M. Sai Prakash
Hyderabad
Summary
Detail-oriented AML/KYC Analyst with extensive experience across client onboarding, financial crime compliance, and sanctions screening. Proficient in conducting CDD, EDD, and SDD procedures, managing periodic reviews, and adhering to global regulatory standards. Skilled in leveraging tools like RDC, World-Check, and Orbis for risk assessment and client due diligence. Proven ability to collaborate with cross-functional teams and contribute to process improvements, maintaining a high degree of accuracy and efficiency.
Rational Compliance with 4 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
6
6
years of professional experience
Work History
Client Onboarding Analyst
Coinbase
05.2022 - Current
- Conduct comprehensive KYC reviews, including CDD, EDD, and SDD, ensuring regulatory compliance across jurisdictions
- Act as SME for BPO vendors, providing guidance on complex client onboarding and periodic review cases
- Perform client outreach and utilize resources like Commercial Registries and third-party tools (RDC, World-Check) for due diligence
- Collaborate with MLROs to resolve process discrepancies and streamline workflows
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
Customer Support Analyst
Amazon
07.2019 - 05.2022
- Crafted intelligent, professional responses to emailed and web chat customer questions.
- Recognized escalation needs and connected customers with advanced support staff.
- Managed high-volume support ticket queues, prioritizing cases based on urgency and impact.
- Collaborated with cross-functional teams to identify and resolve recurring customer concerns.
- Served as an escalation point for urgent or complicated cases, applying expertise to address critical issues effectively.
- Trained new hires in company procedures, fostering a smooth transition into their roles as Customer Support Analysts.
- The strongest resumes quantify results. Consider adding numbers to your achievements. E.g., 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Education
Bachelor of Science - Computer Science
Gurunanak Institutions Technical Campus
Hyderabad, India05-2019
Skills
- Customer Due Diligence (CDD)
- Enhanced Due Diligence (EDD)
- Sanctions Screening
- Adverse Media Analysis
- Transaction Monitoring
- Suspicious Activity Reporting (SAR)
- Regulatory Compliance
- Client Onboarding
- Quality Assurance
- World-Check
- MS Excel
- Refinitiv
- Stakeholder Collaboration
- Process Optimization
Playing Badminton
- Discipline & Focus: The fast-paced nature of badminton has sharpened my concentration, decision-making skills, and ability to stay focused under pressure.
- Physical Fitness & Endurance: Regular practice and competition have developed my physical endurance, agility, and overall fitness, contributing to a balanced and healthy lifestyle.
Timeline
Client Onboarding Analyst
Coinbase
05.2022 - Current
Customer Support Analyst
Amazon
07.2019 - 05.2022
Bachelor of Science - Computer Science
Gurunanak Institutions Technical Campus
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