M SUJITHA PRIYA

Client Name : BNY Mellon

• Extensive experience in TLM Recs Premium Solution v3.x
• Delivered second-tier support for testing projects and implementations
• Led a team of 20 in TLM view testing migration.
• Applied TLM concepts in establishing Categories, Sets, and Lead-sets
• Enhanced process operations using advanced workflow configurations
• Worked with business leaders identifying optimal technical solutions supporting operational goals
• Executed setup of users, roles, and profiles in Design Studio/Smart Studio
• Supported migration tasks of development records to production using configuration transfer
• Prepared TLM Design Document with configuration components
• Generated $1m+ in additional bank revenue via 200+ JIRA implementations

• Managed technical support queries concerning Credit mate Application
• Successfully resolved over 200+ production issues using implemented solutions
• Overseeing production fixes through change releases
• Developed API for handling both static and dynamic technical queries in CHATBOT
• Automated manual triggering of batch tasks using Run deck jobs
• Automated manual report extraction using scheduled jobs
• Conducted code-level analysis to identify production issues
• Assumed accountability for all production support issues

• Managed static data operations in IMS project
• Raising the new account static setup activity which comes in Ol
• Developed setup requests for new funds in Ol on TLM
• Managing client and oversight queries
• Developed matching logic for TLM configuration
• Investigating new accounts under Ol

• Skilled in file tracking within TLM Application
• Skilled in analyzing and resolving issues
• Documented production issues in Remedy 8.1
• Raised incidents to source systems when files missed SLA deadlines
• Triggered Informatica Workflow jobs
• Refined Informatica BI logic filters
• Conducted data transfer for Informatica workflows and mappings
• Provide BI logic condition details to Business
• Proficient in configuring Cron scheduler
• Creating Health check documentation for TLM Application
• Periodically distributed status updates to users
• Analyzing production challenges
• Led UAT and Unit testing for production fixes
• Analyzed TLM Product logs to resolve production issues

• Conducted Forex reconciliation processes
• Ensured timely delivery of MIS data governance to management
• Optimized backend operations for increased efficiency
• Collaborated with team leaders across departments to identify potential errors
• Guarantee SLA compliance while maintaining quality standards
• Ensuring premium service quality in addressing client inquiries and complaints
• Enhanced automation in workflow processes