to collaborate with cross-functional teams, aligning technology solutions with business objectives. Aiming to leverage data analysis, SQL skills, and stakeholder communication expertise in a Business Analyst role to facilitate strategic decision-making and process enhancements.
Overview
5
5
years of professional experience
Work History
System Engineer
Tata Consultancy Services
Trivandrum
01.2020 - Current
Role : Product Owner
Location : TCS Trivandrum
Period : Feb 2020 – July 2024
- One of the Product Owners of the ILP Assessment Portal and ILP Management Portal which monitors and records the data of all the ILP associates.
- Collaborated with stakeholders to gather, define, and prioritize business requirements, translating them into clear user stories and acceptance criteria.
- Led cross-functional teams, including developers, designers, and QA, ensuring alignment with project goals and timelines.
- Managed product backlog, continuously refining and prioritizing features to maximize value delivery.
- Facilitated sprint planning, reviews, and retrospectives, driving agile processes and continuous improvement.
- Assisted in developing new features in the portal, along with maintaining the servers and databases.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Provided expert support for end users, ensuring optimal system performance and user satisfaction.
- Managed multiple tasks simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
Education
Bachelor of Technology - Electronics And Communication Engineering
Kerala Technological University
Kerala, India01.2019
Skills
- Data Analysis: Ability to work with data and find patterns or trends using tools like Excel and SQL
- Requirements Gathering: Skilled in gathering and documenting business requirements through stakeholder interviews and surveys
- Problem-Solving: Ability to identify business problems and suggest effective solutions
- Communication: Strong written and verbal communication skills for interacting with stakeholders and presenting findings
- Project Management: Basic understanding of Agile methodologies and project management tools like Jira
- Teamwork: Able to work well with others and collaborate on projects
- Microsoft Office Suite: Excel, Word, PowerPoint, and Outlook
- Methodologies: Agile, Waterfall, Scrum
- Technical Skills: MySQL, Database management,Basics of Power BI
Accomplishments
Wings1 IT Digital milestone completed
Timeline
System Engineer
Tata Consultancy Services
01.2020 - Current
Bachelor of Technology - Electronics And Communication Engineering
Kerala Technological University