M Sachin
Bengaluru
Summary
MCA graduate with a strong foundation in IT Support, Desktop Support, and Networking. Skilled in Windows 10/11 administration, hardware troubleshooting, Outlook & Office 365, user account management, and core networking concepts including DNS, DHCP, IP addressing, and TCP/IP. A quick learner with excellent problem-solving abilities, committed to delivering reliable and user-focused technical support in an entry-level IT role.
Overview
1
1
Certification
Work History
Internship Student
Dotch Endovers Pvt.Ltd
Bengaluru
10.2024 - 01.2025
- Developed a web-based Online Food Ordering System using PHP and MySQL to optimize the food ordering process for users.
- Worked well in team environment as well as independently.
Education
BCA - Computer Applications
KARNATAKA UNIVERSITY
Oxford College08-2023
MCA - Computers
J S S Academy of Technical Education
BangaloreSkills
- Active Directory and group policy management
- User account administration
- Windows installation and OS support
- Software and hardware troubleshooting
- Network configuration and support
- DNS and DHCP management
- VPN setup and configuration
- Technical support services
- Outlook configuration (IMAP, POP3, Exchange)
- Office 365 and Microsoft Office proficiency
- IT support
- Microsoft Azure fundamentals
- Microsoft admin center expertise
- Office 365 applications knowledge
Certification
- Google IT Support Professional Certificate
- Microsoft IT Support Specialist Professional Certificate, 11/30/25
Projects
- Intelligent multilingual chatbot for mental health support using hybrid AI techniques,
This project focuses on developing an AI-powered mental health support chatbot capable of understanding and responding to users in multiple languages. The main goal is to provide basic emotional support, stress relief conversations, and helpful guidance to individuals who may not have direct access to mental health professionals
Timeline
Internship Student
Dotch Endovers Pvt.Ltd
10.2024 - 01.2025
BCA - Computer Applications
KARNATAKA UNIVERSITY
MCA - Computers
J S S Academy of Technical Education