Sahabdeen M

• Working in C-ontact, ServiceNow tools along with Workday application to process UAE, Qatar, Kuwait, Oman, Bahrain, Saudi Arabia letters in Arabic and English such as Employment certificate, Salary certificate, Salary transfer letter, loan letter, NOC Business trip and personal trip letter, NOC liquor license/QDC letter, Annual Income declaration letter, and Salary transfer letter (new bank account).
• Updating and verifying employees' passport, visa, resident permit, and other contracts in Workday.
• Inbound and outbound calls to Middle East, QA, and KSA employees to help them understand the subject.
• Worked on UAE, Qatar, Kuwait, Oman, Bahrain, and Saudi Arabia, onboarding complete processes of employees, and preparing all the contract documents.
• Worked on UAE, Qatar, Kuwait, Oman, Bahrain, and Saudi Arabia, offboarding complete processes of employees and preparing all the resignation and termination letters.
• Inbound and outbound calls, explaining the letters and policy to employees. Also, coordinates with team members, employees, and client managers for the smooth functioning of the process.
• Preparing monthly E-form reports and training new bees. Assisting other team members when required, any assistance related to the process.

Content Analyst, LSEG.

• Data Analysis: Analyzed Arabic newspapers and company websites for the Middle East and Asia Pacific regions to extract relevant business information.
• Content Management: Updated LSEG product tools with accurate and comprehensive business data, enhancing customer access to ongoing projects and business activities.
• Research Skills: Conducted in-depth research on various companies, gaining insights into their past and present projects, business strategies, and operational styles.
• Key Achievement: Successfully contributed to coverage of major infrastructure projects, such as the Jeddah-Medina rail project, by providing detailed and timely updates.
• Language Proficiency: Utilized proficiency in Arabic to accurately interpret and translate business information for English-speaking stakeholders.

• Managing customer relations and demands.
• Serving customers with no delays recorded.
• Manage transport activities within the terminal.
• Responsible for arranging trucks and transport activities for distributing fuel around the country, as per customer requirements.
• Responsible for clearing trucks in the SAP system.
• Cascading LFIs, TBT, LSR, and Safety stand down across the team.
• Cater to customers' demands across the country and ensure fuel availability at the end point all the time.
• Do a safety inspection to ensure all vehicles entering company premises are fully compliant with HSE Standards.
• Communicate with stakeholders if any changes occur that might affect their demands or plans.
• Carry out QC checks for deliveries.
• Check for vehicle inspection stickers.
• Amend delivery schedules based on urgency and needs.
• Manage a team of 5 staff to deliver departmental targets and KPIs.
• Expertise in document review.
• Expertise in Arabic translation, written and oral.
• Collecting companies' data from public and private websites.
• Feeding the info in company-owned software.
• Easily adopting new updates on the method of work.
• Quick learning and understanding of new things.

Accountant and Arabic Translator.

Fast Track Services LLC, Muscat.

• Managed restaurant accounts, from purchasing to sales.
• Handled bulk orders and ensured timely delivery.
• Acted as a mediator and translator for non-English speaking customers, improving their experience.
• Enhanced Arabic language skills through daily interactions with locals.
• Overcame initial language barriers and adapted to the local culture.

Translator and Accountant at Apollo Hospitals.

• Translator: Assisted Arabic-speaking patients by explaining their treatments and doctors' advice, ensuring clear communication and patient satisfaction.
  Guided patients through various hospital sections such as ECG, X-ray, CT scan, and more, improving their overall hospital experience.
  Successfully facilitated communication between doctors and patients, leading to better understanding and adherence to treatment plans.
  
• Accountant: Managed patient billing accurately, ensuring timely approvals for ministry-sponsored patients.
  Coordinated with consulates for special cases, arranging structured or wheelchair departures, enhancing patient care, and logistics.
  Streamlined the billing process, reducing approval times and improving efficiency.
  

Achievements:

• Consistently received positive feedback from patients for clear and compassionate communication.
• Reduced billing approval times by 20% through efficient management and coordination.
• Successfully handled over 100 special cases, ensuring smooth and timely patient departures.

Marketing Executive.

• Targeted Middle-Class Buyers: Focused on selling residential plots to middle-class customers.
• Effective Communication: Used phone calls and television advertisements to reach potential buyers.
• Addressed Distance Concerns: Highlighted future development plans, improved transportation links, and potential value appreciation to overcome objections about site distance.