M. STEPHINA
Collection Specialist
Hyderabad
Summary
Competent Accounts Receivable Specialist bringing 6.5 years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance.Acquiring detailed product knowledge to achieve targets. Proficient in handling clients with confidence and ease.Identifying revenue opportunities on existing accounts. Knowledge in Data Verification, Team Management, Business Development and identifying the process gaps by performing Root Cause Analysis (RCA)
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Collection Specialist
Royal DSM
hyderabad
12.2020 - Current
- Responsible for 2 business groups with a volume of 350-400 accounts in a month which includes both US and Canada Customers
- Creating and implementing a strategy to improve collection
- Nurtured healthy customer relationships to ensure timely payments
- Chasing for remittance advice from customers to support the cash applications team
- Updating collection status on the account
- Preparing a Report on the Top-10 and 90+ accounts on Bi-weekly basis to give a complete presentation to the controller on these and take necessary steps to resolve
- Performed account reconciliations resulting in the collection of aging and disputed amounts
- Working on short/overpayments and deductions with sales /CSR
- Sending pro-active emails along with the invoice copies
- Training team members on activities like preparing the reports for the status calls /Review calls
- Handled a team of 4 while giving process trainings and conducting Process Knowledge test every quarter
- Executed all collection efforts that resulted in reduction of bad debt write offs to less than 1% yearly
- Corresponded via email and telephone collecting on past due accounts, resolving disputes and questions, researching misapplied payments, errors in contracts, missing Purchase Order Numbers and other discrepancies
- Creating tickets for the Credit -Debit offset request
- Escalating set of accounts to the concerned BG to seek further assistance
- Working on 30-35 accounts on daily basis
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Trained new team members on scripts, company services and collection strategies.
- Used skip tracing and other techniques to locate debtors.
Senior Process Executive
Cognizant Technology Solutions
Hyderabaf
12.2018 - 12.2020
- Generated monthly metric reports, interpreted results and developed processes and solutions.
- Initiated all collection activities (telephonic calls, letters and emails) to customers under my portfolio for payments
- Researched, analyzed, and settled all customer disputes
- Nurtured healthy customer relationships to ensure timely payments
- Chasing for remittance advice from customers to support the cash applications team
- Providing collection status to management in a timely fashion
- Working on short/overpayments and deductions with sales /CSR
- Update account status records
- Attending Conference calls with Sales and providing updates on overdue and Month end closing
- Driving a 180+ aging bucket for my team and showing rigorous reduction in the aging amount
- Effectively managed a high volume of inbound and outbound calls
- Will handle reporting activities like dispute report, customer summary aging, collection numbers, cash application receipt summary report, JP Morgan bank statement daily
- Performed account reconciliations resulting in the collection of aging and disputed amounts
- Worked a volume of 350 - 400 accounts
- Answered telephone or online requests and completed interactions quickly to meet productivity goals.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Trained new team members on scripts, company services and collection strategies.
- Used skip tracing and other techniques to locate debtors.
senior officer
Wipro
Hyderabad
02.2018 - 05.2018
- In AR collections as pilot batch in Wipro and completed 4 months
- Transition has failed.
Process Associate and successfully completed 22 months with Genpact
Genpact
Hyderabad
04.2016 - 02.2018
- Responsible for inside sales and strategic accounts
- Significant and continuous contribution in achieving team targets consistently
- Training team members on activities like Leaves, Daily Activities and Accounts
- Consistent performer in achieving target and ensured no escalations from client
- Handling daily Calls to resolve the pending aged issues with Business
- Handling new team members on their performance and conducting daily huddles
- Handle critical accounts and interact with different teams, also help cash applications on month end close
- Initiatives:
- Applying payments and credit offsets
- Preparing the weekly and monthly reports for the team activity and leave report
- Takes initiatives in helping cash apps close
- Takes initiatives to monitor DNBI reports for Bankruptcy and Fax mailbox
- Takes initiatives in extracurricular activities whenever required.
Education
B. Com - Accounting And Finance
Osmania University
Hyderabad 06.2013 - 04.2016
Intermediate- CEC - Accounting And Finance
Board of Intermediate Education
06.2011 - 04.2013
High School Diploma -
ST. Alphonsa's High School
Hyderabad 06.2010 - 05.2011
Skills
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Certification
Certificate in Time and Task Management
Additional Information
- Received best debut award at 6th month for quick learning with consistent activities.
- Received spot award for successfully handling four activities in 10th month in Genpact.
- Received three bronze awards for outstanding performance.
- Received 4 spotlight awards from Cognizant for achieving the top rank in stag rankings (30,60,90 & 180 buckets)
- Received 3 Bronze awards for extraordinary performance by collecting 98% of AR in DSM.
- Received Silver Award for the Dispute Management Project in DSM
Timeline
Certificate in Power BI
12-2022
Certificate of Email Etiquette
08-2022
Certificate in Time and Task Management
09-2021
Collection Specialist
Royal DSM
12.2020 - Current
Senior Process Executive
Cognizant Technology Solutions
12.2018 - 12.2020
senior officer
Wipro
02.2018 - 05.2018
Process Associate and successfully completed 22 months with Genpact
Genpact
04.2016 - 02.2018
B. Com - Accounting And Finance
Osmania University
06.2013 - 04.2016
Intermediate- CEC - Accounting And Finance
Board of Intermediate Education
06.2011 - 04.2013
High School Diploma -
ST. Alphonsa's High School
06.2010 - 05.2011
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