M Sudhanshu

Product Specialist

Zenoti

Hyderabad

03.2022 - Current

Consulted with global clients to define business goals and translate requirements into scalable implementation plans.
Set up 10+ tailored demo environments for enterprise clients, addressing real-world challenges, and aligning with specific business use cases to accelerate signup.
Led more than 60 successful go-lives for single-center businesses, achieving an average implementation period of 3 weeks, contributing over $50K (ARR).
Conduct product demos, solution walkthroughs, and implementation tailored to customer use cases, supporting change management, and onboarding success.
Serve as the point of contact for the Reports module for the Enterprise account with 5,000+ centers; collaborated with product teams to bridge functionality gaps and enhance reporting capabilities
Coordinated with Sales, Support, and Customer Success teams to ensure smooth transitions throughout the customer journey.
Re-engage churned and paused clients by identifying blockers, and repositioning solution value to successfully resume implementations.
Conduct SVT testing to identify functional gaps before go-live, and create SOPs and UAT documentation to support training and scalability.
Independently manage multiple complex onboarding projects while adapting to changing priorities and maintaining a consultative, solution-oriented approach.
Demonstrate strong ownership, critical thinking, and client-facing communication across engagements, with a consistent track record of delivering results.
Collaborated with the internal implementation team to identify and improve onboarding and delivery processes; suggested workflow optimizations that enhanced team efficiency and client experience.
Partnered with the Product team to highlight gaps between client needs and existing product functionality; provided detailed feedback and use cases that influenced roadmap decisions and feature enhancements.