M Ramesh
Operations Manager
6B , Thirukumarapuram, Arumbakkam, Chennai,TN
Summary
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Goal-oriented manager with distinguished experience in Real estate and hospitality industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Strategic Zone Manager with 7+ years in exceeding sales goals for assigned zone . Collaborates with regional managers to increase efficiency and improve market share. Solid leadership and analysis skills.
Accomplished Sales Manager offering 4 years of experience developing and maximizing Revenue sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Multi-talented Operations manager consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Overview
5
5
years of post-secondary education
7
7
years of professional experience
Work History
Sales Associate
Co Live
Chennai, TamilNadu
09.2020 - 07.2021
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Acquired 320 new customers, generating 21.75 % of team revenue.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Zonal Business Manager
OYO
CHENNAI, TamilNadu
10.2019 - 09.2020
- In OYO LIFE from 2019 till date.
- Realizing the rental values from the property for the assigned cluster.
- Monitoring the Property Manager’s to attain their Metrics.
- Marketing strategies are implemented to create leads & convert the prospects into customer.
- Engagement activities conducted to make the customer’s delighted.
- Analyzed and improved performance across zone using sales metrics and performance reports.
- Targeted prospects in other territories through careful research of competitor products, services and trends.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
Property Manager
Co-live
CHENNAI, TamilNadu
08.2018 - 10.2019
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Managed operations and leasing of upscale community of nearly 250 executive apartment homes.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Compiled maintenance and repair requests for submission to Concerned department and reached out to local contractors for bid proposals.
- Processed project change requests and performed coverage research to handle repair issues.
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Introduced prospective tenants to types of units available and performed tours of premises.
Admin
Urban Tree
CHENNAI, TamilNadu
03.2014 - 08.2018
- Diagnosed and executed resolution for all network and server issues.
- Performed network security design and integration duties.
- Led server infrastructure development, quality assurance, staging and production systems.
- Monitored networks and network devices to resolve technical problems quickly.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Made recommendations regarding information technology infrastructure overhauls.
Education
Bachelor of Arts - Physical Education Teaching And Coaching
Jenney's College of Physical Education
Trichy 06.2018 - 06.2020
Bachelor of Arts - Business Administration
DBJC
Chennai 06.2010 - 04.2013
Skills
DocumentationMarketing strategiesOperating System
Organizing Events
SalesClient Service
Exceptional customer service
Timeline
Sales Associate
Co Live
09.2020 - 07.2021
Zonal Business Manager
OYO
10.2019 - 09.2020
Property Manager
Co-live
08.2018 - 10.2019
Bachelor of Arts - Physical Education Teaching And Coaching
Jenney's College of Physical Education
06.2018 - 06.2020
Admin
Urban Tree
03.2014 - 08.2018
Bachelor of Arts - Business Administration
DBJC
06.2010 - 04.2013