Skilled subject matter expert with extensive experience in consistently delivering impactful results. Strong emphasis on team collaboration and adaptability enables effective response to changing needs, ensuring reliability and effectiveness. Proven ability in problem-solving, strategic planning, and industry-specific knowledge positions for driving success. Widely recognized for clear communication, leadership, and unwavering commitment to achieving organizational goals.
Overview
15
15
years of professional experience
5
5
Certificates
3
3
Languages
3
3
years of post-secondary education
Work History
Middleware-SME & CloudOps. Support
DXC technologies India Pvt Ltd
Bangalore
05.2021 - Current
Comprehensive Environment Support: Provide functional support across Development, Testing, and Production environments.
Incident, Change & Problem Management: Handle incidents, implement changes, and address service-related problems effectively.
Automation & Monitoring: Drive automation initiatives using monitoring tools like New Relic.
Middleware Administration: Install, configure, and maintain middleware solutions such as Jetty, WebLogic, Tomcat, and IIS.
Vulnerability Management: Track and remediate product vulnerabilities to ensure system security.
Disaster Recovery (DR) Testing: Manage and satisfy DR testing requirements for all services.
Performance Troubleshooting: Analyze thread and heap dumps using tools like MAT to resolve performance issues.
Security Measures: Implement and maintain security protocols to protect middleware environments.
Technical Documentation & Training: Develop documentation and provide technical training to IT staff.
Collaboration & Integration: Work with IT, business, and engineering teams to onboard technologies and deliver solutions.
Conducted regular reviews of operations and identified areas for improvement.
CLO (IIS and .NET and Cloud Support)
Atos Global IT Solutions & Services Pvt Ltd
Bangalore
11.2012 - 03.2021
Windows Middleware Support: Handle IIS setup, application pool creation, service alerts, SSL installations, and log analysis using Splunk, Newralic and Dynatrace.
Server Crash Analysis: Troubleshoot web server crashes using Debug Diagnostic tools and optimize server performance.
SSL & Load Balancing: Install SSL certificates, manage domain registration, and configure VIPs on F5 load balancers.
Scripting & Automation: Develop batch scripts to automate release activities and deployment processes.
Application Server Management: Administer and configure IIS, Tomcat, and WebLogic in INT, UAT, and Production environments.
Integration & Load Balancing: Integrate Tomcat with Apache and configure WebSphere/IIS plug-ins for high availability.
Cloud Migration: Successfully migrated 226 .NET ,Java based applications to AWS and Azure without issues.
Incident & Problem Management: Resolve environment and production issues, ensuring zero business impact.
Performance Tuning: Optimize .NET applications using IIS tools and reconfigure firewall rules for applications.
Security & Compliance: Maintain security standards for Windows servers and manage production migration activities.
Engineer GTS
Plintron Global Technology Solutions Pvt Ltd
Chennai
08.2010 - 11.2012
Server Management: Install, configure, and maintain IIS web servers, including creating and managing application pools and websites.
Deployment Support: Deploy and configure .NET applications on IIS servers and handle release management tasks.
Monitoring & Troubleshooting: Monitor server health, performance, and logs to identify and resolve application or server issues.
SSL Certificate Management: Configure and renew SSL certificates, ensuring secure communication for web applications.
Security Management: Apply patches, updates, and implement access controls to protect IIS servers from vulnerabilities.
Performance Optimization: Conduct performance tuning for IIS and .NET applications to improve response time and resource usage.
Incident Management: Handle service alerts, resolve downtime issues, and ensure minimal business impact during outages.
Collaboration: Work closely with developers and QA teams to troubleshoot application issues and test deployments.
Documentation: Maintain technical documentation, including server configurations, deployment procedures, and troubleshooting guides.
Wrote, reviewed and edited technical document in accordance with template requirements.
Conducted detailed research and analysis to identify potential improvements in engineering methods, resulting in more sustainable practices.
Reduced project completion time with efficient resource allocation and effective communication strategies.
Evaluated vendor proposals for equipment procurement, selecting optimal solutions based on performance requirements.
Education
Bachelor of Science - Computer Science
Amrita Vishwa Vidyapeetham
Coimbatore, India
06.2021 - 11.2024
Skills
Certification
AWS - Solution Architect
Accomplishments
· Q3 Champs Award – 2022.
· H2 Collaborators Award FY22
· H1 Champion Collaborators Award FY23
· H2 Collaborators Award FY24
· H1 Champion Collaborators Award FY25
Interests
Learning new technologies
Playing cricket
Spending time with Nature
Timeline
Bachelor of Science - Computer Science
Amrita Vishwa Vidyapeetham
06.2021 - 11.2024
Middleware-SME & CloudOps. Support
DXC technologies India Pvt Ltd
05.2021 - Current
CLO (IIS and .NET and Cloud Support)
Atos Global IT Solutions & Services Pvt Ltd
11.2012 - 03.2021
Engineer GTS
Plintron Global Technology Solutions Pvt Ltd
08.2010 - 11.2012
Languages
English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Domainsworked
Investment Banking (Capital Markets)
Aerospace
Telecom
Insurance
Activitiesandawards
DXC Technology India Quarterly Champs Award (FY24 - Q3)
Teams Award - DXC Collaborators for the period April 2023 to September 2023 (H1, FY'24)
DXC Technology India Annual Pinnacle Award FY23
Ticketingtools
ServiceNow
Service Engine
Zoho Desk
Semaphore
Personal Information
Pan Number: BFVPM7730Q
Date of Birth: 06/02/85
Roles And Responsibilities
Primary Technical Resource: Serve as the main expert for middleware technologies, including application servers, message brokers, integration platforms, and web servers.
Expert Support & Troubleshooting: Provide expert-level support for installation, configuration, maintenance, and issue resolution in middleware environments.
Architecture Design: Design and implement scalable and high-performance middleware architectures to support business applications.
Application Integration: Collaborate with development teams to ensure smooth integration between applications and middleware infrastructure.
Technology Updates: Stay updated on emerging technologies and trends in middleware, sharing knowledge with teams and stakeholders.
Cloud Migration: Lead and participate in cloud migration projects, planning and executing middleware component migrations to cloud environments.
Migration Strategy: Analyze current middleware setups, recommend cloud migration strategies, and develop detailed migration plans.
Performance & Security Monitoring: Monitor middleware environments proactively to resolve performance bottlenecks, capacity issues, and security vulnerabilities.
Automation & Process Improvement: Implement automation solutions to streamline administrative tasks and improve operational efficiency.
Documentation & Knowledge Sharing: Maintain detailed documentation for configurations, troubleshooting steps, and best practices while providing training and technical guidance.
Domainsworked
Investment Banking (Capital Markets)
Aerospace
Telecom
Insurance
Activitiesandawards
DXC Technology India Quarterly Champs Award (FY24 - Q3)
Teams Award - DXC Collaborators for the period April 2023 to September 2023 (H1, FY'24)
DXC Technology India Annual Pinnacle Award FY23
Ticketingtools
ServiceNow
Service Engine
Zoho Desk
Semaphore
Personal Information
Pan Number: BFVPM7730Q
Date of Birth: 06/02/85
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