M SURESH
Vice President - Operations
Chennai,Tamilnadu
Summary
Performance-driven professional with 20+ years of strategical architect in the development of innovative operations initiative to streamline processes and capitalize on organizational growth opportunities. A creative thinker, problem solver and decision maker who effectively balances the needs of employees with the mission of the organization. Strong communication, interpersonal relations, mentoring, negotiation, and organizational skills. Strategic Zone Manager with 15 years in exceeding sales goals for assigned zone in Insurance industry. Collaborates with regional managers to increase efficiency and improve market share. Solid leadership and analysis skills.
Overview
22
22
years of professional experience
1
1
Certification
2
2
Languages
Work History
Vice President of Operations
Radiant Insurance Broking Private Limited
12.2021 - Current
- Identified opportunities to improve business process flows and productivity.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Supported project management team for optimal performance.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Increased profitability with cost control measures and revenue generation initiatives.
- Trained and guided team members to maintain high productivity and performance metrics.
Zonal Manager - Operations
Bharti AXA General Insurance Ltd
4 2009 - 12.2021
- Improve operational systems, processes and policies in support of organizations mission specifically, support better management reporting, information flow and management, business process
- Day-to-day supervision and coaching of team members
- Managing the entire operation process
- Revamped the complete audit process in operation for all products (Motor & Non Motor) to ensure good controllership on process
- Successfully delivering required output expected from management in terms of operations
- Have attained an increase in productivity by analyzing the average processing time and resources available and enhanced team productivity by frequent team hurdles and deep briefs.
- Maintaining zero level discrepancy solving among branches in clearing pendency's and ensure quality output deliverables
- Data analysis on monthly basis for all branches to overcome the loophole and for smoother function in terms of processing of operational skills
- Managing a team of approximately 40 employees in a busy work environment
- Establish and implement departmental policies, goals, objectives and procedures
- Creating, managing and analyzing performance data and other information's
- Ensuring that capacity and capability and continually planned
- Encouraging, identifying and developing best practice strategy.
Branch Service Manager - Operations
Reliance General Insurance Company Limited
10.2007 - 04.2009
- Providing necessary support to Sales Team in the branch/spokes for achieving the set targets
- Handling the Relationship of Motor Dealers …one point contact for all business related queries
- Ensure Underwriting Guidelines are followed, responsible for compliance
- Recruitment and Retention of CSOs / Productivity tracking for the same
- Handling total cover note reconciliation for the branch in strict compliances
- Analyzing the repeated errors with Departments and providing solutions for the same.
Manager - Operations
ICICI Lombard General Insurance Company Limited
06.2005 - 10.2007
- Processing of Motor Own Damage and Personal Accident Claims
- Controlling Motor Claims for Tamilnadu and Kerala region
- Providing Training Programs for new joiner's in Motor Claims Department
- QC Approval and Deviations
- Monthly Reviews with Central Operations Team
- Providing necessary support to the Sales Team in the branch / spokes for achieving the set targets
- Analyzing the repeated errors with Motor Claims Departments and providing solutions for the same
- Maintaining MIS, Customer Queries, Resource Management and Performance Management
- Handling Customer Queries in relation to Motor claims
- Additional responsibilities: GPA Claim, Banking OPS (Reconciliation Cash Management Service (CMS) Vs Centralized Cheque Register (CCR)).
Executive - Operations
Reliance Infocomm Limited
05.2002 - 06.2005
- Preparing Pay-in-Slip in Tally and NHQ (National Head Quarters) Reports in Tally
- Taking Daily Backup & Daily Reports in Tally
- Maintaining MIS Statement
- Reconciliation Work related in Excel,Tally and Banking Report
- Handling Customer Queries in relation to Prepaid connections.
Education
MBA - Finance
B.Sc - Zoology
Skills
Analytical Skills
Certification
Licentiate in Insurance Institute of India
Personal Information
- Date of Birth: 05/25/1981
- Nationality: Indian
- Marital Status: Married
Training
- Leadership Development Training
- Customer Centricity
- Time Management Skills Training
- Product Training
Timeline
Vice President of Operations
Radiant Insurance Broking Private Limited
12.2021 - Current
Branch Service Manager - Operations
Reliance General Insurance Company Limited
10.2007 - 04.2009
Manager - Operations
ICICI Lombard General Insurance Company Limited
06.2005 - 10.2007
Executive - Operations
Reliance Infocomm Limited
05.2002 - 06.2005
Zonal Manager - Operations
Bharti AXA General Insurance Ltd
4 2009 - 12.2021
MBA - Finance
B.Sc - Zoology
Licentiate in Insurance Institute of India
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