M Murthy

To secure a challenging position in an esteemed organization where I can utilize my skills to carve out a niche for myself marked by professional excellence, while actively contributing to the organization's development.

• Sales Development: Managed sales development across Hyderabad, Vishakapatnam, Vijayawada, and Ludhiana.
• Team Management: Traveled across the state to maintain and manage team members effectively.
• Operations and Sales Growth: Handled entire seller operations to drive sales growth.
• Sales Targets: Achieved a monthly sales target of 5cr in each city to ensure robust sales in the seller module.

• Reporting to the Bangalore Head Office.
• Ensured adherence to SOP standards.
• Conducted daily scheduled the google meet for sales development.
• Discussed and aligned on ideas for implementation.
• Collected benchmark prices for customer satisfaction.
• Performed quality checking (QC) on goods.
• Managed vendor payment cycle reconciliation and weekly clearance.
• Controlled customer escalations.
• Coordinated with the central team via email and phone calls.
• Monitored live in-stock products on the app.
• Shared out-of-stock information through Whats App.
• Approached new vendors and introduced new products with a focus on customer satisfaction.
• Collected core values for customer engagement.
• Developed business by launching city-wise.
• Ran banner offers with additional discounts.
• Introduced company-designed structures.
• Maintained trackers and Google forms for communication.

Entire Hyderabad City, Managed 65 sellers in clusters, generating manifests by the cut-off time., Shared pickup data and analyzed vehicle usage based on tonnage., Oversaw 60-70 vehicles including 2-ton Tata ACEs, 3-ton Boleros, and 6, 10, and 15-ton EICHERs, rotating vehicles as needed based on tonnage., Conducted hourly follow-ups with the team to check pickup status, handling a 14-member team by clusters., Analyzed and processed data from hub emails regarding partials, damages, and mismatches after system inward stock processing., Ensured short or partial pickups were followed up with driver partners, obtaining acknowledgment proofs., Managed email responses, call handling, and tracker updates., Visited seller points daily to address issues related to damages, mismatches, and short loads., Continuously followed up on RTO issues until resolution., Addressed damages, mismatches, and short loads with next-day priority.

• Follow up with the LM team to analyze driver partners for OFD (On-time Delivery).
• Ensure OFD is completed on time.
• Conduct safety briefings, including the 5S model and loaders' safety oath.
• Support drivers with timely vehicle loading, assisted by executives.
• Clear RTO (Return to Origin) stock daily from both sellers (JIT) and the warehouse.
• Reconcile stock through the system.
• Respond to calls and emails promptly.

• Followed up with the CS team to ensure timely stock delivery to buyers.
• Updated trackers daily to reflect on-time deliveries.
• Managed and resolved driver issues through emails and calls.
• Analyzed shift-wise team performance using proper data.
• Conducted daily Google Meet sessions for process improvement.
• Maintained data trackers and updated call recordings (NDR).
• Cleared dashboards in coordination with the team.
• Handled tickets and complaints from buyers to ensure resolution.
• Briefed the team on delivery percentages and performance.

• Unloaded inward vehicles according to the timeline.
• Issued proper debit challans for any damage, mismatch, or short receipts found during unloading, signed by the driver partner.
• Flashed partial mails detailing damaged or short items after completing inward vehicles, with comprehensive remarks.
• Followed up on noted remarks the next day.
• Processed system inward entries based on manifests.
• Segregated stock by zones and ensured proper marking.
• Conducted thorough checks zone-wise after segregation.
• Generated Last Mile (LM) reports after completing the entire zone.

• English
• Hindi
• Telugu

• Watching TV
• Playing Cricket
• Listening Music

MS Office

• Father's Name: M. PREM KUMAR
• Date of Birth: 03/01/89
• Gender: Male
• Nationality: Indian
• Marital Status: Married