M S Naveen Kumar

Job Title: Job Summary: Key Responsibilities: Skills and Competencies:

Senior Project Support Executive

As a Senior Project Support Executive, you will play a vital role in ensuring operational efficiency and quality standards in the BPO process. Your responsibilities will include auditing audio calls for compliance and accuracy, performing data entry tasks, and managing data in Excel. This role requires a keen eye for detail, strong analytical skills, and proficiency in handling process workflows to ensure the delivery of high-quality results.

• Strong analytical and problem-solving abilities.
• Excellent listening and attention to detail for audio call auditing.
• Advanced proficiency in Microsoft Excel (e.g., formulas, PivotTables, charts).
• Effective communication skills for feedback delivery and collaboration.
• Time management and organizational skills to handle multiple tasks simultaneously.
• Ability to work under pressure and meet deadlines.

Job Role:
Project Support Executive
As a Project Support Executive in a BPO company, the role involves:

• Quality Control for the Calling Team: Reviewing and ensuring the quality of work performed by the calling team, ensuring compliance with standards and client expectations.
• Excel Proficiency: Managing and analyzing data using advanced Excel functions, including creating detailed reports and maintaining organized records.

This role demands meticulous attention to detail, strong analytical skills, and the ability to enhance team efficiency through effective quality control and data management.

• Collaborated with cross-functional teams to provide comprehensive solutions for complex problems.